ANCS problem

RE: ANCS problem

Hung Bui — Mon, 24 Jul 2017 12:28:40 GMT

Hi Ben Lau,

We tested again with an iPhone 7 , iOSv10.3.2 and couldn't reproduce the issue. Could you please capture a sniffer trace ? The trace should capture the bonding process, notification enabling, and then you turn off and on the phone.

Also please try to test with unmodified ble_app_ans_c example and provide the log.

RE: ANCS problem

Chris — Sat, 22 Jul 2017 12:17:49 GMT

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RE: ANCS problem

Ben Lau — Sat, 22 Jul 2017 12:14:47 GMT

We are now trying to use S132_nrf52_v3.0.0 as well. Please see if there is anything that we can do in order to solve this issue

RE: ANCS problem

Ben Lau — Sat, 22 Jul 2017 11:30:55 GMT

We use nFF5_SDK 12.2.0f012efa. We have now tested with 5S and works. However, it does not work with 6S and 7S??? If there any problem?

I reviewed a lot of same cases from your site and they are very old issues. I guess this is something has been settled?
Please advise how to handle this case?

RE: ANCS problem

Hung Bui — Wed, 19 Jul 2017 12:26:36 GMT

I understand. Still you haven't include information about your softdevice, your SDK version you base your firmware on.

Please try to test using our ble_app_ans_c and let me now the result.

RE: ANCS problem

Ben Lau — Wed, 19 Jul 2017 12:15:52 GMT

Sorry. What I mean is that I developed a smart watch can receive notification from IPhone. Our watch use the ANCS system to get the notification from Iphone, Ipad. Every is working normal. However, when turn off the Iphone, our watch cannot receive notification from Iphone. We have to turn off the bluetooth from IPhone and ON. Then our watch is normal and can receive notification again.

RE: ANCS problem

Hung Bui — Wed, 19 Jul 2017 11:17:35 GMT

Tested on my iPad, didn't have that issue. Please share more information on SDK version, iOS version, iPhone version. Please check if the ANCS device advertise after you turn off and on the iPhone.