nRF Connect Programmer does not recognize hardware

RE: nRF Connect Programmer does not recognize hardware

Jim R — Mon, 11 Jan 2021 16:04:54 GMT

Here is my hardware and the log.

devzone.nordicsemi.com/.../2021_2D00_01_2D00_11T15_5F00_38_5F00_57.880Z_2D00_log.txt

RE: nRF Connect Programmer does not recognize hardware

Simonr — Mon, 11 Jan 2021 12:43:38 GMT

Hello Jim and Henry

Could you please provide some more information on the hardware you're using, as we would like to get a better scope of what devices this is affecting. Please provide the hardware information on the DKs you are seeing this issue in, I.E. PCA10100, 1.0.0, 2019.40.

Please also provide the information seen when connecting in the nRFConnect log as well., I.E. NRF52832_xxAA_REV2.

Best regards,

Simon

RE: nRF Connect Programmer does not recognize hardware

Henry_Chou — Fri, 08 Jan 2021 07:57:31 GMT

Simon:

Sorry for late update my status. The ill condition is using NRF51DK & the NRF51822AA production board with segger Jlink EDU (Driver V6.8.6f). Both of them can't readback when I replace from V3.6.1 (because device connection problems) to V3.6.0.But actually, I think the root cause is programmer App. Because I had done the V3.6.0 with old progammer App, in that case it worked well. So I advise our PE to keep old V3.6.0. Thanks for your reply. And waiting for your good news.

RE: nRF Connect Programmer does not recognize hardware

Simonr — Fri, 08 Jan 2021 07:04:10 GMT

There seems to be a bug in the latest nRFConnect version causing both the errors seen in this thread, and I'm currently awaiting a reply from the app developers with the correct way to fix this. Thank you for your patience.

Best regards,

Simon

RE: nRF Connect Programmer does not recognize hardware

Jim R — Thu, 07 Jan 2021 15:07:26 GMT

I am able to program the nRF52 DK using the Segger J-Flash app and the DK works properly.

RE: nRF Connect Programmer does not recognize hardware

Simonr — Thu, 07 Jan 2021 07:49:00 GMT

Is the nRF52 DK working as intended with the other apps, and does it work as intended in SEGGER or not? If you have issues with the DK as a whole, please go through the list here to see if that changes the nRF52 DK behavior.

Best regards,

Simon

RE: nRF Connect Programmer does not recognize hardware

Jim R — Wed, 06 Jan 2021 15:07:56 GMT

Correction on my original post. I originally said that both the nRF52-DK and the Segger J-Link Base hardware show up on the "Select Device" pull down menu. That is incorrect. Only the nRF52-DK shows up on the "Select Device" menu.

RE: nRF Connect Programmer does not recognize hardware

Jim R — Wed, 06 Jan 2021 14:54:42 GMT

I am using J-Link version 6.88a. Here is the screen shot of the error and the log when trying to connect to a Nordic nRF52-DK

2021-01-06T14:48:39.269Z INFO Application data folder: C:\Users\jrohde\AppData\Roaming\nrfconnect\pc-nrfconnect-programmer
2021-01-06T14:48:39.387Z DEBUG App pc-nrfconnect-programmer v1.4.8 official
2021-01-06T14:48:39.387Z DEBUG App path: C:\Users\jrohde\.nrfconnect-apps\node_modules\pc-nrfconnect-programmer
2021-01-06T14:48:39.388Z DEBUG nRFConnect 3.6.1 is supported by the app (^3.6.0)
2021-01-06T14:48:39.388Z DEBUG nRFConnect path: C:\Users\jrohde\AppData\Local\Programs\nrfconnect\resources\app.asar
2021-01-06T14:48:39.388Z DEBUG HomeDir: C:\Users\jrohde
2021-01-06T14:48:39.388Z DEBUG TmpDir: C:\Users\jrohde\AppData\Local\Temp
2021-01-06T14:48:39.401Z INFO Using nrfjprog library 10.12.1, pc-nrfjprog-js 1.7.6
2021-01-06T14:48:40.274Z VERBOSE Could not fetch serial number for serial port at COM13
2021-01-06T14:48:50.317Z ERROR Unsupported device. The detected device could not be recognized as neither JLink device nor Nordic USB device.

RE: nRF Connect Programmer does not recognize hardware

Simonr — Wed, 06 Jan 2021 10:32:35 GMT

Hi Henry

What kind of device are you using in conjunction with the nRFConnect Programmer, is this seen with a Development Kit or some third party device? Also, what version of J-Link do you have installed? Can you provide the full log as well?

We are currently looking into this issue and seeing the logs would help a lot. I'll see what I can do in order to provide the older v1.4.7 for you.

Best regards,

Simon

RE: nRF Connect Programmer does not recognize hardware

Henry_Chou — Wed, 06 Jan 2021 08:07:19 GMT

Another problem which I got in nRF connect programmer. The device log show that readback protection. As following:

But it can be flash. And system code is working. The left side can't show the memory mapping on chip. Because of readback protection. But nRF studio go is the chip readable. I never do any chip protection. I think that it's a bug. Because I got the same situation with Jim R ( can't connect device). So that I replace the nRF connect v3.6.1 to old one V3.6.0. But it can't be readback.

I wish that Nordic staff can fix the problems in V3.6.1 as soon as possible. Because the production side is applied nRF connect programmer in our company. In this case , I advice our PE group don't update the new version.

How can I replace the programmer from 1.4.8 to 1.4.7? Because I think the readback bug is cause by programmer 1.4.8 add on protection function mention in release note.

I can't replace the old one because the programmer is a plug app. Even through I remove the nRF connect and install old one (3.6.0). The programer verion is still higher.

RE: nRF Connect Programmer does not recognize hardware

Simonr — Wed, 06 Jan 2021 07:52:17 GMT

Hi Jim

Could you upload the full log file from nRFConnect showing this error? A problem we have seen with the latest nRFConnect versions is that the latest J-Link version (v6.90) is not compatible with nRFConnect. So please check your J-Link version, and either upgrade or downgrade to version v6.88.

Best regards,

Simon