Sidewalk device registration failed

RE: Sidewalk device registration failed

Menon — Wed, 06 Nov 2024 12:27:05 GMT

Hello,

In this case, I recommend you test the VPN once again because, from what I could see, I believe the Nordic side is okay. Try testing the same using a router with VPN and see if the same is happening.

The next thing to consider would be if the mfg.hex data used during the provisioning is valid.

Kind Regards,

Abhijith

RE: Sidewalk device registration failed

666 — Tue, 29 Oct 2024 02:06:32 GMT

Thank you for your patient guidance, but it still doesn't seem to have much effect.

Looking forward to your reply.

RE: Sidewalk device registration failed

Menon — Mon, 28 Oct 2024 17:22:28 GMT

Hello,

Probably check the sidewalk configuration inside Echo.

For this Go to https://www.amazon.com/hz/mycd/digital-console/alldevices (you need to be logged in to the Amazon account where Echo is connected)

Switch to Preferences tab Check Country/Region Settings - MUST be United States

Check Amazon Sidewalk - MUST be Enabled

Sample is advertising over BLE, but Echo isn’t trying to connect. From the log screenshot, everything appears fine on the Nordic side. Even if there were an issue with provisioning, there should still be some BLE communication, which is missing here.

Kind Regards,

Abhijith

RE: Sidewalk device registration failed

666 — Fri, 25 Oct 2024 03:08:44 GMT

[quote userid="115767" url="~/f/nordic-q-a/114946/sidewalk-device-registration-failed/507817"] Could you wait a few more minutes to see if the device registers via BLE? If it doesn’t, check the DUT sample and try running the commands sid init 1 and sid start from the CLI to initialize and start the BLE transport.[/quote]

Still no.

Here are my .jason file steps

In the jason file for creating rules, the red framed part is removed because it will report an error during execution. The rest of the required jason files are the same as described in the document except for changing the account number.

Looking forward to your reply.

RE: Sidewalk device registration failed

Menon — Thu, 24 Oct 2024 18:07:12 GMT

Hello,

Since the phone connects to the VPN and points to a US-based IP, I believe the setup should be fine.

[quote user="666"]But I saw the symbol in the red circle in the picture on the Alexa app, I don't know if it's normal. (I have tested hotspots and can access Google Chrome, so there should be no problem accessing the internet)[/quote]

I checked this and can see the same thing, so I think it is fine as well.

The screenshot you shared displays the message immediately after powering up. In the current setup, the first power-up will always show the state as "not synced." However, if the device was powered down while registered, it will appear as registered upon power-up. This message does not imply that an operation has failed; rather, it indicates the initial state of the device. Could you wait a few more minutes to see if the device registers via BLE? If it doesn’t, check the DUT sample and try running the commands sid init 1 and sid start from the CLI to initialize and start the BLE transport.

Kind Regards,

Abhijith

RE: Sidewalk device registration failed

666 — Wed, 23 Oct 2024 07:13:06 GMT

Thank you, I will patiently wait for your reply

RE: Sidewalk device registration failed

Menon — Tue, 22 Oct 2024 12:17:31 GMT

Hello,

I wanted to let you know that I am still working on this case. I am currently checking with our internal team to identify the issue.

Apologies for the delay, and I’m sorry for any inconvenience this may have caused.

Kind regards,

Abhijith

RE: Sidewalk device registration failed

666 — Wed, 16 Oct 2024 09:50:19 GMT

After I turned on VPN on my computer, I used this query https://whatismyipaddress.com/

Display on US,

then open a hotspot, connect to this hotspot with my phone, and then use my phone to access the website above. The IP address displayed is also US, so I think VPN is normal, so I think Echo connects to this hotspot in US as well

RE: Sidewalk device registration failed

Menon — Tue, 15 Oct 2024 11:26:15 GMT

Hello,

I believe the issue you're experiencing is due to the VPN setup you're using. How do you confirm that the VPN is working as expected?

Kind regards,
Abhijith

RE: Sidewalk device registration failed

666 — Fri, 11 Oct 2024 02:55:35 GMT

[quote userid="115767" url="~/f/nordic-q-a/114946/sidewalk-device-registration-failed/505768"]If any DNS requests or traffic bypass the VPN, the Echo Dot might detect it's outside the US, which could cause problems.[/quote]

1.Do you have any recommendations? Currently, there is no a Wi Fi router that supports OpenVPN.

