SIM Card Not connected to any device

RE: SIM Card Not connected to any device

Heidi — Tue, 13 Oct 2020 14:18:07 GMT

Have you confirmed that there is LTE-M or NB-IoT coverage in your location and that iBasis supports this local network provider?

I have attached iBasis coverage list for you to take a look at.

devzone.nordicsemi.com/.../6431.ibasis_5F00_Coverage_5F00_list.pdf

Please also be aware that for connecting with NB-IoT, you need to flash a different FW than the default one.

lf you are sure of the coverage in your area and your FW, please let your device run for at least fifteen minutes, while you collect a modem trace. See this tutorial for how to collect a modem trace. Then provide me with both the trace and the log file. Please attach the file and do not paste it into your comment.

Please also provide screenshots of your SIM card being activated in nRF Connect for Cloud.

RE: SIM Card Not connected to any device

chris97 — Tue, 13 Oct 2020 14:06:19 GMT

2020-10-13T13:52:24.509Z INFO Modem port is opened
2020-10-13T13:56:05.831Z DEBUG modem >> AT+CFUN=4
2020-10-13T13:56:05.885Z DEBUG modem << OK
2020-10-13T13:56:08.619Z DEBUG modem >> AT+CFUN?
2020-10-13T13:56:08.636Z DEBUG modem << +CFUN: 4
2020-10-13T13:56:08.675Z DEBUG modem << OK
2020-10-13T13:58:38.706Z DEBUG modem << [06:44:02.218,017] [0m<inf> asset_tracker: Connecting to LTE network.[0m
2020-10-13T13:58:38.772Z DEBUG modem << [06:44:02.224,639] [0m<inf> asset_tracker: This may take several minutes.[0m
2020-10-13T13:58:38.775Z DEBUG modem << [06:44:02.231,658] [1;31m<err> asset_tracker: LTE link could not be established.[0m
2020-10-13T13:58:38.778Z DEBUG modem << [06:44:02.239,196] [1;33m<wrn> asset_tracker: Failed to establish LTE connection.[0m
2020-10-13T13:58:38.780Z DEBUG modem << [06:44:02.246,917] [1;33m<wrn> asset_tracker: Will retry in 480 seconds.[0m

RE: SIM Card Not connected to any device

Heidi — Tue, 13 Oct 2020 14:02:04 GMT

[quote user="chris97"]the txt file does not include anything interesting... [/quote]

Maybe not for you, but I would still like to see it.

LED5 is just the LED for the J-Link on board, it's irrelevant.

Here is what the LEDs indicate in this application. LED 3 is blinking which means the device is trying to connect to the LTE network.

RE: SIM Card Not connected to any device

chris97 — Tue, 13 Oct 2020 13:54:55 GMT

the txt file does not include anything interesting...

LED5 is constantly on and LED3 is blinking what does this mean ?

RE: SIM Card Not connected to any device

Heidi — Tue, 13 Oct 2020 13:47:19 GMT

I'm sorry, the picture didn't seem to upload! It should be there now.

RE: SIM Card Not connected to any device

chris97 — Tue, 13 Oct 2020 13:42:05 GMT

Which button ?

RE: SIM Card Not connected to any device

Heidi — Tue, 13 Oct 2020 12:32:52 GMT

No. Please let it run for more than 10 seconds.

Also do not copy and paste any logging information in a comment.

Press the button I showed in my previous comment, save the file as a .txt file and attach it in your next comment (Insert -> Image/video/file -> Upload -> Ok).

RE: SIM Card Not connected to any device

chris97 — Tue, 13 Oct 2020 08:42:58 GMT

2020-10-13T08:38:26.136Z DEBUG modem >> AT+CFUN=4
2020-10-13T08:38:26.161Z DEBUG modem << +CEREG: 0,"A75B","005FA966",9,0,15,"11100000","11100000"
2020-10-13T08:38:26.181Z DEBUG modem << [01:23:49.349,243] [0m<dbg> lte_lc.at_handler: +CEREG notification: +CEREG: 0,"A75B","005FA966",9,0,15,"11100000","11100000"
2020-10-13T08:38:26.182Z DEBUG modem << [0m
2020-10-13T08:38:26.184Z DEBUG modem << [01:23:49.360,992] [0m<dbg> lte_lc.parse_psm_cfg: TAU: -1 sec, active time: -1 sec
2020-10-13T08:38:26.185Z DEBUG modem << [0m
2020-10-13T08:38:26.186Z DEBUG modem << OK
2020-10-13T08:38:29.555Z DEBUG modem >> AT+CFUN?
2020-10-13T08:38:29.569Z DEBUG modem << +CFUN: 4
2020-10-13T08:38:29.579Z DEBUG modem << OK
2020-10-13T08:38:37.605Z DEBUG modem << [01:24:00.785,034] [0m<inf> asset_tracker: Connecting to LTE network.[0m
2020-10-13T08:38:37.611Z DEBUG modem << [01:24:00.791,625] [0m<inf> asset_tracker: This may take several minutes.[0m
2020-10-13T08:38:37.619Z DEBUG modem << [01:24:00.798,706] [1;31m<err> asset_tracker: LTE link could not be established.[0m
2020-10-13T08:38:37.631Z DEBUG modem << [01:24:00.806,304] [1;33m<wrn> asset_tracker: Failed to establish LTE connection.[0m
2020-10-13T08:38:37.634Z DEBUG modem << [01:24:00.813,995] [1;33m<wrn> asset_tracker: Will retry in 480 seconds.[0m

Is that enough ?

RE: SIM Card Not connected to any device

Heidi — Tue, 13 Oct 2020 08:02:42 GMT

What state are the LEDs in when you try to add the device to the website?

Can you open up LTE Link Monitor in nRF Connect for Desktop and take a look at the output log from the device?

Press this button to retrieve the log as a text file and attach it in your next comment.

RE: SIM Card Not connected to any device

chris97 — Tue, 13 Oct 2020 07:30:02 GMT

-Update application FW //successfully done
-Update modem FW //successfully done
-Update nRF Connect for Cloud certificates //successfully done

The certificate was also successfully updated !

But when i try to add new Device on https://nrfcloud.com/ i always get the error message

There was an error adding your device: No device found for this id. The device has not yet been provisioned. Troubleshoot nRF Code 40412

I dont know how to fix this

RE: SIM Card Not connected to any device

Heidi — Mon, 12 Oct 2020 16:56:40 GMT

Hi!

Have you done the necessary steps explained in the nRF9160 DK Getting Started Guide?

-Update application FW
-Update modem FW
-Update nRF Connect for Cloud certificates

You need to do this before trying to connect.

LED3 and LED4 are on and LED 4 seems to blink a little

Here is what the LED*s indicate. LED3 ON and LED4 blinking means it's connecting to nRF Cloud. When both of the LED's start blinking in sync, you can try to add the device.

Best regards,

Heidi