Toolchain Manager installs an empty folder: nRF Connect SDK v2.3.0

RE: Toolchain Manager installs an empty folder: nRF Connect SDK v2.3.0

dejans — Wed, 20 Sep 2023 07:39:40 GMT

Hi Saravanan,

Thank you for providing the link to your support case.

Best regards,
Dejan

RE: Toolchain Manager installs an empty folder: nRF Connect SDK v2.3.0

Saravanan Karuppiah — Tue, 19 Sep 2023 13:17:38 GMT

Windows 10 Enterprise version.

Refer below link where Nordic conveyed they are aware of this issue.

devzone.nordicsemi.com/.../441744

RE: Toolchain Manager installs an empty folder: nRF Connect SDK v2.3.0

dejans — Tue, 19 Sep 2023 09:21:03 GMT

Hi Saravanan,

I am sorry to hear that nRF Connect SDK installation process did not work for you. Which Windows version do you use?

Best regards,
Dejan

RE: Toolchain Manager installs an empty folder: nRF Connect SDK v2.3.0

Saravanan Karuppiah — Mon, 18 Sep 2023 21:35:01 GMT

Thanks for the reply. I tried restart, manual setup etc. All failed. I went back to nRF SDK and started using it for development. Support from Nordic conveyed they are aware of issues in the installation of nRF Connect SDK and they are working to resolve it.

RE: Toolchain Manager installs an empty folder: nRF Connect SDK v2.3.0

dejans — Mon, 18 Sep 2023 07:41:19 GMT

Hi Sukriti,

Thank you for the update. I am sorry to hear that some of your work got delayed but I am glad to know that your issue is resolved.

Best regards,
Dejan

RE: Toolchain Manager installs an empty folder: nRF Connect SDK v2.3.0

Sukriti — Fri, 15 Sep 2023 17:48:44 GMT

Hi Sravanan!

I apologize for the extremely late reply. I somehow missed the notifications. I have installed NCS now, but after several hours of frustration and failed attempts. I had also tried manual installation earlier, but it used to get stuck and eventually fail at some point or the other.

Since I was unable to completely uninstall NCS, I reset my PC keeping all my files intact, and only removing the applications (Windows allows us to do this). I feel this is a very safe option since no data was lost, only some applications got removed which can easily be re-installed anytime. Sadly, even after doing this, when I tried installing NCS using the nRF Connect for Desktop app, it again had the same problem- an empty folder would get installed.

Then I tried manual installation, and this time it worked (maybe because the reset did some cleanup). It took around 3-4 hours but I'm happy I at least got it working since a lot of my work got delayed due to this. If you haven't been able to solve the issue, I would suggest trying the reset option (worked for me at least!).

I hope I've been able to help you! 🙂

Best Regards

Sukriti

RE: Toolchain Manager installs an empty folder: nRF Connect SDK v2.3.0

dejans — Fri, 18 Aug 2023 11:40:54 GMT

Hi Saravanan,

Please try using manual installation method.

Best regards,
Dejan

RE: Toolchain Manager installs an empty folder: nRF Connect SDK v2.3.0

Aloysious Benoy — Fri, 18 Aug 2023 06:24:31 GMT

I followed the installation guide. The log is from the automatic method. In the toolchain manager there is an option to view the log file.

Manual install worked for me. I just posted this log in case it helps you to debug whats going wrong in the case of automatic debug.

RE: Toolchain Manager installs an empty folder: nRF Connect SDK v2.3.0

Saravanan Karuppiah — Thu, 17 Aug 2023 18:22:17 GMT

Find the response below

restarting your computer - already done, same issue is still present
reinstalling already installed NCS via Toolchain Manager - already done, same issue is still present
changing installation method (for example, use manual instead of automatic) - will try the manual method
using another computer - not an option as I need it in my work computer which has this issue

RE: Toolchain Manager installs an empty folder: nRF Connect SDK v2.3.0

Saravanan Karuppiah — Thu, 17 Aug 2023 18:21:15 GMT

Find the response below

RE: Toolchain Manager installs an empty folder: nRF Connect SDK v2.3.0

dejans — Thu, 17 Aug 2023 13:15:37 GMT

Hi,

Have you followed installation guide?

