Failed to add Thingy91 to nrf cloudhttps://devzone.nordicsemi.com/f/nordic-q-a/57560/failed-to-add-thingy91-to-nrf-cloudHi, Recently we have bought Thingy91 PCA20035 devices and tried to add to nrf cloud account but we end up with issues. We followed the standard procedure to add the device by updating the modem firmwar e and certiifcate s but still no luck. Pleaseen-USTelligent Community 13Mon, 10 Feb 2020 12:27:55 GMTRE: Failed to add Thingy91 to nrf cloudhttps://devzone.nordicsemi.com/thread/233506?ContentTypeID=1Mon, 10 Feb 2020 12:27:55 GMT137ad170-7792-4731-bb38-c0d22fbe4515:eb4dc35e-63de-4e2a-a845-dbacabfd7d00Didrik Rokhaug<p>Hi.</p> <p>What ID did you enter when getting new certificates, and trying to add the device?</p> <p>&quot;nrf-&lt;IMEI&gt;&quot; or &quot;&lt;IMEI&gt;&quot;?</p> <p>And did you use the same form both when getting new certificates and adding the device?</p> <p>If you open the certificates file you got from nRF Cloud, it should have a &quot;clientId&quot;&nbsp; field, is that ID on the &quot;nrf-&lt;IMEI&gt;&quot; form?</p> <p>Best regards,</p> <p>Didrik</p><div style="clear:both;"></div>