Not able to do recover

RE: Not able to do recover

Boggibill — Tue, 05 Nov 2024 13:05:56 GMT

Hi.

I bought a new sdk since i was not able to use it. The usb cable works fine with the new board.

RE: Not able to do recover

Priyanka — Tue, 05 Nov 2024 13:04:07 GMT

Just to rule out a possibility, could try using a different USB cable as well as a different USB port and check if your issue persists?

-Priyanka

RE: Not able to do recover

Priyanka — Mon, 04 Nov 2024 10:57:11 GMT

Hi Pål,

We are checking this issue internally and I will get back to you as soon as I hear form the team regarding the issue.

-Priyanka

RE: Not able to do recover

Boggibill — Wed, 30 Oct 2024 13:31:19 GMT

boggi@getshop-boggi:~$ ./nrfutil device recover
❌ Failed to recover 1050385234, [jlink] RECOVER_FAILED
Error: One or more recover tasks failed:
* 1050385234: [jlink] RECOVER_FAILED, code: Nrfjlink

RE: Not able to do recover

Priyanka — Wed, 30 Oct 2024 12:25:30 GMT

Hi Pål,

That's just because you have not installed the "device" command.

You will need to first: nrfutil install device

Then if you type: nrfutil list

you should be able to see device listed there.

Then you can try the: nrfutil device recover

-Priyanka

RE: Not able to do recover

Boggibill — Wed, 30 Oct 2024 12:14:26 GMT

Am I doing something wrong?

boggi@getshop-boggi:~$ ./nrfutil device recover
Error: nrfutil command `device` not found. See `nrfutil list` for full list of installed commands, `nrfutil search` for installable commands, and `nrfutil install` for installation of new commands.

Caused by:
Subcommand nrfutil-device not found
boggi@getshop-boggi:~$

RE: Not able to do recover

Priyanka — Wed, 30 Oct 2024 12:06:04 GMT

Hi Pål,

Please try nrfutil device recover and do let me know what happens.

-Priyanka

RE: Not able to do recover

Boggibill — Wed, 30 Oct 2024 06:48:19 GMT

boggi@getshop-boggi:~$ nrfjprog --recover --family NRF52
Recovering device. This operation might take 30s.
[error] [ Client] - Encountered error -21: Command recover executed for 30166 milliseconds with result -21
[error] [ Worker] - Encountered error while performing post-recover cleanup. -90: Access protection is enabled, can't read device version.
ERROR: Recover failed. Please make sure that the correct device family is given
ERROR: and try again.
NOTE: For additional output, try running again with logging enabled (--log).
NOTE: Any generated log error messages will be displayed.
boggi@getshop-boggi:~$

RE: Not able to do recover

Priyanka — Mon, 28 Oct 2024 08:44:54 GMT

Hi Pål,

Could you try recovering using the specific family:

nrfjprog --recover --family NRF52

RE: Not able to do recover

Boggibill — Mon, 28 Oct 2024 06:15:54 GMT

Hello.

It has been working for quite a while.

This happends:

boggi@getshop-boggi:~$ nrfjprog --deviceversion
[error] [ Client] - Encountered error -90: Command read_device_info executed for 5 milliseconds with result -90
1050385234 - UNKNOWN
[error] [ Worker] - Access protection is enabled, can't read device version.

RE: Not able to do recover

Priyanka — Sun, 27 Oct 2024 18:21:56 GMT

Hi Pål,

Is it a new DK or have you worked on it before?

What do you see when you try nrfjprog --deviceversion ?

Regards,

Priyanka