NRF Cloud Connect Failed (-111) after reflashing

RE: NRF Cloud Connect Failed (-111) after reflashing

dejans — Wed, 11 Dec 2024 11:15:12 GMT

Hi,

[quote user="AdrianT"]Sorry we had to switch to a different provisioning method since nrf9160 doesn't support the provisioning service. But so far for nrf9161 I haven't encountered any issues[/quote]

It is great to hear that you have not encountered any issues with nrf9161. Thank you for the update.

Best regards,
Dejan

RE: NRF Cloud Connect Failed (-111) after reflashing

AdrianT — Wed, 11 Dec 2024 03:22:02 GMT

Sorry we had to switch to a different provisioning method since nrf9160 doesn't support the provisioning service. But so far for nrf9161 I haven't encountered any issues

RE: NRF Cloud Connect Failed (-111) after reflashing

dejans — Fri, 15 Nov 2024 11:56:21 GMT

Hi,

There have been some changes to the provisioning service. The service is expected to work better now. Do you see the improvement?

Best regards,
Dejan

RE: NRF Cloud Connect Failed (-111) after reflashing

dejans — Fri, 15 Nov 2024 08:08:21 GMT

Hi,

What is the result when you press on Reset to reset the provisioning state of the device?

Best regards,
Dejan

RE: NRF Cloud Connect Failed (-111) after reflashing

AdrianT — Thu, 14 Nov 2024 04:30:42 GMT

Yes, I have left the device powered for several hours, with the sample retrying every 30 seconds to connect to nrf cloud

RE: NRF Cloud Connect Failed (-111) after reflashing

AdrianT — Thu, 14 Nov 2024 04:29:54 GMT

Hmm. My past attempts were to unclaim the device and then claim it again. Is the reset function different?

RE: NRF Cloud Connect Failed (-111) after reflashing

dejans — Wed, 13 Nov 2024 10:08:23 GMT

Hi,

You should take into account that the provisioning state of the device on the server side might be different than what is actually provisioned to the device, especially after resetting/reflashing. You can visit Claimed Devices on the nRF Cloud web portal, choose the device which has been reset and click on Reset on the right-hand side of the screen. This will reset the provisioning state of the device and cause all provisioning commands (onboarding commands) to be resent to the device.

Best regards,
Dejan

RE: NRF Cloud Connect Failed (-111) after reflashing

dejans — Fri, 08 Nov 2024 12:58:22 GMT

Hi,

Is there any problem if you provision your device once and then reflash your application without provisioning service?

Provisioning with nRF Cloud provisioning service contains this sentence: "Within a few minutes of script completion, it should successfully connect to nRF Cloud and begin demonstrating the supported nRF Cloud features.". Have you tried to wait several minutes before connecting to nRF Cloud and using any of the nRF Cloud features?

Best regards,
Dejan

RE: NRF Cloud Connect Failed (-111) after reflashing

AdrianT — Fri, 08 Nov 2024 05:06:22 GMT

Update:

I tried resetting the modem via Modem FW Update via programmer, and resetting the modem settings via XFACTORYRESET. But the issue is still present (device connection failure, error code -111)

BUT I am able to connect the device to NRF Cloud using the "Onboarding a device without the nRF Cloud Provisioning Service" method in multi service sample. Is it possible that the NRF Cloud provisioning service backend encountered an issue since I am constantly removing and adding the device to NRF Cloud?

RE: NRF Cloud Connect Failed (-111) after reflashing

AdrianT — Fri, 08 Nov 2024 01:55:02 GMT

Pretty sure that the device has already attached to a network based on the "Network Connectivity Gained / Network is ready" log. So the issue is not related to the modem reset loop.

RE: NRF Cloud Connect Failed (-111) after reflashing

dejans — Thu, 07 Nov 2024 13:03:29 GMT

Hi,

The issue might be related to constant reflashing of the board. If the modem has not been gracefully deinitialized (reset before deinitialization with +CFUN=0) several times (7 in case1 of modem firmware v1.3.1 or later), it enters reset loop. Could it be that modem reset loop restriction has been triggered in your case?

Best regards,
Dejan