Not able to connect with some mobile devices

RE: Not able to connect with some mobile devices

Susheel Nuguru — Tue, 14 Jul 2020 10:29:13 GMT

Rakesh,

Unfortunately we do not seem to have an iPhone with 13.2 available to test. But I do not think that this is related to the IOS version. If you can manage to get the error number and the API that returned this error, then I guess we can get the context of this issue and attempt to solve it after that..

RE: Not able to connect with some mobile devices

Rakesh R — Tue, 14 Jul 2020 10:21:57 GMT

Thanks susheel,

for the prompt response,

I will check for the error code and will let you know soon.

can you please try it with 13.2 as well? if it is the IOS version issue?

RE: Not able to connect with some mobile devices

Susheel Nuguru — Tue, 14 Jul 2020 10:14:56 GMT

Hi Rakesh,

I tested this on iPhone11 13.5.1 and some Android phones.

I am able to see and connect to the device with the environment you gave in the thread.

What is the exact error message you get when trying to connect to the device? I see no errors on any of the iphones or newer Android phones.