Unable to program NRF9151 DK

RE: Unable to program NRF9151 DK

dejans — Tue, 24 Jun 2025 06:08:49 GMT

Hi Jon,

[quote user="Jonathon Ross"]Apologies for the run around. This appears to have been a permissions issue with my work laptop. Thanks very much for helping me dig into the issue. I think we can resolve this thread/ticket now.
[/quote]

Thank you for the update. I will close this ticket.

Best regards,
Dejan

RE: Unable to program NRF9151 DK

Jonathon Ross — Mon, 23 Jun 2025 18:10:27 GMT

Hello Dejan,

Apologies for the run around. This appears to have been a permissions issue with my work laptop. Thanks very much for helping me dig into the issue. I think we can resolve this thread/ticket now.

Thank you,
Jon

RE: Unable to program NRF9151 DK

dejans — Thu, 19 Jun 2025 12:02:59 GMT

Hi Jon,

If you have access to a different computer where J-Link is recognized, the easiest fix for this is probably to update the version of the J-Link onboard debugger and configure it to use the WinUSB driver. This can be done using the J-Link Configurator, which is installed when you install the J-Link tools. You can right-click on the debugger and click on "Update firmware" to ensure that the latest version of the onboard firmware is installed. Then, right-click on the probe again and click on "Configure". This will open a new window where the usb driver can be selected. Ensure that "WinUSB" is selected. With this configuration, it should not be necessary to install any drivers on Windows.

Best regards,
Dejan

RE: Unable to program NRF9151 DK

Jonathon Ross — Wed, 18 Jun 2025 16:13:32 GMT

Hello Dejan,

Attached is the usbtreeview report. I've resorted to using my personal PC rather than my work laptop. I think it may be an installation permissions issue based on what I'm seeing in the DPINST.LOG and this error when I try to manually install drivers from the device tree.

Thanks,
Jon

INFO: RETURN: DriverPackageInstallW (0xE0000246)
INFO: ENTER: DriverPackageInstallW
INFO: Installing INF file 'c:\program files\segger\jlink_v818\usbdriver\x64\jlinkcdc.inf' (Plug and Play).
INFO: Looking for Model Section [_Models.ntamd64]...
INFO: Installing devices with Id "USB\VID_1366&PID_1059&REV_0100&MI_00" using INF "C:\Windows\System32\DriverStore\FileRepository\jlinkcdc.inf_amd64_0eb41b334f4618ba\jlinkcdc.inf".
INFO: ENTER UpdateDriverForPlugAndPlayDevices...
ERROR: RETURN UpdateDriverForPlugAndPlayDevices. (Error code 0xE0000246: One of the installers for this device cannot perform the installation at this time.)
ERROR: Installation failed. (Error code 0xE0000246: One of the installers for this device cannot perform the installation at this time.)
ERROR: PnP Install failed. (Error code 0xE0000246: One of the installers for this device cannot perform the installation at this time.)
INFO: Attempting to rollback ...
INFO: No devices to rollback
INFO: RETURN: DriverPackageInstallW (0xE0000246)
INFO: ENTER: DriverPackageInstallW
INFO: Installing INF file 'c:\program files\segger\jlink_v818\usbdriver\x64\jlinkwinusb.inf' (Plug and Play).
INFO: Looking for Model Section [Devices.NTamd64]...
INFO: No matching devices found in INF "C:\Windows\System32\DriverStore\FileRepository\jlinkwinusb.inf_amd64_49af5181f194cb13\jlinkwinusb.inf" on the Machine.
INFO: No drivers installed. No devices found that match driver(s) contained in 'C:\Windows\System32\DriverStore\FileRepository\jlinkwinusb.inf_amd64_49af5181f194cb13\jlinkwinusb.inf'.
INFO: RETURN: DriverPackageInstallW (0xE000020B)
INFO: No matching device was found for 'c:\program files\segger\jlink_v818\usbdriver\x64\jlinkwinusb.inf'. Driver will be installed when plugged in.
INFO: Returning with code 0x80020100
INFO: 06/17/2025 13:00:29

devzone.nordicsemi.com/.../UsbTreeView_5F00_report_5F00_LUS_2D00_5CG41339JG.xml

RE: Unable to program NRF9151 DK

dejans — Wed, 18 Jun 2025 13:22:06 GMT

Hi Jon,

It seems that drivers are installed but there might be some problem related to USB. Could you try to disconnect all other USB devices connected to the system? Do you still get the error?

