Can't read Thingy:52 in nrf cloud

RE: Can't read Thingy:52 in nrf cloud

Simonr — Thu, 07 May 2020 04:58:33 GMT

Hi again Pedro

We've confirmed this issue internally and it seems to be an issue with the backend. I will update you when a fix is ready.

Best regards,

Simon

RE: Can't read Thingy:52 in nrf cloud

Simonr — Mon, 04 May 2020 07:40:55 GMT

Hi Pedro

My colleague looked into this, and you're absolutely correct, there seems to be a problem with the gateway app, as only RSSI is available from the iPhone application. I have reported this to the application team and we will look into this as soon as possible. It might take some time until we have a solution/workaround for you though I'm afraid. Thank you for sharing your discovery with us!

Best regards,

Simon

RE: Can't read Thingy:52 in nrf cloud

Pedotech — Thu, 30 Apr 2020 19:14:48 GMT

Hi Simon

I am in Portugal and never had any trouble connecting my iPhone to the net!

Actually your friend's image is just like the one I get. no data from weather station 3D etc.

Can you test the readings from the weather station ?

Kind regards

Pedro

RE: Can't read Thingy:52 in nrf cloud

Simonr — Tue, 28 Apr 2020 07:22:13 GMT

Hi Pedro

I got a colleague with an iPhone to test this, and he was able to get a stable connection with functioning logs.

Where in the world are you located? This seems very much like an issue with the connection between your phone and nRFCloud.

Best regards,

Simon

RE: Can't read Thingy:52 in nrf cloud

Pedotech — Sun, 26 Apr 2020 16:33:15 GMT

Hi Simonr

Thanks for your reply.

I went over the whole thing again and I get connections bu can't ever read data from thingy

Here's the log

I also include a screen shot

{
"_isEspruinoDevice": false,
"_tags": [],
"gateway": {
"_isEspruinoDevice": null,
"_tags": [],
"state": {
"desired": {
"stage": "prod",
"desiredConnections": [
{
"address": {
"address": "55D3F217-9E7B-2F02-0FC2-082271AB6E7E",
"type": "randomStatic"
},
"id": "55D3F217-9E7B-2F02-0FC2-082271AB6E7E",
"connectOptions": {
"security": {
"initiate": true
}
}
}
]
},
"reported": {
"connected": true,
"sessionIdentifier": "b92e3314-ec9b-4bcf-b285-c8c3ffce4aa1",
"genericInfo": {
"versions": {
"library": "unknown",
"gateway": "2.1.0"
},
"platform": {
"name": "cordova",
"version": ""
}
},
"stage": "prod",
"statusConnections": {
"55D3F217-9E7B-2F02-0FC2-082271AB6E7E": {
"id": "55D3F217-9E7B-2F02-0FC2-082271AB6E7E",
"status": {
"connected": true,
"connecting": false
}
}
},
"desiredConnections": [
{
"address": {
"address": "55D3F217-9E7B-2F02-0FC2-082271AB6E7E",
"type": "randomStatic"
},
"id": "55D3F217-9E7B-2F02-0FC2-082271AB6E7E",
"connectOptions": {
"security": {
"initiate": true
}
}
}
],
"name": ""
},
"version": 47,
"metadata": {
"desired": {
"stage": {
"timestamp": 1587676579
},
"desiredConnections": [
{
"address": {
"address": {
"timestamp": 1587677982
},
"type": {
"timestamp": 1587677982
}
},
"id": {
"timestamp": 1587677982
},
"connectOptions": {
"security": {
"initiate": {
"timestamp": 1587677982
}
}
}
}
]
},
"reported": {
"connected": {
"timestamp": 1587742326
},
"sessionIdentifier": {
"timestamp": 1587742326
},
"genericInfo": {
"versions": {
"library": {
"timestamp": 1587742327
},
"gateway": {
"timestamp": 1587742327
}
},
"platform": {
"name": {
"timestamp": 1587742327
},
"version": {
"timestamp": 1587742327
}
}
},
"stage": {
"timestamp": 1587742327
},
"statusConnections": {
"55D3F217-9E7B-2F02-0FC2-082271AB6E7E": {
"id": {
"timestamp": 1587742386
},
"status": {
"connected": {
"timestamp": 1587742386
},
"connecting": {
"timestamp": 1587742386
}
}
}
},
"desiredConnections": [
{
"address": {
"address": {
"timestamp": 1587677983
},
"type": {
"timestamp": 1587677983
}
},
"id": {
"timestamp": 1587677983
},
"connectOptions": {
"security": {
"initiate": {
"timestamp": 1587677983
}
}
}
}
],
"name": {
"timestamp": 1587677983
}
}
}
},
"$meta": {
"createdAt": "2020-04-23T21:16:22.271Z",
"version": "1.47",
"updatedAt": "2020-04-23T21:39:42.810Z"
},
"_connected": true,
"genericInfo": {
"versions": {
"library": "unknown",
"gateway": "2.1.0"
},
"platform": {
"name": "cordova",
"version": ""
}
},
"topics": {
"c2a": "prod/e3d9f4b3-b3d4-47f1-993b-f34ad491b227/gateways/4fd75875-042e-4132-bfb9-c0670ccf27c3/c2a",
"c2g": "prod/e3d9f4b3-b3d4-47f1-993b-f34ad491b227/gateways/4fd75875-042e-4132-bfb9-c0670ccf27c3/c2g"
},
"tenantId": "e3d9f4b3-b3d4-47f1-993b-f34ad491b227",
"_id": "4fd75875-042e-4132-bfb9-c0670ccf27c3",
"_name": "4fd75875-042e-4132-bfb9-c0670ccf27c3",
"_type": 0,
"beacons": [],
"devices": [
{
"_isEspruinoDevice": null,
"_tags": [],
"state": {
"FE59": {
"characteristics": {
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"path": "FE59/8EC90003F3154F609FB8838830DAEA50",
"descriptors": {
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"uuid": "2902",
"value": [
0
]
}
},
"uuid": "8EC90003F3154F609FB8838830DAEA50",
"value": [],
"properties": {
"indicate": true,
"write": true
}
}
},
"uuid": "FE59"
},
"EF6804009B3549339B1052FFA9740042": {
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}
},
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"value": [],
"properties": {
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},
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},
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},
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"8EC90003F3154F609FB8838830DAEA50": {
"uuid": "8EC90003F3154F609FB8838830DAEA50",
"path": "FE59/8EC90003F3154F609FB8838830DAEA50",
"value": [],
"properties": {
"write": true,
"indicate": true
},
"descriptors": {
"2902": {
"uuid": "2902",
"value": [
0
],
"path": "FE59/8EC90003F3154F609FB8838830DAEA50/2902"
}
}
}
}
}
}
}

