Updating the nRF9160 DK

RE: Updating the nRF9160 DK

Øyvind — Wed, 10 Jun 2020 11:41:52 GMT

I'm sorry, this is still the output from the nRF52840. You will need to check "Auto device/port filter", as mentioned here, and then "Select device".

This will automatically select the correct COM port for you to give the correct output.

RE: Updating the nRF9160 DK

jseidel — Sat, 06 Jun 2020 10:14:22 GMT

Then this should be the output log file:

devzone.nordicsemi.com/.../2020_2D00_06_2D00_06T10_5F00_09_5F00_14.384Z_2D00_log.txt

But isn't it the same as I provided you before ?

And yes I've flashed the .hex file for the at commands.

RE: Updating the nRF9160 DK

Øyvind — Fri, 05 Jun 2020 17:19:52 GMT

I'm sorry if I was unclear, your settings should look exactly like the image I provided.

Also, I see from the image you provided that you are running AT host sample, is this correct?

You'll find the output log file here:

RE: Updating the nRF9160 DK

jseidel — Fri, 05 Jun 2020 12:15:28 GMT

Alright I have checked the 'Auto device' box, but still have several ports to choose.

Where can I find the LTE Link Monitor output you need?

What else can I do?

Thanks and regards.

RE: Updating the nRF9160 DK

Øyvind — Tue, 02 Jun 2020 08:53:00 GMT

Thank you! Unfortunately, this is the board controller output. At least we have confirmed that it works as intended. Please try with another port, or check the "Auto device/port filter"

This should give the following view in the "select device" menu:

RE: Updating the nRF9160 DK

jseidel — Sat, 30 May 2020 19:44:16 GMT

Alright. Here is the output of the LTE Link Monitor when I run it:

devzone.nordicsemi.com/.../2020_2D00_05_2D00_30T19_5F00_42_5F00_21.851Z_2D00_log.txt

Best regards,

jseidel

RE: Updating the nRF9160 DK

Øyvind — Fri, 29 May 2020 11:38:55 GMT

Ok, there might be an issue with the steps in the guide and how this is handled in nRF Cloud.

It will still be good to get the output from the LTE Link Monitor, as it also will show if you are able to connect to the network as intended.

I will forward it to our nRF Cloud team.

Kind regards,
Øyvind

RE: Updating the nRF9160 DK

jseidel — Wed, 27 May 2020 13:06:01 GMT

Yes I've programmed the asset tracker again. But I can't connect it to the cloud.

That was the main reason I was updating the firmware and certificates, because I wasn't able to connect the board to the network (led3 is blinking but 4 still not).

I am using the sim card of a local provider which is working (I have tested it in a different device).

The error didn't occurred in the LTE Link monitor, it was in the nRF Cloud Account.

Best regards,

jseidel

RE: Updating the nRF9160 DK

Øyvind — Wed, 27 May 2020 08:32:48 GMT

[quote user="jseidel"]"There was an error: No device found with id nrf-352656100028722."[/quote]

Remember to program the asset tracker application again, and then register the device in nRF Cloud.

Can you provide the output from LTE Link Monitor when failing?

Thanks!

Kind regards,
Øyvind

RE: Updating the nRF9160 DK

jseidel — Wed, 27 May 2020 07:11:28 GMT

Alright I flashed all the .hex files again and now the certificate update worked.

The next step would be the reset of the device. When I try to reset it to make the new certificates work I get the error:

"There was an error: No device found with id nrf-352656100028722."

Which makes sense because I wasn't able to connect my device to the cloud in general. That's why I tried to follow the guidance of this article (https://devzone.nordicsemi.com/nordic/cellular-iot-guides/b/getting-started-cellular/posts/nrf-cloud-certificate-update).

But now I am a little stuck what to do next to get a network connection of my nRF9160 DK.

Do you have any advice?

