Nrf51802 can't connect automatically on MAC system

RE: Nrf51802 can't connect automatically on MAC system

Susheel Nuguru — Mon, 02 Aug 2021 07:38:57 GMT

Hi, I am sorry for the late reply as I was in vacation. Thanks for your patience

I do not see any reason as to why nrf51802 would not be able to connect as HIDS device to MacOS. Like I said, If you can provide me a sniffer trance of the initial communication, it will help us try to seek a direction.

RE: Nrf51802 can't connect automatically on MAC system

helen — Fri, 09 Jul 2021 14:29:03 GMT

As customers have sold a lot of keyboards, time is urgent, can you use nrf52802 keyboard and a MacOS computer to test whether it can connect automatically? Can you give us a ready-made solution?Thank you!

RE: Nrf51802 can't connect automatically on MAC system

Susheel Nuguru — Thu, 08 Jul 2021 06:08:10 GMT

Hi,

It looks like the MacBook might have initiated some BLE procedure for which the keyboard has not responded.This normally happens if the keyboard application has not implemented the BLE event for a procedure that the softdevice supports. It normally becomes much clearer if your client will be able to provide a sniffer trace to see what kind of communication happened at the time of the fault.'

Without the sniffer trace, the client can try to log all the softdevice events that arrive the application during the startup process. You will be able to check then if you have some events coming in for which your applicaiton needs to respond.

RE: Nrf51822 can't connect automatically on MAC system

helen — Sat, 03 Jul 2021 13:44:56 GMT

Excuse me, is there any progress？

RE: Nrf51822 can't connect automatically on MAC system

helen — Thu, 01 Jul 2021 14:30:14 GMT

[quote userid="84049" url="~/f/nordic-q-a/76934/nrf51822-can-t-connect-automatically-on-mac-system/317845#317845"]verson[/quote]

1. MacOS version

All MacOS versions

2. nRF5 SDK version used on the nRF51822

SoftDevice: S110_nRF51_8.0.0(Id: 0x0064)

3. nRF51822 HW verson

2111HK

4. Sniffer traces that can be acquired

The customer has not used sniffer, but debugging observation, there are advertising with whitelist .

5. Was the keyboard created from the nRF Ready Desktop , If so please specify the version of the HW and Software used

nrfready_desktop_2_v3.1.0

6. Screen shots or additional information on the MacOS showing the state at which the keyboard does not connect to the MacOS

There is no prompt in the password login interface.

RE: Nrf51822 can't connect automatically on MAC system

daviddedwin — Wed, 30 Jun 2021 07:03:02 GMT

You may want to provide the below information so its easier to support you:

1. MacOS version
2. nRF5 SDK version used on the nRF51822
3. nRF51822 HW verson
4. Sniffer traces that can be acquired
5. Was the keyboard created from the nRF Ready Desktop , If so please specify the version of the HW and Software used
6. Screen shots or additional information on the MacOS showing the state at which the keyboard does not connect to the MacOS