9160 MFW 1.3.0 Known Issues

RE: 9160 MFW 1.3.0 Known Issues

Øyvind — Wed, 17 Jul 2024 13:24:05 GMT

You can have a look at the release notes that are available e.g. release note for mfw 1.3.6 which includes mfw 1.3.0 -> 1.3.6. There are some improvements, changes and bug fixes but we will need more information in order to pin the issue in your devices.

Kind regards,
Øyvind

RE: 9160 MFW 1.3.0 Known Issues

esisk — Wed, 17 Jul 2024 13:23:18 GMT

Unfortunately, we can't gather a modem trace with production devices. We could try to reproduce the issue here, may just be a few days. Our customers that experience this are in more remote areas with bad coverage, and we're based in a city. Whenever I test in an area with poor coverage, like a basement, our device works as expected. Mainly just wanted to know if you all had some insight surrounding upgrades since MFW 1.3.0 that could possibly explain our issues. We're not expecting a full-on diagnosis of our problem

RE: 9160 MFW 1.3.0 Known Issues

Øyvind — Wed, 17 Jul 2024 13:18:09 GMT

Hello, we would need more logs from the device in order to know what issue this could be and what causes these reboot loops. Are you able to collect any logs from devices in field or reproduce the issue in you lab?

Kind regards,
Øyvind