Best regards,
jseidel

RE: Updating the nRF9160 DK

Øyvind — Tue, 26 May 2020 11:53:40 GMT

I'm sorry, I'm not able to replicate these errors here. Can you please explain the steps that you used to get these

From LTE Link Monitor, check Automatic requests again, connect your board and click the reset button on your board, after that can you please issue the following commands:

AT+CFUN?

//make sure that AT+CFUN? prints several lines.

AT%CMNG=1

Then provide the log again.

In the previous log you sent it looks like you may not have updated with correct .hex file or it failed:

***** Booting Zephyr OS v1.13.99-ncs1-5025-g745326266d9c *****

While mine using the same .hex file prints:

***** Booting Zephyr OS build v2.0.99-ncs1 *****

Kind regards,
Øyvind

RE: Updating the nRF9160 DK

jseidel — Tue, 26 May 2020 06:58:08 GMT

I've made sure to remove the SIM card and set the state correctly to AT+CFUN=4, that worked.

The output have I attached.

devzone.nordicsemi.com/.../2020_2D00_05_2D00_26T06_5F00_42_5F00_01.259Z_2D00_log.txt

Best regards,

jseidel

RE: Updating the nRF9160 DK

Øyvind — Tue, 26 May 2020 06:35:09 GMT

Very happy to hear that it fixed the issue with recognizing the device 🙂

[quote user="jseidel"]When I was trying to update the certificates in the LTE Link Monitor, I got the following errors:[/quote]

That's strange. Did you remember to do step two in the guide:
Remove the SIM card and ensure the modem is in offline state (AT+CFUN=4) before updating certificates. Uncheck Automatic requests and use AT+CFUN? to read the state.

If that did not help, can you please provide the output from the LTE Link Monitor? Click on the open log file, save it to your computer, and submit here.

Thanks!

Kind regards,
Øyvind

RE: Updating the nRF9160 DK

jseidel — Mon, 25 May 2020 21:28:08 GMT

ok got some good news!
after I've downloaded the nRF command Line tools software the nrfConnect programmer recognized the JLINK device and the LTE Link Monitor as well.

I was able to update the firmware, add the ability to write the nrf9160dk_at_client_2020-04-29_bc7ade8b.hex .
And the AT commands are working.
When I was trying to update the certificates in the LTE Link Monitor, I got the following errors:

Do you have any help there?

RE: Updating the nRF9160 DK

Øyvind — Mon, 25 May 2020 13:43:16 GMT

Thanks for sharing an image.

[quote user="jseidel"]-bash: nrfjprog: command not found[/quote]

What operating system are you running? Can you please try to download and install nRF Command Line Tools, this could maybe help with the issue.

RE: Updating the nRF9160 DK

jseidel — Mon, 25 May 2020 12:28:23 GMT

[quote userid="77062" url="~/f/nordic-q-a/61573/updating-the-nrf9160-dk/251468"]Do you have anything connected to your board? Or have you removed any jumpers from i.e. nRF Current Measurement? Can you provide an image of your board? [/quote]

No I haven't changed anything on the board.

[quote userid="77062" url="~/f/nordic-q-a/61573/updating-the-nrf9160-dk/251468"] Have you tried to program the device using nrfjprog? In Command Prompt (or similar) please navigate to the folder where nrf9160dk_at_client_2020-04-29_bc7ade8b.hex is located. Then do the following:[/quote]

When I try this, I get the terminal response:

-bash: nrfjprog: command not found

RE: Updating the nRF9160 DK

Øyvind — Mon, 25 May 2020 11:57:37 GMT

[quote user="jseidel"]Error while probing devices: Error occured when get serial numbers. Errorcode: CouldNotCallFunction (0x9) Lowlevel error: INVALID_OPERATION (fffffffe)[/quote]

Do you have anything connected to your board? Or have you removed any jumpers from i.e. nRF Current Measurement? Can you provide an image of your board?

