Error when fetching device versions: readFwInfo error

RE: Error when fetching device versions: readFwInfo error

petermeter — Thu, 06 Oct 2022 14:03:06 GMT

I have just plugged in the the same NRF52840 dongle as with my previous posts, with which I was getting the below error message. Interestingly enough, this time the very same dongle showed up as "nRF52 Connectivity" as opposed to earlier "Open DFU Bootloader". Then I went to enabling verbose logging, and suddenly I could successfully connect to the device and the device memory layout was displayed. Since I didnt do anything to the device, I suspect my development machine which is massively used for programming different devices must have caused the problem. Although the problem is solved, below I am attaching the verbose log, maybe that is of any value to you:

15:55:49.784

Target device closed

15:59:29.269

Using @nordicsemiconductor/nrf-device-lib-js to communicate with target via USB SDFU protocol

15:59:29.348

[nrfdl][info](15:59:29.270) Loaded plugin C:\Users\peter\AppData\Local\Programs\nrfconnect\resources\app.asar.unpacked\node_modules\@nordicsemiconductor\nrf-device-lib-js\Release\nrfdl-sdfu-plugin.nrfdl, starting to resolve symbols

15:59:30.304

[nrfdl][error](15:59:30.301) [sdfu] Error when trying to open port=\\?\USB#VID_1915&PID_521F&MI_00#7&136D5ABD&1&0000#{86e0d1e0-8089-11d0-9ce4-08003e301f73} at try 1. Exception=open: Access is denied.. Retrying...

15:59:30.474

[nrfdl][error](15:59:30.474) [sdfu] Error when trying to open port=\\?\USB#VID_1915&PID_521F&MI_00#7&136D5ABD&1&0000#{86e0d1e0-8089-11d0-9ce4-08003e301f73} at try 1. Exception=open: Access is denied.. Retrying...

15:59:30.579

[nrfdl][info](15:59:30.564) [sdfu] Successfully opened \\?\USB#VID_1915&PID_521F&MI_00#7&136D5ABD&1&0000#{86e0d1e0-8089-11d0-9ce4-08003e301f73}. Baud rate: 115200. Flow control: none. Parity: none

15:59:30.613

[nrfdl][error](15:59:30.614) [sdfu] Error when trying to open port=\\?\USB#VID_1915&PID_521F&MI_00#7&136D5ABD&1&0000#{86e0d1e0-8089-11d0-9ce4-08003e301f73} at try 2. Exception=open: Access is denied.. Retrying...

15:59:30.632

[nrfdl][info](15:59:30.633) [sdfu] serial port \\?\USB#VID_1915&PID_521F&MI_00#7&136D5ABD&1&0000#{86e0d1e0-8089-11d0-9ce4-08003e301f73} closed.

15:59:30.632

[nrfdl][info](15:59:30.633) close plugin dll at path: C:\Users\peter\AppData\Local\Programs\nrfconnect\resources\app.asar.unpacked\node_modules\@nordicsemiconductor\nrf-device-lib-js\Release\nrfdl-sdfu-plugin.nrfdl

15:59:30.641

Update files regions according to Application core

15:59:30.641

Parse memory regions for file

15:59:30.928

[nrfdl][error](15:59:30.925) [sdfu] Error when trying to open port=\\?\USB#VID_1915&PID_521F&MI_00#7&136D5ABD&1&0000#{86e0d1e0-8089-11d0-9ce4-08003e301f73} at try 3. Exception=open: Access is denied.. Retrying...

15:59:31.076

[nrfdl][info](15:59:31.077) [sdfu] Successfully opened \\?\USB#VID_1915&PID_521F&MI_00#7&136D5ABD&1&0000#{86e0d1e0-8089-11d0-9ce4-08003e301f73}. Baud rate: 115200. Flow control: none. Parity: none

15:59:31.091

[nrfdl][info](15:59:31.085) [sdfu] serial port \\?\USB#VID_1915&PID_521F&MI_00#7&136D5ABD&1&0000#{86e0d1e0-8089-11d0-9ce4-08003e301f73} closed.

15:59:31.443

[nrfdl][info](15:59:31.443) [sdfu] Successfully opened \\?\USB#VID_1915&PID_521F&MI_00#7&136D5ABD&1&0000#{86e0d1e0-8089-11d0-9ce4-08003e301f73}. Baud rate: 115200. Flow control: none. Parity: none

15:59:31.449

[nrfdl][info](15:59:31.449) [sdfu] serial port \\?\USB#VID_1915&PID_521F&MI_00#7&136D5ABD&1&0000#{86e0d1e0-8089-11d0-9ce4-08003e301f73} closed.

Thank you for your kind help solving this issue!