[quote userid="115767" url="~/f/nordic-q-a/114946/sidewalk-device-registration-failed/505768"]Have you tried setting your Echo Dot's region to the US in the Alexa app or web portal?[/quote]

2.I set it to New York, but there was no response, so it doesn't work either

3.I can control the restart of the echo gateway on the mobile app. Does this mean that echo has already connected to the server or that there are no network issues？

RE: Sidewalk device registration failed

Menon — Thu, 10 Oct 2024 15:26:13 GMT

Hello,

[quote user="666"]I used a VPN in Los Angeles, USA on my computer, and then turned on a hotspot using this computer. I connected Sidewalk Echo to this hotspot,[/quote]

This method seems good, but I'm not sure if all traffic from your Echo Dot is going through the VPN. Ideally, every device connected to the hotspot, including the Echo Dot, should appear to be in the US. If any DNS requests or traffic bypass the VPN, the Echo Dot might detect it's outside the US, which could cause problems.

[quote user="666"]I am in China, and I have set the location in China on the device on the app.[/quote]

Have you tried setting your Echo Dot's region to the US in the Alexa app or web portal?

Kind Regards,

Abhijith

RE: Sidewalk device registration failed

666 — Tue, 08 Oct 2024 01:35:15 GMT

I am in China, and I have set the location in China on the device on the app.

I used a VPN in Los Angeles, USA on my computer, and then turned on a hotspot using this computer. I connected Sidewalk Echo to this hotspot, but the log was still the same as the picture above.

But I saw the symbol in the red circle in the picture on the Alexa app, I don't know if it's normal. (I have tested hotspots and can access Google Chrome, so there should be no problem accessing the internet)

From the picture below, it should be possible to access the internet

RE: Sidewalk device registration failed

Menon — Mon, 30 Sep 2024 18:29:41 GMT

Hello,

Could this be an issue with your location or network? Are you using a US-based VPN for testing the sample? Sidewalk requires a US network to function. Apologies if you're already doing this just trying to clarify so we can narrow down the root cause.

Kind Regards,

Abhijith

RE: Sidewalk device registration failed

666 — Fri, 27 Sep 2024 07:53:45 GMT

1."setting up your Sidewalk Gateway"For this, since I am using the echo gateway, I did not perform the following operations. I am not sure if it will have any impact.

This is my operation（Setting up a Sidewalk gateway (Optional) | Amazon Sidewalk Documentation）

2." Setting up your sidewalk product"I am using the operation of v2.6.0(Setting up your Sidewalk product (nordicsemi.com)). I am not sure if it will have any impact

3.I can see that the data of ble beacon contains the first 10 characters of smsn in certificate. json

RE: Sidewalk device registration failed

Menon — Fri, 27 Sep 2024 07:14:59 GMT

Hello,

I apologize for the delay in my response; I was away for the past two days attending some workshops.

From the logs and details you’ve provided,your device is not registering with the Amazon Sidewalk network, and there’s a time synchronization failure. The link statuses for BLE, FSK, and LoRa are showing as "Down", which indicates that the device has not yet established communication properly with the Sidewalk network. Have you followed all the steps mentioned under setting up your Sidewalk Gateway and Setting up your sidewalk product.

From the image, provisioning step using provision.py and nrfjprog, looks successful. Ensure that the certificate.json used is valid and correct for your setup.

Kind Regards,

Abhijith

RE: How to configure Sidewalk Gateway

666 — Wed, 25 Sep 2024 10:30:29 GMT

The red part is the content of nrf52840dk that I read out, which proves that "nrfjprog -- sectorerase -- program nordic.aws_nrf52840.hex -- reset“this step was successful, and then NRF Connect was able to scan the beacon, which proves that the device is functioning properly.

This is the packet capture of the echo gateway.

However, we don't know where to look for the cause.

Looking forward to your reply.

Thanks,

RE: How to configure Sidewalk Gateway

666 — Wed, 25 Sep 2024 03:41:23 GMT

Hi all，

After performing the following actions, it showed that there was no registration.

Then, I downloaded the Alexa app, started Sidewalk, and connected Echo to WiFi. Then I pressed boot/reset again, but the result still showed that there was no registration. I don't know which step was missing.No modifications have been made using the default sid_end_device.

Looking forward to your reply.

Thanks,