PPKII "Device must be programmed, do you want to proceed?"

RE: PPKII "Device must be programmed, do you want to proceed?"

andyduarte0192 — Fri, 20 Sep 2024 09:56:11 GMT

How to do a full uninstall? Just uninstalling nRF Connect for Desktop?

How do I check everything related to Nordic is uninstalled correclty?

RE: PPKII "Device must be programmed, do you want to proceed?"

Øyvind — Fri, 20 Sep 2024 09:54:22 GMT

Please do a full uninstall of the Nordic environment and try reinstalling.

RE: PPKII "Device must be programmed, do you want to proceed?"

andyduarte0192 — Fri, 20 Sep 2024 09:46:17 GMT

I already had that downloaded few days ago, but didn't work.

Tried it out again, but same situation, "Connecting..." forever 😞

RE: PPKII "Device must be programmed, do you want to proceed?"

Øyvind — Fri, 20 Sep 2024 09:41:54 GMT

Thanks for providing this information. Please try to download the installer from this link and install manually
https://github.com/NordicSemiconductor/pc-nrfconnect-launcher/blob/main/build/drivers/nrf-device-lib-driver-installer.exe

RE: PPKII "Device must be programmed, do you want to proceed?"

andyduarte0192 — Wed, 18 Sep 2024 11:45:58 GMT

When installing nRF Connect for Desktop I didn't get that prompt, it goes straight to install de app and it also pops the SEGGERJ-Link Setup window.

Here it is the Device manager on the other laptop:

RE: PPKII "Device must be programmed, do you want to proceed?"

Øyvind — Wed, 18 Sep 2024 11:34:20 GMT

During installation of nRF Connect for Desktop you should have gotten the question of installing "nordic cdc acm driver"?

Did you click yes?

On the other computer where the PPK2 did work, could you please provide the same screenshot from the Device Manager?

RE: PPKII "Device must be programmed, do you want to proceed?"

andyduarte0192 — Mon, 16 Sep 2024 07:53:16 GMT

Yes, it appears in Device manager, like the picture above, this one here:

And I tried uninstall it a lot of times, but the issue persists

RE: PPKII "Device must be programmed, do you want to proceed?"

Øyvind — Mon, 16 Sep 2024 07:50:31 GMT

Still investigating to what may cause this. When connected, does it list in the "device manager"? Or in "Devices and Printers"? Did you try to uninstall the device in Device Manager? Please try this and make sure to physically disconnect the PPK2 from the computer and reconnect after "uninstalling"

RE: PPKII "Device must be programmed, do you want to proceed?"

andyduarte0192 — Fri, 13 Sep 2024 13:49:29 GMT

Thanks a lot.

I'll appreciate it. I'm immersed on my PhD and need to be able to measure current ASAP 😞

RE: PPKII "Device must be programmed, do you want to proceed?"

Øyvind — Fri, 13 Sep 2024 13:44:49 GMT

Thanks! That video was perfect! I will forward and see if I can get any suggestions from our SW team.

Kind regards,
Øyvind

RE: PPKII "Device must be programmed, do you want to proceed?"

andyduarte0192 — Fri, 13 Sep 2024 11:04:21 GMT

Sorry, my bad

devzone.nordicsemi.com/.../Grabaci_F300_n-de-pantalla-2024_2D00_09_2D00_13-130250.mp4

RE: PPKII "Device must be programmed, do you want to proceed?"

Øyvind — Fri, 13 Sep 2024 10:57:00 GMT

Unfortunately the video focuses on the nRF Connect for Desktop window and does not show the other windows.

RE: PPKII "Device must be programmed, do you want to proceed?"

andyduarte0192 — Fri, 13 Sep 2024 10:53:30 GMT

devzone.nordicsemi.com/.../nRF-Connect-for-Desktop-v5.0.2-2024_2D00_09_2D00_13-12_2D00_51_2D00_07.mp4

This is what I get trying to follow up the video 😞

RE: PPKII "Device must be programmed, do you want to proceed?"

