Getting Error that "The device has not yet been provisioned".

RE: Getting Error that "The device has not yet been provisioned".

Øyvind — Mon, 14 Aug 2023 08:00:27 GMT

This is most likely due to the device not being able to connect to nRF Cloud, due to bad signal strength.

RE: Getting Error that "The device has not yet been provisioned".

shivam — Sat, 12 Aug 2023 04:21:55 GMT

Thank you for your response , I will look for signal strength.

But ,why i`m getting following error during adding my thingy91 to the nrf cloud. Is this also related with sim signal strength or any thing else problem .

RE: Getting Error that "The device has not yet been provisioned".

Øyvind — Fri, 11 Aug 2023 12:51:39 GMT

Hello,

From the logs you have provided it seems that you have very bad coverage/signal, i.e. multiple +CESQ: 99,99,255,255,255,255. Please see Extended signal quality +CESQ for more information.

That said, the errors that are in the logs:

2023-08-11T11:37:10.873Z DEBUG modem << [00:01:46.859,588] [1;31m<err> nrf_cloud: nRF Cloud connect failed -114[0m
2023-08-11T11:37:10.895Z DEBUG modem << [00:01:46.859,649] [1;31m<err> nrf_cloud_integration: NRF_CLOUD_EVT_TRANSPORT_CONNECT_ERROR: -5[0m

From nrfxlib\nrf_modem\include\nrf_errno.h these are defined as

#define NRF_ENETUNREACH 114 /**< Network unreachable */

and

#define NRF_EIO 5 /**< I/O error */

Please check your coverage in the area.

Kind regards,
Øyvind