How to update thingy52 Firmware?

RE: How to update thingy52 Firmware?

jimm58 — Wed, 13 Sep 2017 20:58:30 GMT

With nRF and the .zip on my phone, and the thiny connected, if I tap the DFU icon, I get a quick "Uploading" followed by 'DFU Service Not Found" Same if I turn it on with the button pressed.

RE: How to update thingy52 Firmware?

Roshan Rajaratnam — Wed, 13 Sep 2017 12:13:00 GMT

@jimm58 Could you try to use nRF Connect to flash the thingy? You can download the firmware package from here www.nordicsemi.com/.../61954. Like I mentioned before you can try to put it in to boot loader mode and try doing DFU. Make sure to copy the downloaded DFU package to your phone and try using nRF Connect. Please let us know if this works so that we can find the root cause.

RE: How to update thingy52 Firmware?

jimm58 — Wed, 13 Sep 2017 12:07:54 GMT

It doesn't update from any device I've tried, doesn't show any indication it is updating, and I can get it to crash by tapping the blue icon more than once. Tried turning it off and holding the button when I turned it back on. Same thing. Nothing happens when i tap the blue icon. Could it be the device I have is bad?

RE: How to update thingy52 Firmware?

Roshan Rajaratnam — Wed, 13 Sep 2017 11:51:07 GMT

Hi @Jimm58 does it crash automatically after starting DFU? When the DFU process starts you should be able to see the Thingy:52 starting to blink in yellow and the grayed out status icons/texts will start to change its colors. One other thing you could do is to turn off the thingy and turn it on with the button on top of thingy pressed. This will put the thingy in to boot loader mode and you should be able to go back to the DFU screen and press the DFU button. The app will scan for the Thingy in DFU mode and you should be able to connect and start the DFU process from there on wards

RE: How to update thingy52 Firmware?

Joakim Jakobsen — Wed, 13 Sep 2017 11:15:52 GMT

Did you manage to perform the Firmware update on any of the other Android devices, or do you have the same problem?
The reason that you can't see the temperature might be becuase it is no turned on. Try to press the Action button in the Thingy app -> Environment and see if the temperature box is "checked". See description here.

RE: How to update thingy52 Firmware?

jimm58 — Mon, 11 Sep 2017 13:23:41 GMT

Samsung Galaxy Tab 8. I've tried on a few other Android devices too (Samsung phones). I get info from the Thingy with the app, but I never see temperature, but do see pressure, c02, compass data, etc. Not sure if that's related to this or not

RE: How to update thingy52 Firmware?

Joakim Jakobsen — Mon, 11 Sep 2017 13:16:17 GMT

I see! I will see if I can find out why that is happening. Could you tell me what tablet you are using?

RE: How to update thingy52 Firmware?

jimm58 — Mon, 11 Sep 2017 12:34:17 GMT

I'm using the android app from Google play store (the newest), and when I tap the blue icon, nothing happens. The items listed under status stay grayed out. I'm using a tablet with Android 6.0.1. After a few minutes the thing app may crash.

RE: How to update thingy52 Firmware?

Joakim Jakobsen — Mon, 11 Sep 2017 12:12:25 GMT

Hi jimm58!

Take a look at this page from the Thingy:52 User guide.

Updating firmware on a Thingy that is already connected

This scenario is a default use case. During the DFU update, you can pause and resume the DFU update from the point when it was stopped.
1. Connect to Thingy.
2. Navigate to the Firmware Update menu.
3. Tap the blue DFU icon in the bottom right corner of the screen to
start the DFU process.
The status of the DFU is highlighted on the tick marks at the bottom of the screen and the progress bar is updated with the average DFU speed.

If you still experience any problems, let me know!

Edit 19.09.17

Turned out that the Thingy that had problems updating the Firmware, was flashed with a custom ANT Firmware. This prevented the DFU service to successfully update the Thingy using the Thingy App or the nRF Connect mobile apps.

The solution was to to a wired firmware update, using either a Nordic nRF 52 DK or a programmer. Using a DK and nRFgo Studio the Thingy can be erased and flashed with the pre-compiled hex file with FW v1.1.0. The hex file can be downloaded under the downloads tab on the Thingy product page.

Best regards,
Joakim.