Øyvind — Fri, 13 Sep 2024 10:40:39 GMT

Hi,

No, there is no need to buy a new PPK.

Can you please try following the steps in the video attached. This way you can try to reprogram the PPK to see if that helps.

devzone.nordicsemi.com/.../Screen-Recording-2024_2D00_09_2D00_11-at-14.29.06.mp4

Kind regards,
Øyvind

RE: PPKII "Device must be programmed, do you want to proceed?"

andyduarte0192 — Thu, 12 Sep 2024 20:28:45 GMT

Would it be wise to acquire/buy another PPK2 device?

If so, would it be a possibility to replace the one I have?

RE: PPKII "Device must be programmed, do you want to proceed?"

andyduarte0192 — Wed, 11 Sep 2024 12:34:06 GMT

Yeah I tried, but in another PC it behaves perfectly. I know it's my PC but don't know what else to try

RE: PPKII "Device must be programmed, do you want to proceed?"

Øyvind — Wed, 11 Sep 2024 12:24:06 GMT

Are you able to test the same PPK on another computer? Do you see the same behavior on that computer, i.e. device will not connect?

RE: PPKII "Device must be programmed, do you want to proceed?"

andyduarte0192 — Wed, 11 Sep 2024 07:57:27 GMT

I have nothing connected to my PPK2:

Here's the log file with verbose activated

devzone.nordicsemi.com/.../PPK2LOG.txt

RE: PPKII "Device must be programmed, do you want to proceed?"

Øyvind — Wed, 11 Sep 2024 07:48:46 GMT

Hello,

I was not able to reproduce your issue on my side. I also got the prompt for programming the device. No issues during this process.

[quote user="andyduarte0192"]The one at the bottom is the COM3 and COM14 (when I uninstall them, the 'Unknown' device option disappear).[/quote]

Yes, this is known and have been reported internally. Nothing related to the PPK usage.

[quote user="andyduarte0192"]So I select the 'PPK2' option and stays 'Connecting' foerever...[/quote]

Do you have anything connected to the PPK? What port on the PPK are you connected to with USB?

Could you please activate verbose logging in the Power Profile app and retry to connect? You'll find the verbose logging button under "About". Afterwards, could you please provide the log file from "Open log file" after trying to connect to your PPK?

Thanks.

Kind regards,
Øyvind

RE: PPKII "Device must be programmed, do you want to proceed?"

andyduarte0192 — Tue, 10 Sep 2024 15:34:53 GMT

EDIETD!!!

I noticed this, in the device manager, when I connect the PPK-II, 4 COM ports appear:

The two at the bottom I don't know what they are. I uninstall them but when I reconnect the PPK-II they re-appear

And now when I open the Power profiler app, and select the device, there are two options:

The one at the bottom is the COM3 and COM14 (when I uninstall them, the 'Unknown' device option disappear).

So I select the 'PPK2' option and stays 'Connecting' foerever...

Here I share the log window:

17:33:57.188

Initialising nrfutil module: device

17:33:58.430

Using nrfutil-device core version: 7.13.0

17:33:58.940

Device Connected SN:F850D345C79F

17:33:58.940

Getting serialport options from persistent store F850D345C79F.pc-nrfconnect-ppk

17:33:58.941

Device Connected SN:{00000000-0000-0000-FFFF-FFFFFFFFFFFF}

17:33:58.942

Getting serialport options from persistent store {00000000-0000-0000-FFFF-FFFFFFFFFFFF}.pc-nrfconnect-ppk

17:33:58.997

Using nrfutil-device version: 2.3.5

17:33:58.997

Using nrf-device-lib version: 0.17.17

17:33:58.997

Using nrfjprog DLL version: 10.24.0

17:33:58.997

Using JLink version: JLink_V7.94e

17:34:02.650

Validating firmware for device with s/n F850D345C79F

17:34:02.652

Opening device with s/n F850D345C79F