nRF Connect Desktop Programmer fails on Mac (Catalina)

RE: nRF Connect Desktop Programmer fails on Mac (Catalina)

Robert Colvin — Mon, 29 Nov 2021 13:12:20 GMT

Bug does not, as of time of writing, appear in Programmer v2.0.1 along with nRF Connect for Desktop 3.9.1. As the root cause was not found, it is unknown if the bug has been fully resolved.

closing as not able to be reproduced in latest environment

RE: nRF Connect Desktop Programmer fails on Mac (Catalina)

Joakim Jakobsen — Mon, 29 Nov 2021 13:08:45 GMT

Thanks for the detailed explanation.

I'm glad to hear that upgrading to v.2.0.1 fixed the issue. If you encounter any other issues, please let me know.

I will forward this to our developers, with a note that the issue is resolved by upgrading to v.2.0.1.

Thanks,
Joakim

RE: nRF Connect Desktop Programmer fails on Mac (Catalina)

Robert Colvin — Mon, 29 Nov 2021 11:46:24 GMT

Hi!

1. nRF Connect for Desktop, v3.9.1

2. Programmer v2.0.0

3. MacBook Pro (13", 2020, 2GHz Quad-Core Intel Core i5; 16GB 3733 MHz LPDDR4X), Monterey v 12.0.1

4. Thingy:91 1.0.0

5. Hex File: thingy91_at_client_2021-10-20_d29f1dde.hex extracted from thingy91_fw_2021-10-20_d29f1dde

6. Connect Thingy -> MacBook (good quality USB cable)

7. MCU Boot mode

8. Select Device (Thingy:91 UART - PCA20035:x79dc6119413)

8. Add Hex File

9. Write

10. MCUBoot DFU Screen -> "You are now programming via MCUboot...." -> click "Write"

- starting to erase image on device. this will take some time

- uploading image to device

- 28% entire Programmer window goes white

11. CMD+R to reload, nRF Connect Crashes (this is a new bug!)

Crashed Thread: 0 CrBrowserMain Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Codes: 0x0000000000000001, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [19314]

(full crash log available)

11. reopen nRF Desktop and Update Programmer to 2.0.1

12. reload same HEX and try to program

completed successfully!

Try Again to be sure :)

completed successfully

it appears that 2.0.1 has fixed the issue; as initially reported this was confirmed on my 2012 Mac Mini on Catalina and then on my 2020 MacBook Pro on Big Sur and then also Monterey.

my Mac Mini is in the same state as when I had the issue if need be; however maybe if it's fixed and im the only one reporting the issue...

RE: nRF Connect Desktop Programmer fails on Mac (Catalina)

Joakim Jakobsen — Fri, 26 Nov 2021 12:25:24 GMT

Hi again.

I've been talking to our developers and we can't actually reproduce this issue.

Could you provide detailed steps on how you reproduce this. What HEX-file are you using etc.

Thanks,
Joakim

RE: nRF Connect Desktop Programmer fails on Mac (Catalina)

Joakim Jakobsen — Mon, 22 Nov 2021 10:38:06 GMT

Hi again.

Sorry there haven't been any update on this.

I'll talk to our developers and ask what the status is.

Sorry about the inconvenience.

Br,
Joakim

RE: nRF Connect Desktop Programmer fails on Mac (Catalina)

Robert Colvin — Mon, 15 Nov 2021 14:57:34 GMT

updating the ticket, as this issue is still apparent on my 2020 MacBook Pro running Monterey and nRF Connect for Desktop v3.9.0 and Programmer v2.0.0

RE: nRF Connect Desktop Programmer fails on Mac (Catalina)

Joakim Jakobsen — Thu, 24 Jun 2021 08:35:12 GMT

Hi.

I will report this internally to our developers, and ask if they have some comments to this.

Will report back to you.

Br,
Joakim

RE: nRF Connect Desktop Programmer fails on Mac (Catalina)

Robert Colvin — Tue, 22 Jun 2021 11:47:35 GMT

Update: I have screen recordings of the system failing as well as succeeding if required