Power Profiler Kit II not recognized by my computer after pulling out by accidenthttps://devzone.nordicsemi.com/f/nordic-q-a/107848/power-profiler-kit-ii-not-recognized-by-my-computer-after-pulling-out-by-accidentFirst attempt to use the Power Profiler II on Windows 10 didn&#39;t work. I was getting [sdfu] No deviceInfo available for the device, code: Argument. Message: Operation device-info failed, [sdfu] No deviceInfo available for the device. Then I changed theen-USTelligent Community 13Thu, 19 Sep 2024 07:56:01 GMTRE: Power Profiler Kit II not recognized by my computer after pulling out by accidenthttps://devzone.nordicsemi.com/thread/503053?ContentTypeID=1Thu, 19 Sep 2024 07:56:01 GMT137ad170-7792-4731-bb38-c0d22fbe4515:965e536a-0eb1-436d-8a3f-9bb124519743CoussementStijn<p>I have the same issue on my Linux laptop while connecting it on my windows laptop everything works fine, using the same USB-cable and the same profiler kit. the application on both PC&#39;s is V4.2.0. On the Linux PC i see the same serial number as on the windows PC so the PC detects the device but I can&#39;t connect. have already tried:</p> <p>1) reboot the Linux PC</p> <p>2) reconnect to the windows PC -&gt; no issue here</p> <p>3) redownloaded the sw on the linux PC</p> <p>4) used several USB ports on linux PC</p> <p></p> <p>But nothing helped to identify/fix the issue...</p> <p>What can I do more to be able to use this profiler on my linux PC?</p><div style="clear:both;"></div>RE: Power Profiler Kit II not recognized by my computer after pulling out by accidenthttps://devzone.nordicsemi.com/thread/466742?ContentTypeID=1Tue, 30 Jan 2024 11:57:31 GMT137ad170-7792-4731-bb38-c0d22fbe4515:c1c7bbbc-2d56-4f1f-bb14-014bee46a625helsing<p>Thank you for the update. Great to hear that the PPK II is working again.</p><div style="clear:both;"></div>RE: Power Profiler Kit II not recognized by my computer after pulling out by accidenthttps://devzone.nordicsemi.com/thread/466707?ContentTypeID=1Tue, 30 Jan 2024 10:20:08 GMT137ad170-7792-4731-bb38-c0d22fbe4515:d45f3c56-3558-4511-af37-56e7711de8a7Powwow<p>Hi, thanks for replying. Seems&nbsp;my problem was the computer. After I restarted the computer&nbsp;a second time, the&nbsp;PPK II always autodetected and connected successfully. I didn&#39;t try a different cable or computer since I was blaming the profiler. I was consistent with&nbsp;USB data/power.<br /><br /><img style="max-height:240px;max-width:320px;" src="https://devzone.nordicsemi.com/resized-image/__size/640x480/__key/communityserver-discussions-components-files/4/pkii_5F00_breadboard.jpeg" alt=" " /></p><div style="clear:both;"></div>RE: Power Profiler Kit II not recognized by my computer after pulling out by accidenthttps://devzone.nordicsemi.com/thread/466688?ContentTypeID=1Tue, 30 Jan 2024 09:19:49 GMT137ad170-7792-4731-bb38-c0d22fbe4515:f9a8b815-7e4d-4fad-833c-89e8d1d56722helsing<p>Have you inspected the USB data/power connector? Is there any damage to the connector?</p> <p>Please let me know if you have tried the previous suggestions without any success.</p><div style="clear:both;"></div>RE: Power Profiler Kit II not recognized by my computer after pulling out by accidenthttps://devzone.nordicsemi.com/thread/466555?ContentTypeID=1Mon, 29 Jan 2024 14:32:19 GMT137ad170-7792-4731-bb38-c0d22fbe4515:e9471f18-f44a-4a64-84e7-34dcc027a7f8helsing<p>A few other things to check:</p> <ul> <li>Have you tried a different cable?</li> <li>Have you double checked that you are using the USB data/power connector of the PPK II?</li> <li>What do you see in Device Manager?</li> </ul><div style="clear:both;"></div>RE: Power Profiler Kit II not recognized by my computer after pulling out by accidenthttps://devzone.nordicsemi.com/thread/466545?ContentTypeID=1Mon, 29 Jan 2024 14:04:53 GMT137ad170-7792-4731-bb38-c0d22fbe4515:07fecc0f-23c6-4ba6-af50-47d773a47e84helsing<p>Hi Austin,</p> <p>Are you seeing the same issue using another computer?</p><div style="clear:both;"></div>