nRF52832 BLE HID Mouse Win 10 Driver Error

RE: nRF52832 BLE HID Mouse Win 10 Driver Error

Mark — Mon, 26 Jun 2017 17:06:04 GMT

Unfortunately something is still up as still getting the Win 10 Driver Error (just could not see it on the Win 10 Ver 1703 PC) and still not booting into the application after a hardware reset.

RE: nRF52832 BLE HID Mouse Win 10 Driver Error

Mark — Mon, 26 Jun 2017 15:14:51 GMT

FYI, somebody on github for the Library came to the rescue (see issue #164). Just had to change the default offset for the bond store so it got put before the bootloader. With that change, the Win 10 PC stays connected. The mouse part does not work yet but at least making progress.

RE: nRF52832 BLE HID Mouse Win 10 Driver Error

Mark — Mon, 26 Jun 2017 14:13:50 GMT

Makes sense. When I try to compile the ble_app_hids_mouse example again, will use the softdevice supported by the SDK. There is definitely something up with the Arduino Library as it does overwrite some part of the bootloader. Would like to get that up if possible as it is a little more concise but if not will switch to the SDK example.

RE: nRF52832 BLE HID Mouse Win 10 Driver Error

Hung Bui — Mon, 26 Jun 2017 11:14:55 GMT

@Mark: The precompiled hex include the softdevice. You should use the comes with the SDK (which is version 4.0.2) if you use the example in the SDK.

I don't think because of Softdevice 2.0 that the bonding was not successful maybe something else was wrong with the Adruino library.

I would suggest to switch to our SDK for your development.

RE: nRF52832 BLE HID Mouse Win 10 Driver Error

Mark — Fri, 23 Jun 2017 18:48:02 GMT

I downloaded nRF5_SDK_13.0.0_04a0bfd and flashed the binary ble_app_hids_mouse_pca10040_s132.hex to the breakout board. It pairs with the Win 10 PC now. The sniffer trace is attached. I opened a couple "issues" on the Library github site but so far not much response. Oh and now the public name "Nordic Mouse" shows up on the sniffer whereas the field was just blank, "", with the BLEPeripheral Library stuff. Now I guess I have to see if I can compile the ble_hids_mouse example and get it to run as well. Before when I tried to run the example I was using the Ver 2.0.0 softdevice given by Spardfun for the board, the Read_Me for this SDK says it supports V4.0.2, could that have been why it did not run before?

RE: nRF52832 BLE HID Mouse Win 10 Driver Error

Hung Bui — Fri, 23 Jun 2017 14:18:19 GMT

OK,I understand now. Could you update the result of the test with our mouse example in the SDK ?

Note that if you have the 32kHz crystal, I believe you can simply flash the precompiled hex.

RE: nRF52832 BLE HID Mouse Win 10 Driver Error

Mark — Fri, 23 Jun 2017 13:35:03 GMT

No, unfortunately not related to the Windows update. Device still attempts to pair but drops after a few seconds. Before the update at least Windows gave a "Driver Error" message, now nothing, just drops the connection. Further according to MS you cannot undo this update. See: support.microsoft.com/

RE: nRF52832 BLE HID Mouse Win 10 Driver Error

Hung Bui — Fri, 23 Jun 2017 11:40:51 GMT

My question was if you revert the update 1703, the device was back to work ? It seems like an issue with the Windows 10 update ?

RE: nRF52832 BLE HID Mouse Win 10 Driver Error

Mark — Thu, 22 Jun 2017 20:37:39 GMT

Sorry, didn't see your final question. If you mean does Windows 10 pair now after the update to Ver. 1703, no, now it give no indication anything is wrong and just drops the connection after a few seconds.

RE: nRF52832 BLE HID Mouse Win 10 Driver Error

Mark — Thu, 22 Jun 2017 20:30:14 GMT

There is a function from the Arduino Library that the example HID_test.ino calls, bleHID.clearBondStoreData(); to clear bond store data but it overwrites something in either the Softdevice or the bootloader as the board never boots into the application again and everything must be reloaded. The board does have a 32KHz xtal. I will work on getting the err_code.

RE: nRF52832 BLE HID Mouse Win 10 Driver Error

Hung Bui — Thu, 22 Jun 2017 14:28:24 GMT

You may need to erase all bonding. I'm not familiar with the Arduino library. But if you want to test bonding you can try the ble_app_gls example.

Back to the issue, I assume that now it's fixed on Windows 10 ?

RE: nRF52832 BLE HID Mouse Win 10 Driver Error

Mark — Thu, 22 Jun 2017 14:15:13 GMT

Going to Settings -> Bluetooth -> Available Devices -> HID (the local name of the breakout board), the phone gives an error: "Unable to pair. Couldn't pair with HID because of an incorrect PIN or passkey." Not sure what to make of that since it does Connect with nRF Connect and indicates "Connected - Not Bonded".

