nRF52832 DK board not visible in nRFgo Studio

RE: nRF52832 DK board not visible in nRFgo Studio

Bjørn Kvaale — Thu, 12 Apr 2018 07:45:50 GMT

Will hopefully work better on windows 10 with a fresh install. Good idea. Are you by any chance using a docking station if you have a laptop? Another customer had an issue with an HP laptop & docking station, which led to a similar issue. As soon as he undocked the laptop, he could see the dev kits again & could program using nrfjprog.What kind of a PC are you using?

You might want to update your usb drivers & bios? Might help, but it's probably a better idea to upgrade to Windows 10 & do a fresh install. That tends to help.

One easy tip: have you tried restarting your computer yet?

RE: nRF52832 DK board not visible in nRFgo Studio

mtheiber — Wed, 11 Apr 2018 16:42:30 GMT

Yes I am currently on Windows 7. I have also tried multiple usb ports and see the same thing. I will be upgrading to windows 10 soon with a fresh install so hopefully that solves this issue.

If you can think of anything else that might help let me know.

Thanks

RE: nRF52832 DK board not visible in nRFgo Studio

Bjørn Kvaale — Thu, 05 Apr 2018 10:17:54 GMT

Are you using Windows 7? Have you tried multiple usb ports on your computer? Seems very weird that it works on another computer, but not on your computer. Seems like there might be an issue with one of your usb ports maybe...

RE: nRF52832 DK board not visible in nRFgo Studio

mtheiber — Wed, 04 Apr 2018 22:25:50 GMT

Thanks for the fast response.

After updating the OB-JLink-IF as described I still see the same behavior as originally described. I am also seeing this across other Nordic products (the nRF51 Dongle also has this issue where BULK interface is unable to install on my PC)

I have also verified that the development board (and dongle) works on another computer.

Thanks

RE: nRF52832 DK board not visible in nRFgo Studio

Bjørn Kvaale — Wed, 04 Apr 2018 10:56:01 GMT

Could you try holding in the IF/RESET button on the DK, turn the device off & then turn it on again. Then, the DK should appear in Bootloader mode in File Explorer. Then, you can download the latest version of the OB-JLink-IF file. You can then drag and drop the file to the bootloader folder, which will reset the J-Link interface MCU. After a restart of the DK, the DK should work normally.