nRF9160 failing with nrf_cloud_connect failed: 60 for asset_tracker

RE: nRF9160 failing with nrf_cloud_connect failed: 60 for asset_tracker

Øyvind — Wed, 24 Apr 2019 09:07:10 GMT

Really glad to hear that this solved the issue!

Have a great day!

-Øyvind

RE: nRF9160 failing with nrf_cloud_connect failed: 60 for asset_tracker

Andrew Lentvorski — Tue, 23 Apr 2019 20:10:12 GMT

Hi, Øyvind,

I can confirm that the firmware we received from Nordic makes connecting much more reliable across the Irvine-San Diego region. I have run the asset tracker sample code and had it work.

Thanks to everybody who worked on this.

RE: nRF9160 failing with nrf_cloud_connect failed: 60 for asset_tracker

Øyvind — Tue, 23 Apr 2019 07:44:32 GMT

rkguy, that's good news!

Andrew Lentvorski, what is the status on your side?

RE: nRF9160 failing with nrf_cloud_connect failed: 60 for asset_tracker

rkguy — Sat, 20 Apr 2019 12:29:33 GMT

the latest modem firmware release 0.6.8-131 alpha seems to solve the issue

RE: nRF9160 failing with nrf_cloud_connect failed: 60 for asset_tracker

Øyvind — Tue, 09 Apr 2019 06:17:02 GMT

Hello rkguy, can you please submit a new support case here.

Thanks!

Kind regards,
Øyvind

RE: nRF9160 failing with nrf_cloud_connect failed: 60 for asset_tracker

rkguy — Tue, 09 Apr 2019 05:17:35 GMT

I might be in this boat too. Strangely, I have two boards. One works fine to connect right away but then the whole board resets (tangential issue), so I setup my other board and this one simply will not connect. I mean it did once when I used the at client sample but the asset tracker does not....and the signal was terrible ... 255,255,38 . So am I in the same boat?
One difference between the boards is that the one that connects better has the GPS antenna broken off. It was like that from the very first day and I never thought much of it. I would guess it should not have an impact but it's weird that one connects and the other doesn't. hmm.

RE: nRF9160 failing with nrf_cloud_connect failed: 60 for asset_tracker

Øyvind — Fri, 22 Mar 2019 09:37:05 GMT

Yes, please do! Have a great weekend too!

RE: nRF9160 failing with nrf_cloud_connect failed: 60 for asset_tracker

Andrew Lentvorski — Fri, 22 Mar 2019 08:39:03 GMT

Thanks for the update Oeyvind. I'll poke you again about Wednesday or Thursday of next week then.

Have a good weekend.

RE: nRF9160 failing with nrf_cloud_connect failed: 60 for asset_tracker

Øyvind — Fri, 22 Mar 2019 08:23:01 GMT

Hi Andrew,

The nRF9160 has connection issues with some networks in the US. We have found the root cause and are working on a solution, and hope to have a fix as soon as possible. Sorry for the inconvenience.

I will keep you updated, but it may take some days.

Kind regards,
Øyvind

RE: nRF9160 failing with nrf_cloud_connect failed: 60 for asset_tracker

Andrew Lentvorski — Fri, 22 Mar 2019 01:08:59 GMT

Any new status on this?

RE: nRF9160 failing with nrf_cloud_connect failed: 60 for asset_tracker

Øyvind — Wed, 20 Mar 2019 07:54:44 GMT

Great! Sent you a PM.

-Øyvind

RE: nRF9160 failing with nrf_cloud_connect failed: 60 for asset_tracker

Andrew Lentvorski — Tue, 19 Mar 2019 20:54:44 GMT

I updated that setting. Thanks.

RE: nRF9160 failing with nrf_cloud_connect failed: 60 for asset_tracker

Øyvind — Tue, 19 Mar 2019 13:29:26 GMT

[quote user="oys"]I'll send you a PM with the contact details for your local RSM who can assist with the NB-IoT modem FW.
[/quote]

I was not able to send a PM, can you please verify that your settings allow this?

Thanks!
-Øyvind

RE: nRF9160 failing with nrf_cloud_connect failed: 60 for asset_tracker

Øyvind — Tue, 19 Mar 2019 13:25:23 GMT

No news yet, I'm afraid. They are working on the matter I can assure you. Since you are not alone with this type of error, it has a high priority.

I'll send you a PM with the contact details for your local RSM who can assist with the NB-IoT modem FW.

