Failure to activate SIM

RE: Failure to activate SIM

crasspm — Thu, 09 Apr 2020 22:10:32 GMT

I tried this again yesterday and everything worked out fine. I might have entered the codes wrong? Anyway, all good, thanks!

RE: Failure to activate SIM

iBasis Tech Support — Tue, 07 Apr 2020 16:36:06 GMT

Hi,

I also ran a check from our side and everything seems fine with the card. I will try to send you the PUK code in a message, just in case you have the wrong one.

Kind regards,

Iuliana

RE: Failure to activate SIM

Didrik Rokhaug — Mon, 06 Apr 2020 12:00:36 GMT

Hi.

If the SIM card has been activated once, there is no need to "activate" it again.

The SIM card is not tied to an nRF Cloud account or any hardware.

So everything should work as normal, except that you can no longer see how much data you have left on the SIM card.

That said, you should be able to add a SIM card to multiple accounts. Are you certain that you entered the ICCID and PUK correctly?

Best regards,

Didrik