NRF Cloud - NO green + sign

RE: NRF Cloud - NO green + sign

Øyvind — Mon, 06 Sep 2021 19:44:52 GMT

Happy to hear, Simon! Glad we were able to find the root cause.

Kind regards,

Øyvind

RE: NRF Cloud - NO green + sign

SSimon — Mon, 06 Sep 2021 15:39:25 GMT

Yes, You were right! My clock synchronization was disabled.Immediately when I synchronized the clock, I was able to login onto amazon cloud and consequently on nRF Cloud.

Thanks again and Best Regards,

Simon.

RE: NRF Cloud - NO green + sign

Øyvind — Mon, 06 Sep 2021 10:26:38 GMT

If you are getting the same error, than it might still be too short. Please ensure that your clock is synced to a NTP server close to you.

RE: NRF Cloud - NO green + sign

SSimon — Mon, 06 Sep 2021 09:13:14 GMT

Maybe I was too fast.

It is working from the first computer (Win7), but it is still not working from my laptop (Win10). Maybe the time delay is still too short?

RE: NRF Cloud - NO green + sign

Øyvind — Mon, 06 Sep 2021 08:30:06 GMT

Hi Simon, is your issue fixed?

[quote user="SSimon"]Uncaught (in promise) InvalidSignatureException: Signature not yet current: 20210902T134316Z is still later than 20210902T134244Z (20210902T133744Z + 5 min.)[/quote]

Our dev team informs me that AWS endpoints calculate a signature for authenticating request (they do not transmit the actual user secrets), and they are time based, to make these signed requests very short lived.

From the timestamps printed it looks like the users time is a little more than 5 minutes in the future.

The AWS Sig v4 algorithm however only allows for a maximum of 5 minutes: https://docs.aws.amazon.com/general/latest/gr/signing_aws_api_requests.html

Kind regards,
Øyvind

RE: NRF Cloud - NO green + sign

SSimon — Mon, 06 Sep 2021 06:33:46 GMT

Dear Øyvind,

Thank You for help, the team made good job!

Best regards,

Simon.

RE: NRF Cloud - NO green + sign

Øyvind — Fri, 03 Sep 2021 06:51:15 GMT

Thank you for providing this information. I will forward to our nRF Cloud team.

RE: NRF Cloud - NO green + sign

SSimon — Thu, 02 Sep 2021 13:56:06 GMT

After loging:

