Create JITP Certificates error Code 40411

RE: Create JITP Certificates error Code 40411

gopalambike — Fri, 18 Oct 2024 13:39:20 GMT

Yes

RE: Create JITP Certificates error Code 40411

Priyanka — Fri, 09 Aug 2024 08:12:01 GMT

Is your issue resolved?

-Priyanka

RE: Create JITP Certificates error Code 40411

gopalambike — Fri, 09 Aug 2024 06:48:51 GMT

I am trying to provisioning the device , issue get resolved

RE: Create JITP Certificates error Code 40411

Priyanka — Thu, 08 Aug 2024 08:53:49 GMT

Hi,

JITP and Provisioning are different processes. It's visible from the description what device user tries to use for Provisioning, but not clear what device details he sent to JITP.
Provisioning of 9160 devices is not supported for most of the customers unless explicitly enabled for some tenants. This is why the customer is getting 400 response in attempt to claim the device.
It is very unlikely (and there are no evidences in the logs of the service) that the customer could solve the issue by just retrying claiming several times. The service will always reject claiming if a device is not supported. Did customer try claiming a different device in the successful attempt?

Could you please provide more information on what you are trying to do and more details on what exact requests you are asking for (e.g. the content of the script mentioned in the description is hidden from us)?

-Priyanka

RE: Create JITP Certificates error Code 40411

Priyanka — Wed, 07 Aug 2024 10:54:49 GMT

Thank you for the update. I have passed it onto the team.

RE: Create JITP Certificates error Code 40411

gopalambike — Wed, 07 Aug 2024 09:59:39 GMT

issue gets resolved by executing provisioning curl command sequency 2-3 times

RE: Create JITP Certificates error Code 40411

Priyanka — Wed, 31 Jul 2024 11:14:35 GMT

Hi,

I will verify this with the cloud team. Please make sure that the Device ID and Ownership Code you're using are correct. Please double-check them against the device's actual values. Also make sure that your device is fully registered or provisioned, because if the device status is "unknown-pre-onboarding" then this means it's not yet fully provisioned. You also need to verify that this device is not provisioned somewhere else or whether your device is not already associated with another account.

Regards,

Priyanka