Can you try "winget install uwesieber.usbtreeview", run usbtreeview, select File -> Save XML report and upload your xml file?

Best regards,
Dejan

RE: Unable to program NRF9151 DK

Jonathon Ross — Tue, 17 Jun 2025 17:44:56 GMT

Hello Dejan,

Sure I can do that. It seems to be a windows driver issue, but perhaps you can tell more from these logs.

Thanks,
Jon

PS C:\Users\jonross\git\argus> .\nrfutil.exe device list --log-level trace
1051236715
Product         J-Link
Board version   PCA10171
Traits          devkit, modem, boardController, usb

Supported devices found: 1

devzone.nordicsemi.com/.../4263.nrfutil_2D00_device.log

RE: Unable to program NRF9151 DK

dejans — Tue, 17 Jun 2025 12:39:36 GMT

Hi Jon,

Can you run "nrfutil device list --log-level trace" and upload the log from <userhome>/.nrfutil/logs/nrfutil-device.log?

Best regards,
Dejan

RE: Unable to program NRF9151 DK

Jonathon Ross — Mon, 16 Jun 2025 16:44:00 GMT

Hey Dejan,

I found that guide and had already ensured legacy jlink drivers were installed. I've tried multiple rounds of uninstalling and re-installing the jlink drivers with and without that support. I do think that's the problem, though, as the device is still unknown in the device manager.

nrfutil still gives the same output as before even with the legacy drivers installed:

PS C:\Users\jonross\git\argus> .\nrfutil.exe device list
1051236715
Product         J-Link
Board version   PCA10171
Traits          usb, modem, boardController, devkit

Supported devices found: 1

PS C:\Users\jonross\git\argus> .\nrfutil.exe device erase --serial-number 1051236715
❌ Failed to erase 1051236715, No plugins support device operation
Error: One or more erase tasks failed:
 * 1051236715: No plugins support device operation (NotFound)

PS C:\Users\jonross\git\argus>

For now I've managed to just flash the program onto the development kit through the DEBUG IN header and while they virtual com ports aren't installed either, I'm hoping to modify and compile the example code to output the UART to a couple of physical pins exposed on the header.

That is how we intend to use the 9151 in our product anyway, so I'll be happy if I can get that set up and working and can just bypass this whole issue.

Thanks,
Jon

RE: Unable to program NRF9151 DK

dejans — Mon, 16 Jun 2025 11:00:35 GMT

Hi Jon,

It might be that the firmware on the on-board J-Link requires the legacy J-Link USB drivers, and you do not have these installed. There is some information about installing those USB drivers here: https://docs.nordicsemi.com/bundle/nrfutil/page/guides/installing.html#prerequisites.

Could you try to install nrfutil and the latest version of nrfutil device, and run nrfutil device list? That should detect if the drivers are missing and show some info about it, if this is the actual issue.

Best regards,
Dejan

RE: Unable to program NRF9151 DK

Jonathon Ross — Fri, 13 Jun 2025 16:33:57 GMT

Hello Dejan,

When trying to use nrfutil device erase I get the following response:

PS C:\Users\jonross\git\argus> .\nrfutil.exe device list
1051236715
Product         J-Link
Board version   PCA10171
Traits          devkit, usb, modem, boardController

Supported devices found: 1

PS C:\Users\jonross\git\argus> .\nrfutil.exe device erase --serial-number 1051236715
❌ Failed to erase 1051236715, No plugins support device operation
Error: One or more erase tasks failed:
 * 1051236715: No plugins support device operation (NotFound)

PS C:\Users\jonross\git\argus>

Unfortunately the development kit doesn't show up in the programmer application:

Which is sort of odd because the device is found with the "Quick Start" application.

Another data point is that the onboard jlink doesn't show up when I list the devices using seggers utilities. There is no output from the command.

J-Link>ShowEmuList

However if I plug in a dedicated JLINK, the output shows my device

J-Link>ShowEmuList
J-Link[0]: Connection: USB, Serial number: 600103367, ProductName: J-Link PLUS
J-Link>

This leads me to believe there is a problem with the onboard JLINK. Odd that it shows up with nrfutil,exe but not with jlink.exe, though.

Let me know what you think I can do from here to recover the device.

Thank you,
Jon

RE: Unable to program NRF9151 DK

dejans — Fri, 13 Jun 2025 09:56:34 GMT

Hi,

Have you tried to erase your device using "nrfutil device erase"?

Have you tried to update modem firmware and application firmware using Programmer application?

Best regards,
Dejan