Provision to nrf-Cloud not stable

RE: Provision to nrf-Cloud not stable

Charlie — Thu, 23 Nov 2023 10:34:20 GMT

Hi Dannis,

Thanks for providing the information.

Could you provide the account name so I can check with our nRF Cloud team if they can possibly check logs on the backend?

I wonder if this issue is reproducible so you can collect more information later. For example, If you do another round of device provisions or just delete the current devices then redo provisioning for them. These logs and evidence would be very helpful for analyzing the issue.

Best regards,

Charlie

RE: Provision to nrf-Cloud not stable

DannisWong — Thu, 23 Nov 2023 09:18:04 GMT

Hello

1. device production in China, so network in NBIot, and NCS in v2.2.0, MFW in 1.3.4

2. actually it make in sometimes ago, so no official document can provided, a captured picture attached, and its no error message come out

3. No, we have a paid account to manage production

RE: Provision to nrf-Cloud not stable

Charlie — Tue, 21 Nov 2023 10:12:34 GMT

Hi Dannis,

Thanks for your report! I understand your concern and will try to figure out the cause with you.

1) Can you share more about your setup? Like network(NBIoT/LTE-M), NCS version, MFW version and so on.

2) Do you have a log from the failure devices to show the debug information and error codes?

3) Do you use the same account(danniswong@dayton.com.hk) to manage your device on nRF Cloud?

I may need your help to delete and reprovision the devices to see if we can repeat the issue and get more clues.

Bests regards,

Charlie