RE: Move a device from one User Account to another in nRF Cloud

N.Weller — Wed, 25 Sep 2024 16:38:59 GMT

Thank you for that reply. Fortunately, the bulk add process worked for this device that had been previously provisioned and connected to the cloud. I now see it in the new Team.

Note: the Preconnect link was broken for me - going to a page not found.

Thanks!

Nathan

RE: Move a device from one User Account to another in nRF Cloud

justin — Wed, 25 Sep 2024 16:29:41 GMT

If you are using JITP credentials in your device (default for nordic DKs and Thingy91) you will need to power on your device and let it connect so that the JITP process is performed. The device will be immediately disconnected while it is provisioned on the cloud. Once that is complete you will be able to add (associate) the device to the new account.

If you are using Preconnect onboarding (https://docs.nordicsemi.com/bundle/nrf-cloud/page/Devices/Associations/Onboarding.html#preconnect-onboarding), you will need to perform the cloud-side onboarding step, assuming you still have the device's public credential/CSV file. Use the UI on nRF Cloud (https://nrfcloud.com/#/add-device/bulk) or directly use the https://api.nrfcloud.com/#tag/IP-Devices/operation/OnboardDevices API. If you no longer have access to the device's public credential/CSV, then you will need to provision new credentials on the device and onboard it with the new data.