Got stuck with the getting nrf54h20 started guide with `NotAvailableBecauseProtection` error

RE: Got stuck with the getting nrf54h20 started guide with `NotAvailableBecauseProtection` error

GalBrandwine — Tue, 10 Dec 2024 07:42:02 GMT

Hey Edvin, after switching to the DK, everything works properly thanks.

RE: Got stuck with the getting nrf54h20 started guide with `NotAvailableBecauseProtection` error

Edvin — Wed, 18 Sep 2024 13:00:25 GMT

Hello Gal,

Thank you,

[quote user="GalBrandwine"]Not sure what is the propper way to upload images here[/quote]

I usually just use snipping tool and copy paste.

Yes, I see that you have the PDK (Preview Development Kit), and not the DK. The PDK doesn't work anymore (with the current NCS version and the BICR file that you programmed onto the kit.

I suggest that you check with the person who gave you the PDK, and see if they can provide you with a DK instead. If you got the first one, I would assume you will get the other one too. To be fair, it was always very limited what you could do with the PDK in the first place. It was only a few specific pre-release versions of NCS, and it wouldn't work with the latest version of NCS, which you need for proper nRF54H20 support.

Best regards,

Edvin

RE: Got stuck with the getting nrf54h20 started guide with `NotAvailableBecauseProtection` error

GalBrandwine — Wed, 18 Sep 2024 10:46:09 GMT

https://photos.app.goo.gl/KHvGFWEyvfNtvvZz5

https://photos.app.goo.gl/2Kc22qHksAacRNzs6

Here's google-photos link (Not sure what is the propper way to upload images here)

Thanks, Gal

RE: Got stuck with the getting nrf54h20 started guide with `NotAvailableBecauseProtection` error

Edvin — Wed, 18 Sep 2024 10:38:41 GMT

Can you please take a picture of what your DK looks like? I am particularly interested in what it says on the white sticker, but also the rest of the kit. I need this information to send it to our developers to check if there may be some compatibility issues.

Best regards,

Edvin

RE: Got stuck with the getting nrf54h20 started guide with `NotAvailableBecauseProtection` error

GalBrandwine — Tue, 17 Sep 2024 15:02:54 GMT

Hey, thanks for answering quickly.

No programs were previously installed. I used it straight out of the box.

I got stuck immediately after step 1:

Successfully flashing the BICR hex

(https://docs.nordicsemi.com/bundle/ncs-latest/page/nrf/app_dev/device_guides/working_with_nrf/nrf54h/ug_nrf54h20_gs.html#programming_the_bicr)

RE: Got stuck with the getting nrf54h20 started guide with `NotAvailableBecauseProtection` error

Edvin — Tue, 17 Sep 2024 12:26:48 GMT

Hello,

Thank you for the updated information. I will have to run this by our nRF54 team. I don't think it is supposed to behave like that. What application did you previously program into the nRF54H20? Was it the hello world application, which is explained in the guide?

Best regards,

Edvin

RE: Got stuck with the getting nrf54h20 started guide with `NotAvailableBecauseProtection` error

GalBrandwine — Tue, 17 Sep 2024 11:52:20 GMT

Updating that even when I try to reprogram with the UICR, it failed:

➜ Downloads nrfjprog --program /home/gbrandwine/Downloads/bicr.hex --chiperase (dev-odeaks/gbrandwine)
[error] [ Client] - Encountered error -93: Command erase_file executed for 691 milliseconds with result -93
[error] [haltium] - Can't check security mapping of peripheral @0x5201E000 with coprocessor APPLICATION without secure debugging available.
[error] [haltium] - Failed while erasing device. -93: Exception encountered while enabling coprocessor
[error] [ Worker] - Exception encountered while enabling coprocessor
ERROR: Access to the selected address is blocked by the SPU.
NOTE: For additional output, try running again with logging enabled (--log).
NOTE: Any generated log error messages will be displayed.

RE: Got stuck with the getting nrf54h20 started guide with `NotAvailableBecauseProtection` error

GalBrandwine — Sun, 15 Sep 2024 16:50:34 GMT

Updating that I've tried to use the nrf Connect Desktop Programmer App, yet it complain as well:

19:46:46.005 Initialising nrfutil module: device

19:46:46.639 Using nrfutil-device core version: 7.13.0

19:46:46.857 Using nrfutil-device version: 2.1.1

19:46:46.857 Using nrf-device-lib version: 0.17.5

19:46:46.857 Using nrfjprog DLL version: 10.24.0

19:46:46.857 Using JLink version: JLink_V7.94e

19:47:41.804 Getting serialport options from persistent store 001050855131.pc-nrfconnect-programmer

19:47:41.806 Getting serialport options from persistent store 001050855131.pc-nrfconnect-programmer

19:47:49.787 Error: Failed with exit code 1. Failed to device info one or more devices: * 1050855131: [jlink] UNKNOWN_DEVICE, code: Nrfjlink. Message: Operation device-info failed, [jlink] UNKNOWN_DEVICE.

19:47:49.788 Using nrfutil device to communicate with target via JLink

19:47:51.945 Reading readback protection status for Application core

19:47:51.945 Reading readback protection status for Application core 0%

19:47:51.947 Reading readback protection status for Application core 100%

19:47:51.947 Application core protection status 'NRFDL_PROTECTION_STATUS_NONE'

19:47:51.948 Reading readback protection status for Application core completed

19:47:54.116 Loading core information for Application core

19:47:54.116 Loading core information for Application core 0%

19:47:54.120 Loading core information for Application core 100%

19:47:54.120 Loading core information for Application core completed

19:47:54.120 Reading memory for Application core

19:47:54.121 Reading memory for Application core 0%

19:47:54.973 Error: Failed with exit code 1. One or more batch tasks failed: - [jlink] NOT_AVAILABLE_BECAUSE_TRUST_ZONE, code: Nrfjlink. Message: Bath task fw-read failed, [jlink] NOT_AVAILABLE_BECAUSE_TRUST_ZONE.

19:47:54.973 Error: Failed with exit code 1. One or more batch tasks failed: - [jlink] NOT_AVAILABLE_BECAUSE_TRUST_ZONE, code: Nrfjlink. Message: Batch task fw-read failed, [jlink] NOT_AVAILABLE_BECAUSE_TRUST_ZONE.

19:48:33.954 Recovering Application core

19:48:33.955 Recovering Application core 0%

19:48:34.021 Failed "recovering application core". Error: code: 9, description: Nrfjlink, message: Batch task recover failed, [jlink] RECOVER_FAILED

19:48:34.098 Error: Failed with exit code 1. One or more batch tasks failed: - [jlink] RECOVER_FAILED, code: Nrfjlink. Message: Batch task recover failed, [jlink] RECOVER_FAILED.

19:48:48.268 Reading memory for Application core

19:48:48.269 Reading memory for Application core 0%

19:48:49.144 Error: Failed with exit code 1. One or more batch tasks failed: - [jlink] NOT_AVAILABLE_BECAUSE_TRUST_ZONE, code: Nrfjlink. Message: Batch task fw-read failed, [jlink] NOT_AVAILABLE_BECAUSE_TRUST_ZONE