There was an error submitting your user information. This SIM cannot be activated

RE: There was an error submitting your user information. This SIM cannot be activated

AndreiZi — Mon, 20 Jan 2020 15:41:13 GMT

I succeed to activate the SIM with my devzone log.

Thank you

RE: There was an error submitting your user information. This SIM cannot be activated

AndreiZi — Mon, 20 Jan 2020 14:37:59 GMT

That is exactly what I do. I stopped the first attempt in the middle because of taking too long. Than I tried to activate it as a SI and it failed. Now once again I am trying to activate as LTE.I get (still working...) message for a minutes. The numbers are 893108931810428117 and 15314121

RE: There was an error submitting your user information. This SIM cannot be activated

Håkon Alseth — Mon, 20 Jan 2020 14:26:44 GMT

Hi,

I just tested with a new iBasis SIM card, and it seems to work here.

What are you inputting? The first two lines should be inputted, ie: without the 3rd line (Kxyz).

The puk code is 8 digits long.

Kind regards,

Håkon

RE: There was an error submitting your user information. This SIM cannot be activated

AndreiZi — Mon, 20 Jan 2020 14:07:52 GMT

Still get the same error: There was an error submitting your user information. This SIM cannot be activated.

RE: There was an error submitting your user information. This SIM cannot be activated

AndreiZi — Mon, 20 Jan 2020 14:00:24 GMT

Still working. Is it normally that long time (more than 5 minutes)?

RE: There was an error submitting your user information. This SIM cannot be activated

AndreiZi — Mon, 20 Jan 2020 13:48:31 GMT

I am already trying it via my phones hotspot. It taking some time with still working message.

Andrei

RE: There was an error submitting your user information. This SIM cannot be activated

Håkon Alseth — Mon, 20 Jan 2020 13:42:01 GMT

Hi,

Did you try to register the SIM card from behind a corporate firewall? Could you try to activate the SIM from home (or via your phone) ?

Kind regards,

Håkon