NRF Cloud Maps View Stuck

RE: NRF Cloud Maps View Stuck

TMyers — Thu, 16 Nov 2023 20:35:00 GMT

This should now be fixed. If the version of the nRF Cloud application (which can be found in the lower right portion of the application footer) reads 2.128.1 or higher the map should be centering correctly.

RE: NRF Cloud Maps View Stuck

TMyers — Tue, 07 Nov 2023 17:20:32 GMT

Hi Dom- this is a known issue, and our software engineers are already working on a solution. We will have this fixed in the very near future. Thank you for letting us know.

RE: NRF Cloud Maps View Stuck

Øyvind — Mon, 06 Nov 2023 19:39:05 GMT

Could you please provide logs from the device and more details on :

The Team ID of the team containing the device or user experiencing the problem. Obtainable from the Team page on nrfcloud.com (hamburger menu, upper right), or from the tenantId response field from the FetchAccountInfo request in the REST API. (Team and tenant are the same thing.)
The User ID of the person logged into nrfcloud.com, if they are using the portal. Obtainable from the User Account page on nrfcloud.com (hamburger menu, upper right).
If the problem is with a specific device, the Device ID, shown as "Id" on the Devices page, or at the top of the device's individual page. If using the REST API, it's the deviceId supplied in many of the requests.
For REST API requests, the full details of the requests they sent and responses they received. If possible, include the request-id response header.

This should provide our nRF Cloud team with more information on how to find the issue.

Thanks!

RE: NRF Cloud Maps View Stuck

Dominic — Mon, 06 Nov 2023 14:31:16 GMT

Hi, I was using asset tracker v2. The CSV data is correct.

Many thanks

Dominic

RE: NRF Cloud Maps View Stuck

Øyvind — Mon, 06 Nov 2023 14:29:33 GMT

Hi Dom,

Thanks for reporting back to us. I will forward to our cloud team. Do you have any more information to share with us, e.g. what application you are running?

Kind regards,
Øyvind