Which installation method did you use, automatic or manual?

What did you try to clone?

Where is the log taken from?

Best regards,
Dejan

RE: Toolchain Manager installs an empty folder: nRF Connect SDK v2.3.0

Aloysious Benoy — Thu, 17 Aug 2023 12:02:22 GMT

Hey Dejans, I came across the same issue on my system as well. I am trying to install the SDK on my linux machine but the Connect SDK folder is completely empty. When I checked the logs file, it shows that the clone operation has failed. Maybe this might help you diagnose the issue here! Please take a look and see if you can understand what is going on here.
Thank you

2023-08-17T11:52:57.194Z DEBUG Application data folder: /home/raider0ne/.config/nrfconnect/pc-nrfconnect-toolchain-manager
2023-08-17T11:52:57.295Z DEBUG App pc-nrfconnect-toolchain-manager v1.2.5 local
2023-08-17T11:52:57.296Z DEBUG App path: /home/raider0ne/.nrfconnect-apps/node_modules/pc-nrfconnect-toolchain-manager
2023-08-17T11:52:57.296Z DEBUG nRFConnect 4.1.2, required by the app is (>=3.11.1)
2023-08-17T11:52:57.296Z DEBUG nRFConnect path: /tmp/.mount_nrfconPOQwJE/resources/app.asar
2023-08-17T11:52:57.296Z DEBUG HomeDir: /home/raider0ne
2023-08-17T11:52:57.296Z DEBUG TmpDir: /tmp
2023-08-17T11:52:57.306Z INFO Using nrf-device-lib-js version: 0.6.12
2023-08-17T11:52:57.306Z INFO Using nrf-device-lib version: 0.15.3
2023-08-17T11:52:57.306Z INFO Using nrfjprog DLL version: 10.19.1
2023-08-17T11:52:57.307Z INFO Using JLink version: JLink_V7.90 
2023-08-17T11:52:57.358Z INFO Installed JLink version does not match the provided version (V7.80c)
2023-08-17T11:53:02.204Z DEBUG Client Id: 050b1191-5f8b-4724-9413-3454b64d4533
2023-08-17T11:53:02.326Z DEBUG Google Analytics for category pc-nrfconnect-toolchain-manager-dev has initialized
2023-08-17T11:53:02.798Z INFO Open directory /home/raider0ne/ncs/v2.4.1
2023-08-17T11:53:02.798Z DEBUG Sending usage data {"category":"pc-nrfconnect-toolchain-manager-dev","action":"Status of VS Code installation","label":"VS Code installed"}
2023-08-17T11:53:02.800Z DEBUG Sending usage data {"category":"pc-nrfconnect-toolchain-manager-dev","action":"Status of nrfjprog installation","label":"Installed"}
2023-08-17T11:53:02.802Z DEBUG Sending usage data {"category":"pc-nrfconnect-toolchain-manager-dev","action":"architecture","label":"x64"}
2023-08-17T11:53:02.804Z DEBUG Sending usage data {"category":"pc-nrfconnect-toolchain-manager-dev","action":"Open directory","label":"linux; x64; /home/raider0ne/ncs/v2.4.1"}
2023-08-17T11:53:07.728Z INFO Cloning nRF Connect SDK v2.4.1
2023-08-17T11:53:07.729Z DEBUG Sending usage data {"category":"pc-nrfconnect-toolchain-manager-dev","action":"Clone nRF Connect SDK","label":"v2.4.1; linux; x64"}
2023-08-17T11:53:07.910Z DEBUG Traceback (most recent call last):
  File "/home/raider0ne/ncs/toolchains/1f9b40e71a/usr/local/bin/west", line 8, in <module>

2023-08-17T11:53:07.910Z DEBUG     sys.exit(main())
  File "/home/raider0ne/ncs/toolchains/1f9b40e71a/usr/local/lib/python3.8/site-packages/west/app/main.py", line 866, in main

