Not able to sync device data with the cloud.

RE: Not able to sync device data with the cloud.

Øyvind — Thu, 09 Apr 2026 07:58:31 GMT

[quote user="VinayKotadamakki"]Is NTN Standards required for the SIM to match the requirement specifications?[/quote]

No, sorry, the NTN (non terrestrial network) can be ignored in your case. This it not supported with the supplied modem fw in your device.

[quote user="VinayKotadamakki"]Here in India Airtel supports LTE-M and NB-IOT as I have gone through their website[/quote]

I recommend reaching out to Airtel to confirm that LTE-M and NB-IoT is activated on your SIM and that there is coverage in your area.

Kind regards,
Øyvind

RE: Not able to sync device data with the cloud.

VinayKotadamakki — Thu, 09 Apr 2026 06:04:43 GMT

Hi Oyvind,

Understood your point.

Here in India Airtel supports LTE-M and NB-IOT as I have gone through their website, I have found this.

And 2 points which you mentioned also supported by Airtel

3GPP LTE release 14 Cat-M1 compliant
3GPP LTE release 14 Cat-NB1 and Cat-NB2 compliant

But does not support

3GPP LTE release 17 IoT NTN compliant

But as you mentioned Jio Supports all 3 points which you mentioned above. Is NTN Standards required for the SIM to match the requirement specifications?

RE: Not able to sync device data with the cloud.

Øyvind — Wed, 08 Apr 2026 13:39:17 GMT

Hello, as far as I can see the SIM is not allowed on the network. Please contact Airtel

Kind regards,
Øyvind

RE: Not able to sync device data with the cloud.

VinayKotadamakki — Wed, 08 Apr 2026 12:53:08 GMT

Hi Oyvind,
Sharing log files with this response, where we have connected Airtel Sim to Thingy 91x and captured logs.

As per the logs I observed LTE connection was established but Cloud Sync was not completed. I have waited more than 30 minutes. But not able to get any update. Kindly let me know where the problem is.

Thanks and regards,

Vinaydevzone.nordicsemi.com/.../trace_2D00_2026_2D00_04_2D00_08T12_2D00_25_2D00_15.118Z.mtrace

RE: Not able to sync device data with the cloud.

Øyvind — Wed, 08 Apr 2026 12:39:46 GMT

Hi Vinay,

[quote user="VinayKotadamakki"]If Onomondo network is not available, is it okay to use Indian Sim's Like Airtel[/quote]

As long as the SIMs support LTE-M and/or NB-IoT, this is very important. Standard LTE is not supported.

3GPP LTE release 14 Cat-M1 compliant
3GPP LTE release 14 Cat-NB1 and Cat-NB2 compliant
3GPP LTE release 17 IoT NTN compliant

From what I've been informed only Jio is available in India. Please confirm with your local network providers.

Kind regards,
Øyvind

RE: Not able to sync device data with the cloud.

VinayKotadamakki — Wed, 08 Apr 2026 11:02:47 GMT

Hi Oyvind,

If Onomondo network is not available, is it okay to use Indian Sim's Like Airtel, will it be supported for the coverage. Because it has good LTE coverage if you connect it to any mobile devices.

Thanks and regards,

Vinay

RE: Not able to sync device data with the cloud.

Øyvind — Tue, 07 Apr 2026 09:35:04 GMT

Hello, and thanks for sharing.

There does not seem to be any network available. Please confirm coverage with Onomondo SIM at you location.

Kind regards,
Øyvind

RE: Not able to sync device data with the cloud.

VinayKotadamakki — Tue, 07 Apr 2026 07:03:55 GMT

Hi Oyvind,

Sharing the log file with this reply.
devzone.nordicsemi.com/.../trace_2D00_2026_2D00_04_2D00_07T06_2D00_57_2D00_30.499Z.mtrace

RE: Not able to sync device data with the cloud.

Øyvind — Wed, 18 Mar 2026 13:51:46 GMT

Hello Vinay,

How long did you leave the device running? We know that it in some cases it can take up to 30 minutes before correctly connected to the network. That said, where are you testing? Does the provided SIM have coverage in the area you are testing?

[quote user="VinayKotadamakki"]I am tracing the status using cellular Monitor tool provided in nRF Connect desktop application[/quote]

Have you captured modem traces? Can you please share with us from the Cellular Monitor?

You can find the file under RAW trace name on the left hand side.

[quote user="VinayKotadamakki"]Will you please let me know how I can capture the terminal logs in the following scenarios.[/quote]

Application logs should be visible in the serial terminal, which you can open from the Cellular Monitor.

Kind regards,
Øyvind

RE: Not able to sync device data with the cloud.

VinayKotadamakki — Wed, 18 Mar 2026 08:17:18 GMT

Hello EverlastingVeal,

I am tracing the status using cellular Monitor tool provided in nRF Connect desktop application. Will you please let me know how I can capture the terminal logs in the following scenarios.

Thanks and regards,

Vinay

RE: Not able to sync device data with the cloud.

EverlastingVeal — Wed, 18 Mar 2026 00:01:42 GMT

Hey Vinay, Can you share some logs on your terminal, cloud or preferably both?