Can't add a device to nRF Cloud

RE: Can't add a device to nRF Cloud

Pascal Hdz — Fri, 27 Mar 2026 09:23:20 GMT

Hello Dayane,

Do you need further assistance with this ticket or could we close it?

Regards,

Pascal.

RE: Can't add a device to nRF Cloud

Pascal Hdz — Wed, 18 Feb 2026 12:54:11 GMT

Hello,

Could you use nRF Cloud Utils as the documentation specify:

https://docs.nordicsemi.com/bundle/nrf-cloud/page/GettingStarted.html#local-onboarding

Regards,

Pascal.

RE: Can't add a device to nRF Cloud

Natasha_C — Tue, 17 Feb 2026 18:14:44 GMT

Hi Dayane,

My apologies for the delayed response.

We’re currently looking into the reported issue and will follow up with you as soon as we have an update.

Thank you very much for your patience!

RE: Can't add a device to nRF Cloud

Dayane — Fri, 13 Feb 2026 07:01:19 GMT

Hello again,

Could someone please help me regarding this ticket ?

Best regards,

Dayane

RE: Can't add a device to nRF Cloud

Dayane — Tue, 10 Feb 2026 11:34:26 GMT

Here some additionnal log I have from my Thingy:91:
[00:05:08.613,006] <err> nrf_cloud_integration: Failed to associate the device within: 300 seconds
[00:05:08.613,098] <inf> app_event_manager: CLOUD_EVT_ERROR
[00:05:08.613,739] <inf> app_event_manager: UTIL_EVT_SHUTDOWN_REQUEST
[00:05:08.614,318] <inf> app_event_manager: UI_EVT_SHUTDOWN_READY
[00:05:08.614,379] <wrn> modules_common: Module "ui" shutdown registered
[00:05:08.614,501] <inf> app_event_manager: LOCATION_MODULE_EVT_SHUTDOWN_READY
[00:05:08.614,624] <wrn> modules_common: Module "location" shutdown registered
[00:05:08.615,356] <inf> app_event_manager: APP_EVT_SHUTDOWN_READY
[00:05:08.615,417] <wrn> modules_common: Module "app" shutdown registered
[00:05:08.616,058] <inf> app_event_manager: CLOUD_EVT_SHUTDOWN_READY
[00:05:08.616,241] <wrn> modules_common: Module "cloud" shutdown registered
[00:05:08.616,943] <inf> app_event_manager: DATA_EVT_SHUTDOWN_READY
[00:05:08.617,004] <wrn> modules_common: Module "data" shutdown registered
[00:05:08.617,980] <inf> app_event_manager: SENSOR_EVT_SHUTDOWN_READY
[00:05:08.618,041] <wrn> modules_common: Module "sensor" shutdown registered
%CESQ: 49,2,18,2
[00:05:08.729,583] <inf> app_event_manager: CLOUD_EVT_DISCONNECTED
+CGEV: ME PDN DEACT 0
+CSCON: 1
[00:05:08.763,671] <inf> app_event_manager: MODEM_EVT_LTE_DISCONNECTED
+CEREG: 0
[00:05:08.863,861] <inf> app_event_manager: MODEM_EVT_LTE_CELL_UPDATE
+CGEV: ME DETACH
%CESQ: 51,2,13,1
%CESQ: 255,0,255,0
+CSCON: 0
[00:05:10.205,780] <inf> app_event_manager: MODEM_EVT_SHUTDOWN_READY
[00:05:10.205,902] <wrn> modules_common: Module "modem" shutdown registered

RE: Can't add a device to nRF Cloud

Dayane — Tue, 10 Feb 2026 11:11:50 GMT

Thanks for the quick response.

Redirect URL / steps followed
I went to Devices in the nRF Cloud UI and clicked Add device. Instead of opening the add‑device form, I’m redirected to the documentation page:
docs.nordicsemi.com/.../GettingStarted.html
This happens consistently in my account.

API onboarding
Yes, I followed the API “Onboard Devices” documentation.

POST api.nrfcloud.com/.../devices
Tried Content-Type: application/json → received 415 Unsupported media type
Tried Content-Type: text/csv with CSV imei,pin + one line IMEI,PIN → received {"code":40000,"message":"Invalid CSV format."}

If you have a current, working CSV example for this endpoint, I can try it immediately.

Logs
Here is what Asset Tracker v2 is sending:

[00:00:11.674,224] <inf> app_event_manager: SENSOR_EVT_MOVEM
ENT_ACTIVITY_DETECTED
%CESQ: 55,2,22,3
%CESQ: 55,2,17,2
%CESQ: 55,2,22,3
+CSCON: 0
%CESQ: 54,2,15,2
%CESQ: 46,2,18,2
[00:00:24.283,416] <inf> app_event_manager: CLOUD_EVT_DATA_S
END_QOS
%CESQ: 53,2,20,2
+CSCON: 1
+CSCON: 0
%CESQ: 44,2,13,1
[00:00:40.283,538] <inf> app_event_manager: CLOUD_EVT_DATA_S
END_QOS
%CESQ: 54,2,19,2
+CSCON: 1
%CESQ: 55,2,24,3
%CESQ: 55,2,19,2
+CSCON: 0
%CESQ: 42,2,17,2
%CESQ: 43,2,11,1
%CESQ: 54,2,12,1
+CSCON: 1

Could you confirm which log window you need (from boot until the failure, or full log until cloud connect attempt)?

I am a full beginner in nRF Cloud and nRF kits.

Thanks again for your help.

Best regards,

Dayane MAHATHY

RE: Can't add a device to nRF Cloud

Øyvind — Tue, 10 Feb 2026 09:15:09 GMT

Hello,

[quote user=""]Redirect URL: https://docs.nordicsemi.com/bundle/nrf-cloud/page/GettingStarted.html#adding-a-device-to-your-account[/quote]

What steps did you follow here? Could you please provide more information on what you

[quote user=""]Adding via API fails:[/quote]

Did you follow information from the API Onboard Devices?

[quote user=""]I can provide:[/quote]

Please provide application logs from the Asset Tracker v2 application.

Kind regards,
Øyvind

RE: Can't add a device to nRF Cloud

Øyvind — Tue, 10 Feb 2026 08:30:13 GMT

Hello, I will need to discuss with our nRF Cloud team. There seems to be a change in how to register a device.

Kind regards,
Øyvind