2023-08-17T11:53:07.910Z DEBUG     app.run(argv or sys.argv[1:])
  File "/home/raider0ne/ncs/toolchains/1f9b40e71a/usr/local/lib/python3.8/site-packages/west/app/main.py", line 111, in run
    self.run_command(argv)
  File "/home/raider0ne/ncs/toolchains/1f9b40e71a/usr/local/lib/python3.8/site-packages/west/app/main.py", line 383, in run_command

2023-08-17T11:53:07.911Z DEBUG     self.run_builtin(args, unknown)
  File "/home/raider0ne/ncs/toolchains/1f9b40e71a/usr/local/lib/python3.8/site-packages/west/app/main.py", line 424, in run_builtin
    self.cmd.run(args, unknown, self.topdir,
  File "/home/raider0ne/ncs/toolchains/1f9b40e71a/usr/local/lib/python3.8/site-packages/west/commands.py", line 194, in run
    self.do_run(args, unknown)
  File "/home/raider0ne/ncs/toolchains/1f9b40e71a/usr/local/lib/python3.8/site-packages/west/app/project.py", line 823, in do_run

2023-08-17T11:53:07.911Z DEBUG     self.update_all()
  File "/home/raider0ne/ncs/toolchains/1f9b40e71a/usr/local/lib/python3.8/site-packages/west/app/project.py", line 875, in update_all

2023-08-17T11:53:07.911Z DEBUG     self.manifest = Manifest.from_file(
  File "/home/raider0ne/ncs/toolchains/1f9b40e71a/usr/local/lib/python3.8/site-packages/west/manifest.py", line 1170, in from_file

2023-08-17T11:53:07.912Z DEBUG     return Manifest(topdir=topdir, config=config,
  File "/home/raider0ne/ncs/toolchains/1f9b40e71a/usr/local/lib/python3.8/site-packages/west/manifest.py", line 1368, in __init__

2023-08-17T11:53:07.912Z DEBUG     self._ctx = self._top_level_init(source_data,
  File "/home/raider0ne/ncs/toolchains/1f9b40e71a/usr/local/lib/python3.8/site-packages/west/manifest.py", line 1710, in _top_level_init

2023-08-17T11:53:07.912Z DEBUG     manifest_path_option = get_option('manifest.path')
  File "/home/raider0ne/ncs/toolchains/1f9b40e71a/usr/local/lib/python3.8/site-packages/west/manifest.py", line 1707, in get_option

2023-08-17T11:53:07.912Z DEBUG     return config.get(option, default=default,
  File "/home/raider0ne/ncs/toolchains/1f9b40e71a/usr/local/lib/python3.8/site-packages/west/configuration.py", line 180, in get

2023-08-17T11:53:07.913Z DEBUG     return self._get(lambda cf: cf.get(option), default, configfile)
  File "/home/raider0ne/ncs/toolchains/1f9b40e71a/usr/local/lib/python3.8/site-packages/west/configuration.py", line 219, in _get
    for cf in self._whence(configfile):

2023-08-17T11:53:07.913Z DEBUG   File "/home/raider0ne/ncs/toolchains/1f9b40e71a/usr/local/lib/python3.8/site-packages/west/configuration.py", line 240, in _whence
    raise MalformedConfig('local configuration file not found')
west.configuration.MalformedConfig: local configuration file not found

2023-08-17T11:53:08.053Z DEBUG usage: west [-h] [-z ZEPHYR_BASE] [-v] [-V] <command> ...
west: error: argument <command>: invalid choice: 'zephyr-export' (choose from 'init', 'update', 'list', 'manifest', 'diff', 'status', 'forall', 'help', 'config', 'topdir', 'selfupdate')

