RE: Error Connecting Thingy91 to Cloud

Heidi — Mon, 25 Nov 2019 12:45:16 GMT

Hi!

It looks like your device has not connected to nRF Cloud, which it has to do before you are able to add the device. Depending on which version of the Thingy:91 you have, the meaning of the color of the LED will vary but most likely the color will turn orange when you are connected.

Edit: it will turn from blue to green when you are connected to nRF Cloud.

I recommend just letting the device sit, turned on, for up to an hour and see if it connects to the network.

If this doesn't work, double-check that your SIM card has support for LTE-M. If you want to connect to NB-IoT you have to flash the NB-IoT .hex file found on the Nordic webpage here under "Firmware for the Thingy:91". And check that there is support for either LTE-M or NB_IoT where you are located.

If you still can't connect, please open LTE Link Monitor in nRF Connect while trying to connect. Then, after it fails, provide me with the log file by pressing this button.

Best regards,

Heidi