Matter device become offline in multi-fabric when multiple devices are provisioned

RE: Matter device become offline in multi-fabric when multiple devices are provisioned

Jayant Tang — Fri, 27 Mar 2026 03:15:29 GMT

Hi,

This issue gets fixed after the customer updates all the HomePods and Google Nest.

RE: Matter device become offline in multi-fabric when multiple devices are provisioned

Marte Myrvold — Tue, 03 Feb 2026 10:21:45 GMT

Hi,

Thank you for clarifying.

It seems the problem is that connection issues prevent the subscription request from completing, leaving the filter permanently allocated and eventually exhausting the pool.

I have reported this internally to the Matter team to have them verify and see if there is a workaround or a way to fix this. I will let you know as soon as I hear back from them.

Best regards,
Marte

RE: Matter device become offline in multi-fabric when multiple devices are provisioned

Jayant Tang — Mon, 02 Feb 2026 03:49:44 GMT

By "this issue" I mean the DataVersionFilter pool full error.

Please help to check the `InteractionModelEngine::ReleaseDataVersionFilterList` function. In which condition this function will not be called

RE: Matter device become offline in multi-fabric when multiple devices are provisioned

Marte Myrvold — Fri, 30 Jan 2026 12:06:36 GMT

Hi Jayant,

[quote user="Jayant Tang"]Now the customer confirms that this issue also happens when the distance between the device and HomePod mini is too far, even if there is only Apple fabric (iOS 26.2), no Google.[/quote]

Just to verify, by "this issue" do you mean the DataVersionFilter pool full error, or is this also related to devices becoming unstable/offline?

Best regards,
Marte

RE: Matter device become offline in multi-fabric when multiple devices are provisioned

Jayant Tang — Thu, 29 Jan 2026 08:15:05 GMT

Hi Marte Myrvold and Susheel Nuguru

Sorry for late response, we were reproducing this issue for a long time.

Unfortunately, those configs don't help. Increasing the memory size is not enough.

Now the customer confirms that this issue also happens when the distance between the device and HomePod mini is too far, even if there is only Apple fabric (iOS 26.2), no Google.

We added some logs in Matter SDK and we found some new details.

For the function `InteractionModelEngine::ReleaseDataVersionFilterList`, it was always called during normal activities.

But sometimes the device will not release the DataVersionFilter, and this function will never be called:

Normal interactive:

issue situation:

It keeps allocate DataVersionFilter until it fails.

Best regards,

Jayant

RE: Matter device become offline in multi-fabric when multiple devices are provisioned

Marte Myrvold — Fri, 16 Jan 2026 10:33:24 GMT

Hi Jayant,

Susheel is out of the office, so I have been assigned to the ticket.

It seems like the customer is running out of memory, since "DataVersionFilter pool full, ignore this filter" is printed when you get CHIP_ERROR_NO_MEMORY. It could be because of insufficient heap or too small packet buffer pool.

They can enable Matter memory profiling to see actual heap/stack usage and where they are running out:

CONFIG_CHIP_MEMORY_PROFILING=y

If the failure happens because of insufficient heap, they can increase the heap with:

CONFIG_CHIP_MALLOC_SYS_HEAP_SIZE=

If the issue is due to the packet buffer pool, they can increase this with:

CONFIG_CHIP_SYSTEM_PACKETBUFFER_POOL_SIZE=

If the customer has not already done so, I would also recommend going through the Memory footprint optimization guide to optimize their application.

Best regards,
Marte

RE: Matter device become offline in multi-fabric when multiple devices are provisioned

Jayant Tang — Wed, 14 Jan 2026 06:21:30 GMT

Hello Susheel.

After testing, those configs don't help.

Larry has told me that Apple doesn't have good support for SSED. So I helped the customer change to SED.

Now they met issues like:
devzone.nordicsemi.com/.../ReceivedTofile_2D00_COM38_2D00_2026_5F00_1_5F00_8_5F00_11_2D00_11_2D00_47.DAT

Meanwhile, Larry has built an environment that has 3 fabric and several DKs configured as SED. It was running the whole weekend, and no errors happens.

So I think there may be something wrong in customer's code. I will compare customer's code with the NCS v2.9.2 samples and see what is different.

RE: Matter device become offline in multi-fabric when multiple devices are provisioned

Susheel Nuguru — Wed, 07 Jan 2026 16:43:17 GMT

Thanks Jayant for that additional info. Please write back here on the results of increasing those configs.

RE: Matter device become offline in multi-fabric when multiple devices are provisioned

Jayant Tang — Tue, 06 Jan 2026 07:23:23 GMT

Hi Susheel,

I can clarify that now:

Environment:
- 1 iPad(AppleHome APP + GoogleHome APP)

- 1 Apple HomePod

- 1 Google Nest

- 5 Matter Window Covering

Test method:

Add some apple home automation tasks in Apple Home APP. Running whole night. In the morning we will see some devices are offline.

[quote userid="6207" url="~/f/nordic-q-a/126316/matter-device-become-offline-in-multi-fabric-when-multiple-devices-are-provisioned/557909"]Can you try to increase CHIP_IM_MAX_NUM_SUBSCRIPTIONS by increasing CHIP_CONFIG_MAX_FABRICS in CHIPProjectConfig.h and see if that helps?[/quote]

We will try that later

RE: Matter device become offline in multi-fabric when multiple devices are provisioned

Susheel Nuguru — Mon, 05 Jan 2026 11:34:57 GMT

Hi Jayant,

I am unable to clarify and associate Fabric 1 to Google or Apple. Can you clarify what this fabric is associated to?
In case it is Google, can you verify of there are multiple Google controllers (hub and phone) active? If so they can created repeated sessions.

Can you try to increase CHIP_IM_MAX_NUM_SUBSCRIPTIONS by increasing CHIP_CONFIG_MAX_FABRICS in CHIPProjectConfig.h and see if that helps?

RE: Matter device become offline in multi-fabric when multiple devices are provisioned

Jayant Tang — Mon, 05 Jan 2026 03:27:47 GMT

Hello Maria,

[quote userid="116814" url="~/f/nordic-q-a/126316/matter-device-become-offline-in-multi-fabric-when-multiple-devices-are-provisioned/557743"]Do you know if the instability also happens when only the Google Home ecosystem is running? [/quote]

We didn't test that way. But when there is only Apple Home ecosystem, the device is stable.

Is there any progress of this issue?

Best regards,
Jayant

RE: Matter device become offline in multi-fabric when multiple devices are provisioned

Maria Gilje — Tue, 30 Dec 2025 14:32:34 GMT

Hi Jayant,

I have started to look into this, but I did not get very far today unfortunately.

Do you know if the instability also happens when only the Google Home ecosystem is running?

Also, I found a slightly old post internally where some issues with persistent subscriptions were mentioned for Apple ecosystems. It could be relevant since the customer is using NCS v2.9.2 (the internal post was from summer 2024, so not an exact match, but close to v2.9.2).

Apologies for the short reply. I will return to this on Friday!

Best regards,

Maria