RE: nRF52832 BLE HID Mouse Win 10 Driver Error

Hung Bui — Thu, 22 Jun 2017 13:50:39 GMT

No, you shouldn't comment them out. You should check for the return code err_code. If the breakout board doesn't have 32kHz crystal, you need to choose the 32kHz RC instead.

To use the mouse as a mouse on Android you need to bond to the device using Bluetooth Setting. You can go to Setting -> Bluetooth -> Scan and click on the device in the list . It will bond automatically.

RE: nRF52832 BLE HID Mouse Win 10 Driver Error

Mark — Thu, 22 Jun 2017 13:38:49 GMT

Hi Hung, Yes the sniffer appears to be working. Sorry I don't know as much about Bluetooth as I should, could you elaborate on "try testing using Bluetooth setting to bond to the device" please? And I have tried to get ble_app_hids_mouse working using Keil and can compile with no errors but it doesn't seem to get past the APP_ERROR_CHECK(err_code); functions. I can try just commenting them out.

RE: nRF52832 BLE HID Mouse Win 10 Driver Error

Hung Bui — Thu, 22 Jun 2017 07:38:21 GMT

Hi Mark,

The connection is tracked. Looks good, no mouse acitivity though. You can try testing using Bluetooth setting to bond to the device, this way the device can act as a mouse and we can see the activity.

Also to test the issue with Windows 10 update 1073, can you try to use our Nordic's mouse example in the SDK ? There is a precompiled hex also, if you don't want to compile.

RE: nRF52832 BLE HID Mouse Win 10 Driver Error

Mark — Wed, 21 Jun 2017 16:47:07 GMT

Hi Hung,

I am able to connect the same device to an Android phone running RF Connect. I have attached the sniffer trace.

RE: nRF52832 BLE HID Mouse Win 10 Driver Error

Mark — Wed, 21 Jun 2017 16:36:38 GMT

Hi Jing,

Thank you for your suggestion. Device Manager thinks the Device is working properly. A word of warning, don't let Windows 10 auto-update to Version 1703, after doing that I no longer got the "Driver Error" but the device is still connects for a few seconds then drops but this time with no indication there is a problem. In addition, according to Microsoft, this update cannot be undone.

RE: nRF52832 BLE HID Mouse Win 10 Driver Error

Hung Bui — Wed, 21 Jun 2017 14:56:53 GMT

@Mark: Still there is nothing there, a connect request got sniffed but no data about connection. Could you try to have another device advertising at the same time, just to check if the sniffer is following the device or not (you should not see the advertising from other device when you select one device)

RE: nRF52832 BLE HID Mouse Win 10 Driver Error

jing — Wed, 21 Jun 2017 02:08:27 GMT

Hi Mark,

Have you tried checking the Device status of your failing device from the Windows Device Manager? It may give some clue on what went wrong.

jing

RE: nRF52832 BLE HID Mouse Win 10 Driver Error

Mark — Tue, 20 Jun 2017 16:35:30 GMT

Hi Hung,

I replaced the JLink firware with V5.10n, followed the procedure in the link, ran JLinkConfige.exe and confirmed both the host firmware and emulator firmware are 2016 Feb 12. Then used the sniffer and wireshark to capture another pairing attempt, test_ble_mouse_1.pcapng attached.

RE: nRF52832 BLE HID Mouse Win 10 Driver Error

Hung Bui — Tue, 20 Jun 2017 12:22:38 GMT

Hi Mark,

It's not following the connection, I can see a connect request but can't see what happened in the connection. You may need to downgrade the Jlink Firmware on the Segger chip to v5.10 n as described here.

RE: nRF52832 BLE HID Mouse Win 10 Driver Error

Mark — Mon, 19 Jun 2017 17:36:06 GMT

I loaded Wireshark V1.10.14 and it is working better but still no public or local name shows up. I was able to capture a *.pcapng file while attempting to pair with the PC. Trying to figure out how to attach it.

RE: nRF52832 BLE HID Mouse Win 10 Driver Error

Mark — Mon, 19 Jun 2017 16:20:57 GMT

Hi Hung, I don't see a .pcapng file but also not sure the sniffer/wireshark is running properly. I installed Wireshark Ver 2.2.7, should I back off to V1.10? Using the PCA10031 dongle.

The ble_app_hids_mouse seems to get stuck in the APP_ERROR_CHECK(err_code); function as it does not get past it. The schematic for the board shows the 32KHz xtal in place.

It would be helpful if I could get the sniffer up and running, just not sure why it does not even see the local name.

Thank you for your reply, be happy to do whatever you suggest.

Mark

RE: nRF52832 BLE HID Mouse Win 10 Driver Error

Hung Bui — Mon, 19 Jun 2017 15:37:21 GMT

Hi Mark,

Could you post the sniffer trace .pcapng file ? Make sure you use Wireshark v1.10

What kind of error you have when you test with ble_app_hids_mouse example ? I don't think the example would require many dependencies on hardware board except for the 32kHz crystal.