NRF Toolbox doesn't detect devices

RE: NRF Toolbox doesn't detect devices

daleye — Fri, 01 Nov 2019 12:04:12 GMT

This did it, what is interesting, is I tried uninstalling and reinstalling the apps multiple times. I suspect the bug is more related to the automatic permissions request dialog that pops up. While this setting seems to be accepted and shows the proper state in the permissions settings, a disable and then enable solved the problem.

Full steps:

Download nrf Toolbox

Launch toolbox

Attempt an example app, for instance HTS

You will be prompted to provide location services to the app, approve

Go to settings->location services permissions->nrf toolbox

disable access

THEN

allow access

close the nrf Toolbox

relaunch

Go back to HTS

Click connect... all should be happy.

RE: NRF Toolbox doesn't detect devices

Amanda Hsieh — Fri, 01 Nov 2019 08:17:08 GMT

Hi,

There is an issue on Android 10, where users have to manually go into app settings and disable and enable location permissions for it to work. You might have to do it a couple of times to get the apps working. This was an issue that popped right after users upgraded their devices to Android 10.

What we believe is that the Android 10 upgrade did not restore the permissions granted to the apps properly. We faced the same issue and the above fix is what we had to do.

-Amanda H.

RE: NRF Toolbox doesn't detect devices

daleye — Thu, 31 Oct 2019 19:29:59 GMT

Still waiting.. nrf Blinky doesn't work either, looking at the play store people have complained about this since last year. Android 10 issue? nRF connect works and can toggle the LED..

RE: NRF Toolbox doesn't detect devices

daleye — Thu, 31 Oct 2019 12:03:38 GMT

Not sure how I would get a log from the connect app. Or if that's relevant. the nRF Connect works, but Toolbox and even Blink apps never see any devices when they scan.

RE: NRF Toolbox doesn't detect devices

daleye — Thu, 31 Oct 2019 12:02:31 GMT

Android version 4.22.3

nrf52840dk rev 1.1.1

RE: NRF Toolbox doesn't detect devices

Amanda Hsieh — Thu, 31 Oct 2019 12:00:00 GMT

Hi,

What is the version of nRF connect and nRF52840DK you are using?

Could you provide the nRF connect log?

-Amanda H