NPM1300-EK + nPM PowerUp - Getting started troubles

RE: NPM1300-EK + nPM PowerUp - Getting started troubles

Marte Myrvold — Fri, 25 Oct 2024 10:50:35 GMT

Hi Frax,

Thank you for clarifying.

I see a similar output to your tests, except that some characters are incorrect in your log, e.g., @MIC instead of PMIC.

However, when the nPM1300 EK is opened in the nPM PowerUp, you should start seeing shell commands similar to this in the serial terminal:

I am not sure why this is not happening in your case, but we are still investigating it.

Best regards,
Marte

RE: NPM1300-EK + nPM PowerUp - Getting started troubles

frax84 — Thu, 24 Oct 2024 08:41:19 GMT

Hi Marte,

sorry for the delay but i was not in the office and could not try this before. I confirm that the one i copied in the previous post is the exact string i get in output in the serial terminal. To be more complete, i did these two tests:

1) USB PMIC -> NOT CONNECTED + USB NRF CONTROLLER CONNECTED

*** Booting nRF Connect CDK v3.5.99-ncs1 ***
K00:00:0 .023,437] <inf> modele_cc_sink: DAC is not available
1;32m[00:00:00.028,381] <err> module_`mic_adc* I2C communication error
1;32m[00:00:00.529,479] <wrn> module_`mic: No response from PMIC.

[1;32m[0 :00:01. 28,289] <wrn. moduleOpmic: No response from @MIC.
1;32m[ 0:00:01.528,320M <wrn> module_pmic: No response from PMIC.

2) USB PMIC -> CONNECTED + USB NRF CONTROLLER CONNECTED

*** Booting nRF Connect SDK v3.5.99-ncc1 ***

[1;32m[0 :00:00. 31,799] <inf> module_ccOsink: DAC is nod available
[ 0:00:00.038,177M <inf> module_pmic_irq: type=RSTCAUSE,bit=SWRESET

[1;32m[0 :00:00. 46,691] <inf> module_pmic: Defaelt USB !00/500mA
1;32mchell:~$

As you can see, the output you are interested is present in both situations.

I hope this helps,

Frax

RE: NPM1300-EK + nPM PowerUp - Getting started troubles

Marte Myrvold — Mon, 21 Oct 2024 11:38:09 GMT

Hi,

There seems to be something strange about the output you shared. Does the output contain the string "[1;32m[0 :00:00. 31,799]" when you see it in the Serial Terminal, or is this something that gets added when you copy it?

Do you have the COM port open in another application other than the nRF Serial Terminal and nPM PowerUp?

Best regards,
Marte

RE: NPM1300-EK + nPM PowerUp - Getting started troubles

Marte Myrvold — Mon, 21 Oct 2024 08:59:43 GMT

Hi Frax,

I apologize for the delay.
I forwarded your information internally, and they are still investigating it. Unfortunately, we have not yet been able to reproduce your issue. I have pinged for an update internally and will get back to you in a couple of days.

Best regards,
Marte

RE: NPM1300-EK + nPM PowerUp - Getting started troubles

frax84 — Sun, 20 Oct 2024 15:22:46 GMT

any news? I see the engineer assigned to the post has changed a lot but still no answer 🙂

RE: NPM1300-EK + nPM PowerUp - Getting started troubles

frax84 — Wed, 09 Oct 2024 14:41:01 GMT

Hi Marte,

if i connect the nPM1300 EK to the Serial Terminal app through COM8 in the app console i get this ouput

*** Booting nRF Connect SDK v3.5.99-ncc1 ***

[1;32m[0 :00:00. 31,799] <inf> module_ccOsink: DAC is nod available
[ 0:00:00.038,177M <inf> module_pmic_irq: type=RSTCAUSE,bit=SWRESET

[1;32m[0 :00:00. 46,691] <inf> module_pmic: Default USB 100/500mA
1;32mchell:~$

If, without closing the Serial Terminal app console, i open the nPM PowerUp app:

1) If i ignore the Select Device part of nPM PowerUp assuming that the device is connected...nothing happens, neither in nPM PowerUp console nor EK hardware (i.e. charging battery led doesn't light up) nor nPM options/plot

2) If i Select Device in the nPM PowerUp part and select the EK the Serial Terminal app drops the connection and the same behaviour as before happens in the nPM PowerUp console:

16:36:49.018	Selected device with s/n DB737607ED40A4B7
16:36:49.024	Opened port with options: {"path":"COM8","baudRate":115200}

I hope i performed the test you wanted. In case i didn't please let me know.

Frax

RE: NPM1300-EK + nPM PowerUp - Getting started troubles

Marte Myrvold — Wed, 09 Oct 2024 13:17:41 GMT

Hi Francesco,

If you connect to the nPM1300 EK in the nRF Connect for Desktop Serial Terminal app and then try to open the EK in the nPM PowerUp, do you see any data being written to the device?

Best regards,
Marte

RE: NPM1300-EK + nPM PowerUp - Getting started troubles

Marte Myrvold — Wed, 09 Oct 2024 09:30:16 GMT

Hi Francesco,

Thank you for verifying. I have forwarded this issue internally and will get back to you by the end of the week at the latest.

Best regards,
Marte

RE: NPM1300-EK + nPM PowerUp - Getting started troubles

frax84 — Tue, 08 Oct 2024 09:18:53 GMT

Hi Marte,

i already tried everything you just asked:

- tried to connect the EK on all the USB port available on my notebook;

- tried to switch cables

Please notice that, as i already mentioned, the digital multimeter detects the correct VOUT1 and VOUT2, so the PMIC USB has no issues, while my "Device Manager" in Windows detects 2 COM ports for the EK, so i assumed that data lines for nPM controller USB are fine too.

Regards,
Francesco

RE: NPM1300-EK + nPM PowerUp - Getting started troubles

Marte Myrvold — Tue, 08 Oct 2024 08:24:09 GMT

Hi Frax,

The connections look correct.

It seems like the nPM PowerUP is unable to set up your device, as I do not see any "Device setup ready" in the log. Do you have it connected to the PC via a USB hub? If so, can you try connecting directly to the PC? Have you tried using other cables?

Best regards,
Marte

RE: NPM1300-EK + nPM PowerUp - Getting started troubles

frax84 — Fri, 04 Oct 2024 13:17:26 GMT

Hi Marte,

thank you for your feedback. Here you can find attached the screenshot of my nPM PowerUp software AFTER i select the nPM1300 EK with the SELECT DEVICE button.

Here the picture of my EK setup:

Here above you can see the yellow (VBAT) and green (GND) dupont cable with the white jumper (NTC->10kOhm) and the two USB-C cables. No other jumpers were removed/added respect to the standard ones.

Finally, as you asked, i leave attached the verbose log.devzone.nordicsemi.com/.../2024_2D00_10_2D00_04T13_5F00_08_5F00_40.715Z_2D00_log.txt

Thank you for your assistance,

Frax

RE: NPM1300-EK + nPM PowerUp - Getting started troubles

Marte Myrvold — Fri, 04 Oct 2024 11:31:13 GMT

Hi Frax,

Can you share a screenshot of the nPM PowerUp application and a picture of how you have connected things?

Please also share verbose logs from the nPM PowerUp

Go to the "About" tab in nPM Power Up
Enable verbose logging
Click "Restart with verbose logging"
After nPM Power Up has restarted, select the nPM1300 EK device
Share the log file here

You can find the log by clicking on "open log file". Either copy the file's content and paste it using Insert > Code or upload it as a .txt file with Insert > Image/video/file.

Best regards,
Marte