[quote user="jseidel"]It is the nRF9160 Development Kit. [/quote]

Have you tried to program the device using nrfjprog? In Command Prompt (or similar) please navigate to the folder where nrf9160dk_at_client_2020-04-29_bc7ade8b.hex is located. Then do the following:

nrfjprog -e

nrfjprog -f nrf91 --program nrf9160dk_at_client_2020-04-29_bc7ade8b.hex --verify -r

RE: Updating the nRF9160 DK

jseidel — Fri, 22 May 2020 13:11:02 GMT

[quote userid="77062" url="~/f/nordic-q-a/61573/updating-the-nrf9160-dk/251260"] Did you remove the SIM card and uncheck "Automatic requests" in the LTE Link Monitor? Did you get any errors?! [/quote]

I've done that and didn't got any errors.
In the LTE Link Monitor I get two kind of errors, but independent of those changes:

- Error while probing devices: Error occured when get serial numbers. Errorcode: CouldNotCallFunction (0x9) Lowlevel error: INVALID_OPERATION (fffffffe)

-> after starting the software

and

- Error: timed out after every at command I try.

[quote userid="77062" url="~/f/nordic-q-a/61573/updating-the-nrf9160-dk/251260"]Did you get any errors while programming this?[/quote]

No I can easily add it in with drag & drop.

In the programming software I get the error 'Unsupported device. The detected device could not be recognized as neither JLink device nor Nordic USB device.'

That's why I can update the firmware of the device and so not the certificates in the lte link monitor.

[quote userid="77062" url="~/f/nordic-q-a/61573/updating-the-nrf9160-dk/251260"]You mention nRF9160 device, what device is this exactly?[/quote]

It is the nRF9160 Development Kit.

This one: https://www.nordicsemi.com/Software-and-tools/Development-Kits/nRF9160-DK

Greetings,
jseidel

RE: Updating the nRF9160 DK

Øyvind — Fri, 22 May 2020 12:36:22 GMT

[quote user=""]I followed the guidance of a manual of this site (https://devzone.nordicsemi.com/nordic/cellular-iot-guides/b/getting-started-cellular/posts/nrf-cloud-certificate-update).[/quote]

Did you remove the SIM card and uncheck "Automatic requests" in the LTE Link Monitor? Did you get any errors?!

[quote user="jseidel"]I have now programmed the nrf9160dk_at_client_2020-04-29_bc7ade8b.hex.[/quote]

Did you get any errors while programming this?

You mention nRF9160 device, what device is this exactly?

Kind regards,
Øyvind

RE: Updating the nRF9160 DK

jseidel — Wed, 20 May 2020 12:41:36 GMT

Hello Øyvind,

with I can't get an network connection I mean that only led3 is blinking when I insert a SIM card and not led4.
I have tested the SIM card and it should definitely have an NB-IOT connection.

I have now programmed the nrf9160dk_at_client_2020-04-29_bc7ade8b.hex.

And made sure that the SW5 is set to nRF91.

I attached you the LTE Link monitor output and the programmer output.

Best regards,

jseidel

RE: Updating the nRF9160 DK

Øyvind — Wed, 20 May 2020 11:25:48 GMT

Hello jseidel,

Let's start from the top.

[quote user=""]I am trying to update the nRF9160 device because I can't get a network connection. [/quote]

What do you mean by "can't get a network connection?

[quote user=""]
I attached a screenshot which shows the error and also that I have added the "nrf91dk_at_client_long_at_commands" which should prevent it, but didn't helped.[/quote]

What is nrf91dk_at_client_long_at_commands? Did you try to flash standard at_client? Please download the latest FW package from here, and program nrf9160dk_at_client_2020-04-29_bc7ade8b.hex

When programming your device, make sure that SW5 is set to nRF91. Once programmed, please provide output from the LTE Link Monitor.

Kind regards,
Øyvind

RE: Updating the nRF9160 DK

jseidel — Tue, 19 May 2020 12:50:28 GMT

Edit:
When I try to update the modem firmware in the programmer tool, I can't click the 'Update' button. When I connect my device to it I get the notification "Unsupported device. The detected device could not be recognized as neither Link device or Nordic USB device."