Trying to add a Thingy:91 to nrfcloud and I get "device already associated with tenant".

RE: Trying to add a Thingy:91 to nrfcloud and I get "device already associated with tenant".

Heidi — Fri, 11 Oct 2019 13:27:06 GMT

Hi, that sounds like a problem with the certificates on your device. Could you run through this tutorial and let me know how it goes?

Best regards,

Heidi

RE: Trying to add a Thingy:91 to nrfcloud and I get "device already associated with tenant".

unixbigot — Thu, 10 Oct 2019 21:07:18 GMT

Hi Heidi, thanks for the suggestion, the API delete endpoint seems to have done something; now I get a different error.

The API delete worked, but now I can't re-add the device.

I have two iBasis sims that were both previously activated and working, but now one is marked inactive (and just times out if I try to activate) and the other is marked 'not associated', but was previously associated.

Device add now gives me 'nrf-[myimei] is not a valid id' , which I think means the SIM is not connecting?

RE: Trying to add a Thingy:91 to nrfcloud and I get "device already associated with tenant".

Heidi — Wed, 09 Oct 2019 11:21:02 GMT

Hi! It seems that deleting the device through the nRF Cloud UI didn't work.

Please take a look at this tutorial. The Delete device section explains how you can use the nRF Cloud API to delete a device. Try doing this and then re-adding your Thingy:91.

Let me know if it's still not working.

Best regards,

Heidi