Firefox can’t establish a connection to the server at wss://a2n7tk1kp18wix-ats.iot.us-east-1.amazonaws.com/mqtt?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIAZ44I7JQUG7IDJIZM%2F20210902%2Fus-east-1%2Fiotdevicegateway%2Faws4_request&X-Amz-Date=20210902T140011Z&X-Amz-SignedHeaders=host&X-Amz-Signature=b9cb4625421f855a6fabcc7e2de14ff6aecbc52df57fb3517d16d41e84509c26&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEM7%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FwEaCXVzLWVhc3QtMSJIMEYCIQDlIPklY74bx8IEvHx6g1VfeOvsZ6M4iLoPLV8MWjPu5gIhALbDA267TZgUWhVDha8ZgNgC1MGuKwJbtQHbMGR4R6JMKsQECBcQAxoMNjgwNTAyNzA5Mjg4Igx%2FV3spMVNLPNKF8PAqoQRIasGPk%2F22aH1%2B%2BY3G9Q%2Fi24vdbyRL3X3F5UGeRpsz%2FNjyzyCqzzHnoIYuS8b3RmVteqRvK9L5MxWBAL1ih2FsFc47H8R8RG%2B47%2BfprvZDtvOHXIxnCZnqr3eB216eZvR%2F1Et0H%2BMrm54%2BOqF4BHpBFupWbrM9uICwCBuGllDBcnsU9fUx1YMk2osOHrQ%2F0G6q7NvHBRMRGDgAohPZaj37KA97qqUG0iCR5KhYOrn%2F3WG%2BytCu2jfBle6LJLVQ9kyKFPRU4mRmxdqLN9a0VHyGy7Ejc27NsGVy8Oh8t83uLmeBOUPJL41IqZ3hNGDYs2%2FU2vyHYVqF7H7kgDdPjk9usEoE2p0eIHY6tIfbSBQ0cAAGg65UU63om795gRdKCmnIGs%2FdSofW1u8b5rMEqVY%2FgoADSHGw9%2F5aQdrSMGdgVw8w%2F0FHSYsXZ7gH9qLogNs%2BN8DfWHJR0mcIaIOYzpQTZfapzAXD7AGBoavoso%2FAa%2BqvEPIiJN44%2BgTkl2cZoIzVSeZVoPiOaUXxLQ6FkGaFp9tXfi9NuqL8fCySmtb%2BspXbCICFVtr3cpaZ8IHXIlOfw2cC5jCq92VAwxEgMlvcpS1bdtBcDjSr5hDDJ5MfLiNNN0ERCjzlUeoL2Pgo2Q1jvj%2FLJB7woaDEcvAoPCEYB%2B%2FPqQnlNKgr991Y6CBUoB3unGK%2FeTWggX4eNZECz2dYQzEZ5Y9NcpjOaJ9rpR8a3zCer8OJBjqEAhe1GP62I%2FwLhMVU4O1lMmSIEAtfiYeIr0JY8w%2Bg%2FZ8NdvY92j2TeOTXUz%2FdieiKFPwSy4Wwh0ElH0PyG4hhJFpG%2FiFfgMCFDwKsX2bxAuq7nwTVdd8UKzA9ZDwhDFN%2Bun6cuVOaR1NP20QEF8%2FUcdUbhZ0QtPlYebAbMGb3fjtUiMMXpJ6EAk4gUTuttg%2B2547dzhfWLIwm6YViaXvQvvO79D0j74jeVqbpQKxwoJDlTNp9s%2Fy6dD5UUJcKczegezAcTIO6gQq4mqLs0L6tTqvAu8bMrtVArAbEpVBMJhV0Dn3TJQshe1SV31VyLU45vBd2TQVhmeW15mISWmICBZhGWrL8. app.min.dd7782b8.js:131:12738

Uncaught Error: Unhandled error. (undefined)

RE: NRF Cloud - NO green + sign

Øyvind — Thu, 02 Sep 2021 13:16:57 GMT

In Firefox can you please open the developer tools and open console while logging in to nRF Cloud. This should output errors from the web page.

Testing Chrome will verify that we are seeing the correct issue and are able to fix.

RE: NRF Cloud - NO green + sign

SSimon — Thu, 02 Sep 2021 12:25:27 GMT

I did clear the cookies. This did not change anything.

I'm shore something went wrong with registration, because I can not delete my account.

I can login from another computer, with the same result -> No + sign.

Another browser will not change anything according My opinion.

Best regards,

Simon

RE: NRF Cloud - NO green + sign

Øyvind — Thu, 02 Sep 2021 11:59:01 GMT

We were able to reproduce the issue here. It seems that there is an issue in FireFox. Could you please try with Chrome browser?

RE: NRF Cloud - NO green + sign

Øyvind — Thu, 02 Sep 2021 11:45:20 GMT

I will need to forward the login information i.e. email, to our nRF Cloud team.

Can you please try deleting cookies affiliated with nRF Cloud from your browser history?

RE: NRF Cloud - NO green + sign

SSimon — Thu, 02 Sep 2021 11:33:58 GMT

Firefox, MS Edge, is the same. No change.

It must be something with Logging In.

RE: NRF Cloud - NO green + sign

Øyvind — Thu, 02 Sep 2021 11:16:53 GMT

What browser are you using? Have you tried another? Did you try with shift+F5? Or CTRL+R?

RE: NRF Cloud - NO green + sign

SSimon — Thu, 02 Sep 2021 10:15:53 GMT

Thank You Øyvind for replay,

Yes I did! I was re_enter ( longing out and in ) several times in past two days.

Simon.

RE: NRF Cloud - NO green + sign

Øyvind — Thu, 02 Sep 2021 10:08:18 GMT

Hello Simon,

I've never seen that kind of issue before. Have you tried to refresh the page? This is what it should look like:

Kind regards,
Øyvind