nrfConnect: old versions: broken nonsense?

RE: nrfConnect: old versions: broken nonsense?

Einar Thorsrud — Thu, 02 Jan 2020 10:17:44 GMT

Hi,

I suspect the problem may be in the drier, which checks the serial number. Can you try reinstalling the app, making sure to accept also installing the updated driver?

RE: nrfConnect: old versions: broken nonsense?

NordicHector — Mon, 23 Dec 2019 23:05:07 GMT

I tried with two new Dongles and in each case, nRF connect offered to update bootloader and firmware. I said ok,and that went ok (light went from red to green). But then the error when I try to connect after updating. From the log it looks like nRF connect is talking just fine with the dongle, but I'm guessing it doesn't like the serial number. Any clues about what to try next? Thanks.

RE: nrfConnect: old versions: broken nonsense?

NordicHector — Mon, 23 Dec 2019 22:59:24 GMT

Hello, I'm seeing the same issue, here's my log:

2019-12-23T22:55:24.996Z INFO Application data folder: C:\Users\Hurroz\AppData\Roaming\nrfconnect\pc-nrfconnect-ble
2019-12-23T22:55:25.061Z DEBUG App pc-nrfconnect-ble v2.3.2 official
2019-12-23T22:55:25.061Z DEBUG App path: C:\Users\Hurroz\.nrfconnect-apps\node_modules\pc-nrfconnect-ble
2019-12-23T22:55:25.061Z DEBUG nRFConnect 3.3.0 is supported by the app (^3.2.0)
2019-12-23T22:55:25.061Z DEBUG nRFConnect path: C:\Users\Hurroz\AppData\Local\Programs\nrfconnect\resources\app.asar
2019-12-23T22:55:25.061Z DEBUG HomeDir: C:\Users\Hurroz
2019-12-23T22:55:25.061Z DEBUG TmpDir: C:\Users\Hurroz\AppData\Local\Temp
2019-12-23T22:55:25.074Z VERBOSE Could not fetch serial number for serial port at COM3
2019-12-23T22:55:31.617Z INFO Validating connectivity firmware for device with serial number D6A93A9941E9...
2019-12-23T22:55:31.626Z INFO Connectivity firmware is valid.
2019-12-23T22:55:31.626Z ERROR Unsupported device with serial number 'D6A93A9941E9' and traits ["serialport"]

RE: nrfConnect: old versions: broken nonsense?

Einar Thorsrud — Thu, 19 Dec 2019 11:34:34 GMT

Hi,

Regarding the bug, I have not seen that before my self. Can you post the system report (click on the menu in the upper left corner in an nRF Connect app to get it)? Any additional information would be useful.

Regarding downgrading nRF Connect apps, that is currently not supported, but I have raised the issue internally.

RE: nrfConnect: old versions: broken nonsense?

ox00 — Thu, 19 Dec 2019 03:33:15 GMT

Hi ,

Use this link https://www.nordicsemi.com/Software-and-tools/Development-Tools/nRF-Connect-for-desktop/Download#infotabs to download the older version.