2023-08-17T11:53:08.072Z DEBUG Sending usage data {"category":"pc-nrfconnect-toolchain-manager-dev","action":"Clone nRF Connect SDK successfully","label":"v2.4.1; linux; x64"}
2023-08-17T11:53:08.073Z DEBUG Sending usage data {"category":"pc-nrfconnect-toolchain-manager-dev","action":"Clone nRF Connect SDK time consumed","label":"0 min; v2.4.1"}
2023-08-17T11:53:08.074Z INFO Finished cloning version v2.4.1 of the nRF Connect SDK after approximately 0 minute(s)
2023-08-17T11:53:12.145Z INFO Start to install toolchain v2.4.0
2023-08-17T11:53:13.062Z DEBUG Sending usage data {"category":"pc-nrfconnect-toolchain-manager-dev","action":"Install toolchain from nrfutil","label":"v2.4.0; /home/raider0ne/ncs/toolchains/1f9b40e71a"}
2023-08-17T11:53:13.076Z INFO Cloning nRF Connect SDK v2.4.0
2023-08-17T11:53:13.076Z DEBUG Sending usage data {"category":"pc-nrfconnect-toolchain-manager-dev","action":"Clone nRF Connect SDK","label":"v2.4.0; linux; x64"}
2023-08-17T11:53:13.084Z INFO Initializing environment for v2.4.0
2023-08-17T11:53:13.207Z DEBUG === Initializing in /home/raider0ne/ncs/v2.4.0
2023-08-17T11:53:13.207Z DEBUG --- Cloning manifest repository from https://github.com/nrfconnect/sdk-nrf, rev. v2.4.0
2023-08-17T11:53:13.209Z DEBUG Cloning into '/home/raider0ne/ncs/v2.4.0/.west/manifest-tmp'...

2023-08-17T11:53:13.213Z DEBUG /home/raider0ne/ncs/toolchains/1f9b40e71a/usr/local/libexec/git-core/git-remote-https: error while loading shared libraries: libunistring.so.2: cannot open shared object file: No such file or directory

2023-08-17T11:53:13.215Z DEBUG FATAL ERROR: command exited with status 128: git clone --branch v2.4.0 https://github.com/nrfconnect/sdk-nrf /home/raider0ne/ncs/v2.4.0/.west/manifest-tmp

2023-08-17T11:53:13.346Z DEBUG Traceback (most recent call last):
  File "/home/raider0ne/ncs/toolchains/1f9b40e71a/usr/local/bin/west", line 8, in <module>

2023-08-17T11:53:13.346Z DEBUG     sys.exit(main())
  File "/home/raider0ne/ncs/toolchains/1f9b40e71a/usr/local/lib/python3.8/site-packages/west/app/main.py", line 866, in main
    app.run(argv or sys.argv[1:])
  File "/home/raider0ne/ncs/toolchains/1f9b40e71a/usr/local/lib/python3.8/site-packages/west/app/main.py", line 111, in run
    self.run_command(argv)
  File "/home/raider0ne/ncs/toolchains/1f9b40e71a/usr/local/lib/python3.8/site-packages/west/app/main.py", line 383, in run_command
    self.run_builtin(args, unknown)
  File "/home/raider0ne/ncs/toolchains/1f9b40e71a/usr/local/lib/python3.8/site-packages/west/app/main.py", line 424, in run_builtin

2023-08-17T11:53:13.347Z DEBUG     self.cmd.run(args, unknown, self.topdir,
  File "/home/raider0ne/ncs/toolchains/1f9b40e71a/usr/local/lib/python3.8/site-packages/west/commands.py", line 194, in run
    self.do_run(args, unknown)
  File "/home/raider0ne/ncs/toolchains/1f9b40e71a/usr/local/lib/python3.8/site-packages/west/app/project.py", line 823, in do_run

2023-08-17T11:53:13.347Z DEBUG     self.update_all()
  File "/home/raider0ne/ncs/toolchains/1f9b40e71a/usr/local/lib/python3.8/site-packages/west/app/project.py", line 875, in update_all
    self.manifest = Manifest.from_file(
  File "/home/raider0ne/ncs/toolchains/1f9b40e71a/usr/local/lib/python3.8/site-packages/west/manifest.py", line 1170, in from_file

2023-08-17T11:53:13.347Z DEBUG     return Manifest(topdir=topdir, config=config,
  File "/home/raider0ne/ncs/toolchains/1f9b40e71a/usr/local/lib/python3.8/site-packages/west/manifest.py", line 1368, in __init__

2023-08-17T11:53:13.347Z DEBUG     self._ctx = self._top_level_init(source_data,
  File "/home/raider0ne/ncs/toolchains/1f9b40e71a/usr/local/lib/python3.8/site-packages/west/manifest.py", line 1710, in _top_level_init

