Gateway android application reconnecting unsuccessful

RE: Gateway android application reconnecting unsuccessful

ovrebekk — Wed, 29 Sep 2021 08:06:30 GMT

Hi Ghalib

Good to hear you found a solution, even if it's not the best one.

Please let us know if the problem happens again.

Best regards
Torbjørn

RE: Gateway android application reconnecting unsuccessful

GhalibJanjua — Tue, 28 Sep 2021 09:27:55 GMT

Hi Torbjorn,

Many thanks for your reply. I am able to resolve the issue by deleting & recreating nrfcloud login. My Android device is working fine now as previously. A solution I won't prefer but worked for the problem.

Kind regards,

Ghalib

RE: Gateway android application reconnecting unsuccessful

ovrebekk — Tue, 28 Sep 2021 08:56:24 GMT

Hi Ghalib

What kind of BLE devices are you trying to connect to?

What kind of Android device are you using?

Do you happen to have some other Android device available to test with, in order to see if it is an issue with the phone?

[quote user="GhalibJanjua"]Do I need to buy certain cloud service? [/quote]

No. You don't need to pay anything to use the phone as a gateway to BLE devices, this should work out of the box.

Best regards
Torbjørn

RE: Gateway android application reconnecting unsuccessful

GhalibJanjua — Mon, 27 Sep 2021 14:12:35 GMT

Hi Torbjorn,

Many thanks for your reply. Yes I have doubled checked 4g and wifi for internet both are working perfectly fine. Also I didn't find any issue in nrfcloud.com. Gateway app is reconnecting again and again so I'm not able to scan or connect and BLE node with it.

Do I need to buy certain cloud service?

Looking forward to your guidance.

Many thanks and Kind regards,

Ghalib

RE: Gateway android application reconnecting unsuccessful

ovrebekk — Mon, 27 Sep 2021 10:34:12 GMT

Hi Ghalib

Have you double checked that the phone has an internet connection?

Are you able to sign in to your cloud account on nrfcloud.com?

Best regards
Torbjørn