thing91x fingerprint ins no recognized

RE: thing91x fingerprint ins no recognized

dejans — Tue, 04 Nov 2025 09:46:01 GMT

Hi,

Thank you for this update.
Hopefully, there will be no issues when you get your replacement board.

Best regards,
Dejan

RE: thing91x fingerprint ins no recognized

ramy ezzat — Mon, 03 Nov 2025 16:46:25 GMT

Hi,
Used onomondo, unfortunatly i cannot retry again, for now at least. One LED is missing and contacted the supplier for return and replace

RE: thing91x fingerprint ins no recognized

dejans — Mon, 03 Nov 2025 10:52:17 GMT

Hi,

[quote user=""]

Connection failed.

The fingerprint you have provided is not recognized, and we were unable to identify the device it belongs to.

Please double check that it is correct and try again.

[/quote]

Which SIM card did you use when you got this message?
You can try to wait some longer time for activation. In addition, you could try to turn off/on your Thingy91X device.

Best regards,
Dejan

RE: thing91x fingerprint ins no recognized

ramy ezzat — Sat, 01 Nov 2025 21:14:03 GMT

More on this
when connected with nrf connect desktop, read the following

<inf> transport: Connecting to nRF Cloud CoAP with client ID: <client ID>
<inf> nrf_cloud_coap_transport: Request authorization with JWT
<err> nrf_cloud_coap_transport: Device not authenticated; reconnection required.
<inf> nrf_cloud_coap_transport: Authorization result_code: 4.01
<err> transport: nrf_cloud_coap_connect, error: -13, retrying
<inf> transport: Connecting to nRF Cloud CoAP with client ID: <client ID>
<inf> nrf_cloud_coap_transport: Request authorization with JWT
<err> nrf_cloud_coap_transport: Device not authenticated; reconnection required.
<inf> nrf_cloud_coap_transport: Authorization result_code: 4.01
<err> transport: nrf_cloud_coap_connect, error: -13, retrying

thing91x fingerprint ins no recognized

RE: thing91x fingerprint ins no recognized

RE: thing91x fingerprint ins no recognized

Hi,Used onomondo, unfortunatly i cannot retry again, for now at least. One LED is missing and contacted the supplier for return and replace

RE: thing91x fingerprint ins no recognized

Connection failed.

RE: thing91x fingerprint ins no recognized

Hi,
Used onomondo, unfortunatly i cannot retry again, for now at least. One LED is missing and contacted the supplier for return and replace