2023-08-17T11:53:13.348Z DEBUG     manifest_path_option = get_option('manifest.path')
  File "/home/raider0ne/ncs/toolchains/1f9b40e71a/usr/local/lib/python3.8/site-packages/west/manifest.py", line 1707, in get_option

2023-08-17T11:53:13.348Z DEBUG     return config.get(option, default=default,
  File "/home/raider0ne/ncs/toolchains/1f9b40e71a/usr/local/lib/python3.8/site-packages/west/configuration.py", line 180, in get

2023-08-17T11:53:13.348Z DEBUG     return self._get(lambda cf: cf.get(option), default, configfile)
  File "/home/raider0ne/ncs/toolchains/1f9b40e71a/usr/local/lib/python3.8/site-packages/west/configuration.py", line 219, in _get
    for cf in self._whence(configfile):
  File "/home/raider0ne/ncs/toolchains/1f9b40e71a/usr/local/lib/python3.8/site-packages/west/configuration.py", line 240, in _whence

2023-08-17T11:53:13.348Z DEBUG     raise MalformedConfig('local configuration file not found')
west.configuration.MalformedConfig: local configuration file not found

2023-08-17T11:53:13.483Z DEBUG usage: west [-h] [-z ZEPHYR_BASE] [-v] [-V] <command> ...
west: error: argument <command>: invalid choice: 'zephyr-export' (choose from 'init', 'update', 'list', 'manifest', 'diff', 'status', 'forall', 'help', 'config', 'topdir', 'selfupdate')

2023-08-17T11:53:13.502Z DEBUG Sending usage data {"category":"pc-nrfconnect-toolchain-manager-dev","action":"Clone nRF Connect SDK successfully","label":"v2.4.0; linux; x64"}
2023-08-17T11:53:13.503Z DEBUG Sending usage data {"category":"pc-nrfconnect-toolchain-manager-dev","action":"Clone nRF Connect SDK time consumed","label":"0 min; v2.4.0"}
2023-08-17T11:53:13.504Z INFO Finished cloning version v2.4.0 of the nRF Connect SDK after approximately 0 minute(s)
2023-08-17T11:53:16.591Z INFO Open directory /home/raider0ne/ncs/v2.4.0
2023-08-17T11:53:16.592Z DEBUG Sending usage data {"category":"pc-nrfconnect-toolchain-manager-dev","action":"Open directory","label":"linux; x64; /home/raider0ne/ncs/v2.4.0"}
2023-08-17T11:53:44.581Z DEBUG Sending usage data {"category":"pc-nrfconnect-toolchain-manager-dev","action":"Install toolchain from nrfutil","label":"v2.4.1; /home/raider0ne/ncs/toolchains/1f9b40e71a"}
2023-08-17T11:53:52.648Z INFO File is successfully saved at /home/raider0ne/ncs/env.sh

RE: Toolchain Manager installs an empty folder: nRF Connect SDK v2.3.0

dejans — Thu, 17 Aug 2023 08:17:09 GMT

Hi Saravanan,

First make sure that you fulfil the requirements specified in the documentation.

Then you could try:
- restarting your computer
- reinstalling already installed NCS via Toolchain Manager
- changing installation method (for example, use manual instead of automatic)
- using another computer

Best regards,
Dejan

RE: Toolchain Manager installs an empty folder: nRF Connect SDK v2.3.0

Saravanan Karuppiah — Wed, 16 Aug 2023 13:42:18 GMT

Hi Dejan,

I have tried installing and removing cycles multiple times with my user privilege. My IT admin repeated this with admin privileges multiple times. Even tried this when my office network traffic is very minimal. The same issue is present all the times.

Will trying manual installation is worth it?

Thanks,

Saravanan Karuppiah

RE: Toolchain Manager installs an empty folder: nRF Connect SDK v2.3.0

dejans — Wed, 16 Aug 2023 10:09:10 GMT

Hi Saravanan,

Please try installing nRF Connect SDK again.

