How to share private ticket with my colleagues ?

RE: How to share private ticket with my colleagues ?

hardik.k — Mon, 16 Nov 2020 15:46:08 GMT

Hi Martin,

It can be some system specific issues. So going to close this.

Any ways new tickets are working just fine 🙂

Thanks,

Hardik

RE: How to share private ticket with my colleagues ?

Martin Lesund — Wed, 04 Nov 2020 09:45:28 GMT

Hi Hardik,
Could you please try to log out and log on your account to see if that changes anything.
From our tests on our side this should work.

If that does not work, please try another computer.

RE: How to share private ticket with my colleagues ?

hardik.k — Fri, 30 Oct 2020 10:33:15 GMT

Hi Martin,

I've created one more private ticket and noticed that sharing is working fine with that ticket.

but old ticket (Case ID: 258733 ) is still having same problem.

Thanks,

Hardik

RE: How to share private ticket with my colleagues ?

hardik.k — Thu, 29 Oct 2020 04:44:25 GMT

Hi Martin,

I tried in other Ubuntu 18.04 Laptop (Mozilla Firefox 82.0) , It worked once and added 2 people but when tried again to add some more people in the same Laptop, it didn't work.

Browser version in my system are

- Google Chrome 86.0.4240.111

- Mozilla Firefox 82.0

Thanks,

Hardik

RE: How to share private ticket with my colleagues ?

Martin Lesund — Wed, 28 Oct 2020 13:26:38 GMT

Hi Hardik,

Could you please try another browser service, since it could be related to that.
We are able to do it on our side, so it could be an issue with the browser you are using.

It should look like this, when you hit the "share" button:

best regards,
Martin L.

RE: How to share private ticket with my colleagues ?

hardik.k — Wed, 28 Oct 2020 11:35:46 GMT

Hi Martin,

Now I can see 'Share' option but click not working.

Other options like 'Convert to public' working.

Thanks,

RE: How to share private ticket with my colleagues ?

Martin Lesund — Wed, 28 Oct 2020 11:17:41 GMT

Hi Hardik,

Cannot really see your screenshot since it is covered by a terminal window.
Could you try to locate the "More" button and select "Share":
Note that this feature is only for "private" cases, since public cases are already available for others.

best regards,

Martin L.