RE: Can't read Thingy:52 in nrf cloud

Simonr — Fri, 24 Apr 2020 12:30:16 GMT

Hi Pedro

How is your connection to the network from the phone and computer? I just tested this myself and did not have any problem getting an update every 2 seconds or so from the Thingy to nRFCloud as you can see from the log below. Note that I didn't have an iPhone available and used a Nokia 8.1.

2020-4-24 14:22:25	device characteristic value changed
2020-4-24 14:22:27	device characteristic value changed
2020-4-24 14:22:29	device characteristic value changed
2020-4-24 14:22:31	device characteristic value changed
2020-4-24 14:22:33	device characteristic value changed
2020-4-24 14:22:35	device characteristic value changed
2020-4-24 14:22:37	device characteristic value changed
2020-4-24 14:22:39	device characteristic value changed
2020-4-24 14:22:41	device characteristic value changed
2020-4-24 14:22:43	device characteristic value changed
2020-4-24 14:22:45	device characteristic value changed
2020-4-24 14:22:47	device characteristic value changed
2020-4-24 14:22:49	device characteristic value changed
2020-4-24 14:22:51	device characteristic value changed
2020-4-24 14:22:53	device characteristic value changed
2020-4-24 14:22:55	device characteristic value changed
2020-4-24 14:22:57	device characteristic value changed
2020-4-24 14:22:59	device characteristic value changed
2020-4-24 14:23:02	device characteristic value changed
2020-4-24 14:23:03	device characteristic value changed
2020-4-24 14:23:05	device characteristic value changed
2020-4-24 14:23:07	device characteristic value changed
2020-4-24 14:23:09	device characteristic value changed
2020-4-24 14:23:11	device characteristic value changed
2020-4-24 14:23:13	device characteristic value changed
2020-4-24 14:23:16	device characteristic value changed
2020-4-24 14:23:18	device characteristic value changed
2020-4-24 14:23:19	device characteristic value changed
2020-4-24 14:23:21	device characteristic value changed
2020-4-24 14:23:23	device characteristic value changed
2020-4-24 14:23:25	device characteristic value changed
2020-4-24 14:23:27	device characteristic value changed
2020-4-24 14:23:30	device characteristic value changed
2020-4-24 14:23:31	device characteristic value changed
2020-4-24 14:23:34	device characteristic value changed
2020-4-24 14:23:35	device characteristic value changed
2020-4-24 14:23:37	device characteristic value changed

Can you provide the log file from nRFCloud as well? I suspect this is just a bad connection to the cloud from either the phone or computer, as you're saying the connection from the Thingy to the phone does not have any problems.

Best regards,

Simon