Best regards,
Dejan

RE: Toolchain Manager installs an empty folder: nRF Connect SDK v2.3.0

Saravanan Karuppiah — Tue, 15 Aug 2023 16:29:30 GMT

Hi Sukriti,

Good day.

I am facing similar issue as you have in this ticket for my office laptop(Windows OS) . I am using the latest Tool chain manager to install the latest nRF connect SDK v2.4.1. The SDK installation is successful but the folder C:\ncs\v2.4.1 contains only the folder ".west", that too this folder ".west" is empty. All other folders and files are missing.

Is your issue is resolved. If so how you resolved the issue. Is it through manual installation?

Thanks and greatly appreciate your help.

Regards,

Saravanan Karuppiah

RE: Toolchain Manager installs an empty folder: nRF Connect SDK v2.3.0

dejans — Tue, 01 Aug 2023 12:18:46 GMT

Hi Sukriti,

Have you tried using manual installation method?

Best regards,
Dejan

RE: Toolchain Manager installs an empty folder: nRF Connect SDK v2.3.0

Sukriti — Mon, 31 Jul 2023 14:30:32 GMT

Hi Dejan,

[quote userid="111786" url="~/f/nordic-q-a/102324/toolchain-manager-installs-an-empty-folder-nrf-connect-sdk-v2-3-0/438978"]Have you tried using any other supported operating system to perform NCS installation process on?[/quote]

I tried installing NCS on another computer that works on Windows 10. This was the very first NCS installation on this device. I did not face any problem during the installation, and it is running fine.

[quote userid="111786" url="~/f/nordic-q-a/102324/toolchain-manager-installs-an-empty-folder-nrf-connect-sdk-v2-3-0/438978"]Can you verify that you have not skipped any of the steps in the installation process?[/quote]

I verified this several times, I think I followed the installation process properly.

[quote userid="111786" url="~/f/nordic-q-a/102324/toolchain-manager-installs-an-empty-folder-nrf-connect-sdk-v2-3-0/438978"]Have you tried restarting your computer before performing clean installation?
[/quote]

I did not restart the computer before the installation, I will do this on my Windows 11 computer and will share the result with you.

I would also like to mention that I've been using NCS on my Windows 11 system for almost a year. It was running smoothly. I have removed and installed NCS again on this computer several times in the past. I never faced any problem. Recently, VS Code ran into some problem, and I got stuck. I thought of installing NCS as well as VS Code again. Since then, I've been unable to install the SDK.

Best Regards

Sukriti

RE: Toolchain Manager installs an empty folder: nRF Connect SDK v2.3.0

dejans — Mon, 31 Jul 2023 11:04:11 GMT

Hi,

Have you tried restarting your computer before performing clean installation?

Can you verify that you have not skipped any of the steps in the installation process?

Have you tried using any other supported operating system to perform NCS installation process on?

Best regards,
Dejan

RE: Toolchain Manager installs an empty folder: nRF Connect SDK v2.3.0

Sukriti — Sat, 29 Jul 2023 04:50:26 GMT

Hi,

I have tried re-installation several times, but nothing helps. Could you please guide me through the following:

My system uses Windows 11 (64-bit OS). Can this be the reason behind this behaviour? Because the documentation very clearly states that nRF Connect SDK may or may not work in Windows 11.
Is there a way to re-start the installation from scratch? Is there a way to completely uninstall the software? I have tried searching for this in old Devzone discussions, and followed every tip that I came across, but I have not been able to install the software from scratch.

I've been unable to use the software for some days and have a time sensitive task at hand. Your support would be much appreciated.

Best regards

Sukriti

RE: Toolchain Manager installs an empty folder: nRF Connect SDK v2.3.0

Sukriti — Fri, 28 Jul 2023 13:08:06 GMT

Hi,

I have tried doing both these things several times. Nothing is working.

RE: Toolchain Manager installs an empty folder: nRF Connect SDK v2.3.0

dejans — Fri, 28 Jul 2023 13:06:06 GMT

Hi,

As a first step, when installation is successfully completed but the folder is still empty, you could try restarting the same NCS installation from the Toolchain Manager. If this does not help, you could try removing your existing NCS installations and start by following installation guides for automatic or manual installation.

Best regards,
Dejan