nRF Cloud shadow "reported" does not update

RE: nRF Cloud shadow "reported" does not update

teba99 — Fri, 24 Oct 2025 09:06:50 GMT

We believe our code change fixed it, so it was a bug on our side. Closed.

Thanks,
-- Terrence

RE: nRF Cloud shadow "reported" does not update

dejans — Mon, 20 Oct 2025 15:50:11 GMT

Hi,

[quote user="teba99"]We changed the flow of our code and now it appears to work as expected.[/quote]

This is great to hear.

[quote user="teba99"]Doing more testing.[/quote]

Please provide an update after further testing.

Best regards,
Dejan

RE: nRF Cloud shadow "reported" does not update

teba99 — Fri, 17 Oct 2025 13:40:49 GMT

Looks like this was actually a race condition/timing issue in our code. We tried to send the shadow reported update too early, causing it to fail. We changed the flow of our code and now it appears to work as expected. Doing more testing.

RE: nRF Cloud shadow "reported" does not update

dejans — Thu, 16 Oct 2025 06:04:27 GMT

Hi Terrence,

[quote user="teba99"]We are now investigating why the sending fails. I'll let you know what we find.[/quote]

Please let me know the result of your investigation at your earliest convenience.

Best regards,
Dejan

RE: nRF Cloud shadow "reported" does not update

teba99 — Wed, 15 Oct 2025 16:21:19 GMT

Hi,

Thanks for the reply. We investigated this in more detail. The SW tries to send the shadow reported update to the nRF Cloud, but in some circumstances fails for reasons we don't yet understand (the connection is up). Because the SW doesn't retry to send the update, as a result the cloud never sees it -- which explains the reported section never gets updated.

We are now investigating why the sending fails. I'll let you know what we find.

Thanks,

Terrence

RE: nRF Cloud shadow "reported" does not update

dejans — Wed, 15 Oct 2025 13:46:17 GMT

Hi,

[quote user=""]The device accepts "param": "new", processes the change internally, and then returns[/quote][quote user=""]"param": "new"[/quote]

Have you checked your connection status when the device did this processing and returned new param?
How did you check that the device sent new reported "param" value and that it was received in nRF Cloud as expected?

[quote user=""]However, in the nRF Cloud reported section "param" remains "old". It seems the new "reported" section is not processed by the nRF Cloud shadow.[/quote]

Can you provide screenshot of the place in nRF Cloud which shows that new reported section has not been processed and updated?

Best regards,
Dejan