Matter Light Bulb Crashes when adding multiple ON/OFF endpoints

RE: Matter Light Bulb Crashes when adding multiple ON/OFF endpoints

Charlie — Thu, 02 Jan 2025 12:27:49 GMT

Hi,

Happy New Year! I hope you had a great holiday!

I can say that this works with the chip tool, and it seems that everything is set correctly regarding clusters and endpoints.

The problem seems to be related to the Google ecosystem itself. It seems that the commissioning process from the Google Nesthub side doesn't allow using those endpoint configurations. It works with native Matter solutions, but it must be supported by the ecosystem provider as well to work with it.

I would recommend to contact Google support and ask whether this configuration is even possible from their side.

Let me know if there’s anything else I can assist you with!

Best regards,

Charlie

RE: Matter Light Bulb Crashes when adding multiple ON/OFF endpoints

Jacky Ortega — Tue, 17 Dec 2024 21:30:58 GMT

Hi Charlie

I have updated google-drive link.

I have also uploaded my project + Full-Logs to the Google-Drive-Link

https://drive.google.com/drive/folders/1_R4OKHOeulXDlRZcNGKJnku7eot0Y5fu?usp=sharing

RE: Matter Light Bulb Crashes when adding multiple ON/OFF endpoints

Charlie — Mon, 16 Dec 2024 15:08:57 GMT

Hi,

There seems no logs in the attached Google Drive link, but according to the provided logs above I can say, that there is no crash.

The failsafe timer expired and caused the commissioning to fail, and as a consequence, the device should reboot to open the new commissioning window once again, so it restarted as expected. Unfortunately, I can't see the reason on those logs, it may fail for many reasons and finish this way. Please share the full logs for further check.
Best regards,

Charlie

RE: Matter Light Bulb Crashes when adding multiple ON/OFF endpoints

Charlie — Thu, 12 Dec 2024 15:56:54 GMT

Hi,

Thanks for reaching us.

I will try to repeat this issue and get back to you later.

Best regards,

Charlie