SES License having issues with MAC address

RE: SES License having issues with MAC address

Simonr — Thu, 14 Jan 2021 07:45:35 GMT

I mean, if you do call the ipconfig/all command in cmd, you should see several MAC/physical addresses. The correct one should be the "ethernet" address (seems to be the one you're using), and the formatting when "copy-pasting" the address may cause issues in SEGGER.

You might have to contact SEGGER regarding this issue, as I'm not familiar with various virtual machines etc.

Best regards,

Simon

RE: SES License having issues with MAC address

essele — Wed, 13 Jan 2021 13:33:40 GMT

Not sure what you mean by "how did you acquire the MAC access?" ... the first time around I cut and paste it from the virtualisation system that I'm using, but double checked it with the Win10 network settings, and then further with the "diagnose problems" dialog.

I've just tried doing it again but manually typing it in. It still doesn't work -- exactly the same issue. It looks correct in the license string (in a section that has an "M" followed by the Mac address.

There are no expired licenses.

RE: SES License having issues with MAC address

Simonr — Wed, 13 Jan 2021 12:44:13 GMT

How did you acquire this MAC address? Could you try to paste it into a text editor before copying it again so that any format issue can be ruled out?

If that doesn't help, please make sure you don't have any expired licenses in SES. If you do, please delete the expired license before trying to add this one.

Best regards,

Simon