Multiple Account Devices - to avoid interruption of other connections

RE: Multiple Account Devices - to avoid interruption of other connections

Lincoln Thomas — Thu, 15 Aug 2024 23:59:04 GMT

Glad it's working for you!

RE: Multiple Account Devices - to avoid interruption of other connections

CollieDeveloper — Thu, 15 Aug 2024 09:00:22 GMT

Thanks Lincoln. It's working perfectly for our use case. Many thanks!

RE: Multiple Account Devices - to avoid interruption of other connections

Lincoln Thomas — Wed, 14 Aug 2024 05:19:51 GMT

Hi Will,

I have created a new second account device and sent you its details and credential files to your email. Let us know if this works for you, or if you have any questions.

RE: Multiple Account Devices - to avoid interruption of other connections

CollieDeveloper — Fri, 09 Aug 2024 07:44:33 GMT

Hi Lincoln,

The team ID is: c96e1a19-5158-41f7-bb2a-c87fe3f892ed

Part of the need for this is to test load with all current devices so using separate teams with different devices isn't really an option for a real world test.

RE: Multiple Account Devices - to avoid interruption of other connections

Lincoln Thomas — Fri, 09 Aug 2024 01:30:31 GMT

Hi Will.

What is your Team ID? It's available on nrfcloud.com when you select the 3-bar icon in the upper right and then "Team".

For cases where a user needs more than one account device for a team, we can create them manually. Currently only one is allowed, for simplicity. We are looking to expand that to allow users to create multiple.

As you probably know, a device can be a member of only one team, but you can create multiple teams of devices, with an account device per team. Would it make sense to separate your devices by team as Tuomas suggested? If not, I can create the extra account devices for one team.

-Lincoln

RE: Multiple Account Devices - to avoid interruption of other connections

CollieDeveloper — Thu, 08 Aug 2024 06:56:51 GMT

Hi Tuomas, that's wonderful. When can I expect to receive the details, this is holding up our development unfortunately

RE: Multiple Account Devices - to avoid interruption of other connections

Tuomas P — Wed, 07 Aug 2024 06:12:58 GMT

I forwarded the request to cloud engineering.

RE: Multiple Account Devices - to avoid interruption of other connections

CollieDeveloper — Tue, 06 Aug 2024 16:00:57 GMT

I prefer to keep environments identical where possible to avoid confusion in testing.

Please could you generate a second account device for me?

RE: Multiple Account Devices - to avoid interruption of other connections

Tuomas P — Mon, 05 Aug 2024 19:33:51 GMT

Hello Will

We can separately create a second account device if needed. But would a separate team (tenant account) be on option? This way the Dev and prod environments would be separated and also access control for the users is clear.

User profile can have different roles in different teams. When user has role in multiple teams, the team selection is visible on top right corner and you can switch between teams.

This would enable having for example admin role in dev environment but only viewer role in prod.

- Tuomas