Kind regards,
Oeyvind

RE: nRF9160 failing with nrf_cloud_connect failed: 60 for asset_tracker

Andrew Lentvorski — Tue, 19 Mar 2019 08:43:20 GMT

Øyvind, any new news?

Also, I might as well get the NB-IoT stuff running as well if the LTE-M boards are going to continue causing problems. Who do I talk to to get NB-IoT firmware and application software?

Thanks.

RE: nRF9160 failing with nrf_cloud_connect failed: 60 for asset_tracker

Andrew Lentvorski — Mon, 18 Mar 2019 23:49:04 GMT

Thanks, Øyvind. Please keep me posted as this is holding up an evaluation for a project.

RE: nRF9160 failing with nrf_cloud_connect failed: 60 for asset_tracker

Øyvind — Mon, 18 Mar 2019 12:46:13 GMT

Thanks for the log file! Still have not heard anything back from our internal team. Will poke them to see if we can advance.

-Oeyvind

RE: nRF9160 failing with nrf_cloud_connect failed: 60 for asset_tracker

Andrew Lentvorski — Sat, 16 Mar 2019 01:45:32 GMT

Log from a tower in a slightly different geography:

devzone.nordicsemi.com/.../nrf9160_2D00_004.log

RE: nRF9160 failing with nrf_cloud_connect failed: 60 for asset_tracker

Andrew Lentvorski — Fri, 15 Mar 2019 23:40:30 GMT

Here is the larger log. Looks like the board hung.

devzone.nordicsemi.com/.../nrf9160_2D00_003.log

RE: nRF9160 failing with nrf_cloud_connect failed: 60 for asset_tracker

Øyvind — Fri, 15 Mar 2019 13:55:41 GMT

Thank you!

It does not solve the issue. We are trying to find the solution and will get back to you ASAP.

-Oeyvind

RE: nRF9160 failing with nrf_cloud_connect failed: 60 for asset_tracker

Andrew Lentvorski — Fri, 15 Mar 2019 13:18:59 GMT

Okay, I tried that and here is the initial log. I'll let this run for a while and then upload a larger log later.

devzone.nordicsemi.com/.../nrf9160_2D00_002.log

RE: nRF9160 failing with nrf_cloud_connect failed: 60 for asset_tracker

Øyvind — Fri, 15 Mar 2019 12:50:56 GMT

Looking at the log we can see that you connect and disconnect several times, but we do not know why at this moment.

Can you please try to program this file, devzone.nordicsemi.com/.../uicr_5F00_tcxo.hex. This sets the configuration of the 32 MHz temperature compensated crystal oscillator (TCXO).

nrfjprog --program uicr_txco.hex --sectorerase -f nrf91 -r --verify

After it is done, please reset the board and try the AT_Client one more time.

Kind regards,
Oeyvind

RE: nRF9160 failing with nrf_cloud_connect failed: 60 for asset_tracker

Øyvind — Fri, 15 Mar 2019 10:56:28 GMT

[quote][/quote]

Good grief. This website is horrifically slow. Uploading screenshots is beyond painful. Hopefully this will upload before the website goes offline again.

Yes, we are painfully aware of this 🙊 Though it is something we currently working with and hope to improve ASAP.

[quote user="buzmeg"] Here is my log from having installed the asset_tracker hex. You will note that the code never gets to a point where I can send anything an AT command.[/quote]

The asset_tracker does not support AT Commands and therefore will not give anything other than "Error: 'AT+CFUN?' timed out". It is a little misleading that it says "Type AT Command here".

I will discuss the output from the AT_client with my colleagues and get back to ASAP.

Thanks!

Kind regards,
Oeyvind

RE: nRF9160 failing with nrf_cloud_connect failed: 60 for asset_tracker

Andrew Lentvorski — Fri, 15 Mar 2019 10:09:46 GMT

Okay, and one last upload. Here is my log from having installed the asset_tracker hex. You will note that the code never gets to a point where I can send anything an AT command.

devzone.nordicsemi.com/.../nrf9160_2D00_asset_5F00_tracker.log

RE: nRF9160 failing with nrf_cloud_connect failed: 60 for asset_tracker

Andrew Lentvorski — Fri, 15 Mar 2019 09:52:30 GMT

Good grief. This website is horrifically slow. Uploading screenshots is beyond painful. Hopefully this will upload before the website goes offline again.