Device does not show queued FOTA update

RE: Device does not show queued FOTA update

dejans — Fri, 24 Oct 2025 09:14:52 GMT

Hi Terrence,

Thank you for the update.

Best regards,
Dejan

RE: Device does not show queued FOTA update

teba99 — Fri, 24 Oct 2025 08:31:07 GMT

Hi Dejan,

I don't think we currently have this issue on any device. But if it happens again we can invite you.

Thanks,
-- Terrence

RE: Device does not show queued FOTA update

dejans — Thu, 23 Oct 2025 13:00:31 GMT

Hi Terrence,

Would you be willing to invite my colleague to the team with the device that is experiencing the issue?
You could then provide an example of the device that is not showing the update, and which update is not being shown.

Best regards,
Dejan

RE: Device does not show queued FOTA update

teba99 — Fri, 17 Oct 2025 13:38:47 GMT

Great, thanks

RE: Device does not show queued FOTA update

dejans — Fri, 17 Oct 2025 10:40:37 GMT

Hi Terrence,

We will look into this issue further internally. I expect to get back to you during next week.

Best regards,
Dejan

RE: Device does not show queued FOTA update

teba99 — Fri, 17 Oct 2025 07:34:20 GMT

Hi Dejan,

Difficult to say. In the last few months we've done dozens of FOTA updates, usually to groups of devices ranging from several devices to maybe 70 or 80 devices. I'd say that in about 30% of the cases we observe this issue with at least one device. Initially we thought the affected devices weren't getting the FOTA at all and we restarted the FOTA. But then we realized the device were indeed getting the FOTA, it was just not being displayed. I don't think we've seen a pattern or trigger yet, but we continue to watch this.

RE: Device does not show queued FOTA update

dejans — Fri, 17 Oct 2025 05:54:04 GMT

Hi Terrence,

You mentioned previously seeing this problem occasionally? How often is "occasionally"? Is there any regularity?

How many devices did you perform FOTA on?

Have you seen this potential problem also when doing FOTA for a single device or for a smaller number of devices? Does it happen always on the same device or the same group of devices?

Best regards,
Dejan

RE: Device does not show queued FOTA update

teba99 — Thu, 16 Oct 2025 14:33:32 GMT

Hi,

Actually, I misspoke. The device *did* eventually get the update. But the update never shows in the device details, not before the FOTA and not after (even after clicking on the refresh button).

So it seems like this is an issue about the nRF Cloud UI not displaying the FOTA status in the device details. The actual FOTA functionality seems to work as expected.

Thanks,
-- Terrence

RE: Device does not show queued FOTA update

dejans — Thu, 16 Oct 2025 12:35:52 GMT

Hi,

Could it be that device finished FOTA update and that there is no more FOTA update for that specific device?

[quote user=""] But when you look at individual devices then some don't show the FOTA job as queued, and it never becomes queued. So the device does not receive the FOTA update.[/quote]

How did you verify that device had not received FOTA update?

Best regards,
Dejan