Regards

Peter

RE: Error when fetching device versions: readFwInfo error

sepittet — Thu, 06 Oct 2022 13:16:34 GMT

On my side with verbose logging I have the following result:

15:15:58.420

Error when fetching device versions: readFwInfo error (Origin: "Error when starting nrfdl_fw_read_info")

15:15:58.441

[nrfdl][error](15:15:58.374) NRFDLException(200): fw-read-info operation not supported

RE: Error when fetching device versions: readFwInfo error

Simonr — Thu, 06 Oct 2022 07:47:31 GMT

Sorry, this case has gone on for so long I was sure I had referred to Verbose logging already. You can enable this by going to about, flick the Verbose logging button on, then Restart with Verbose logging.

That way we should get more information on what's going on when you choose your device. The nrfjprog and JLink versions look to be correct.

Best regards,

Simon

RE: Error when fetching device versions: readFwInfo error

petermeter — Wed, 05 Oct 2022 15:12:14 GMT

Is this what you mean "verbose logging"?

INFO Using @nordicsemiconductor/nrf-device-lib-js to communicate with target via USB SDFU protocol
ERROR Error when fetching device versions: readFwInfo error (Origin: "Error when running nrfdl_fw_read_info")

Dongle does show up as: "Open DFU Bootloader" with the BT MAC address below.

J-Link:

Using nrf-device-lib-js version: 0.4.13

Using nrf-device-lib version: 0.12.8

Using nrfjprog DLL version: 10.16.0

Using JLink version: JLink_V7.66a

Thanks

Peter

RE: Error when fetching device versions: readFwInfo error

Simonr — Wed, 05 Oct 2022 12:48:27 GMT

Okay, can you try enable verbose logging in the Programmer app and upload what you get in the logging information?

Also, what does the Dongle show up as in the Programmer app, it should say "Open DFU Bootloader" in the device selection I believe.

Also, what J-Link version and nrfjprog version do you have installed? This is stated in the Programmer app when you open it.

Best regards,

Simon

RE: Error when fetching device versions: readFwInfo error

petermeter — Wed, 05 Oct 2022 12:10:15 GMT

Hello Simon,

first thanks for your answer!

1.yes, I do get "Error when fetching device versions: readFwInfo error"

2.Windows 10 Pro

3.Dongle IS in bootloader mode (red led breaths at ca. 1Hz).

When I plug in the dongle, the red led is not lit. To trigger bootloader mode, I can press the side button OR I can

select the Dongle "Open DFU bootloader" in "Programmer v3.0.4". Both methods successfully trigger bootloader mode (red led breaths), with the same error "Error when fetching device versions: readFwInfo error (Origin: "Error when running nrfdl_fw_read_info")"

Peter

RE: Error when fetching device versions: readFwInfo error

Simonr — Wed, 05 Oct 2022 06:05:50 GMT

Hi Peter

I assume the issue you're seeing is "Error when fetching device versions: readFwInfo error", correct? Is your computer running Linux or Windows? Most likely this is the Dongle not being in Bootloader mode. Does it pulse red when plugged into your computer? If not, please try pressing the side-mounted button on the Dongle to put it back into bootloader mode. You'll have to do this every time you flash new firmware onto the Dongle, as it will jump into the newly flashed application afterwards.

Best regards,

Simon

RE: Error when fetching device versions: readFwInfo error

petermeter — Tue, 04 Oct 2022 20:51:52 GMT

Hello,

I am having the same problem with below sw/hw:

nFR Connect for Desktop v3.12.0

Programmer v3.0.4

PCA10059 1.2.0 2019.37

Any suggestions?

Thanks in advance

Peter

RE: Error when fetching device versions: readFwInfo error

lalum — Tue, 06 Sep 2022 09:10:30 GMT

Hi Simon,

Yes you understood well, it works fine on Windows
I open a new ticket with my Manjaro version information : case ID 294912

thank you

Best regards,

Maureen

RE: Error when fetching device versions: readFwInfo error

Simonr — Tue, 06 Sep 2022 08:44:16 GMT

Can you please create a separate ticket for this issue, and we'll look into it there. Since it works for you on Windows (if I haven't misunderstood), please provide details of what manjaro version, etc. you're using on your end and we will look into it. It's likely a problem with the nRF Connect application in Manjaro causing this issue, as the behavior seems very specific, and I think the Dongle's are working as intended.

Best regards,

Simon

RE: Error when fetching device versions: readFwInfo error

lalum — Mon, 05 Sep 2022 06:45:48 GMT

Hi Simon, thanks for the reply

yes I use a nrf52840 dongle. I tested two of them, changed the USB port but I always have the same result.

Yes I agree I found this strange to have only one number in the description. Moreover, it's always the same number even if I change the dongle. And if I connect 2 dongle at the same time, I see only one device connected.

I have the red Led flashing so I suppose that I am on the Bootloader mode.

Best regards,

Maureen

RE: Error when fetching device versions: readFwInfo error

Simonr — Mon, 05 Sep 2022 06:05:57 GMT

Is this in fact an nRF52840 Dongle, or some other third party Dongle? When you connect an nRF52840 Dongle to a computer and select it in the Programmer app (after putting it into Bootloader mode (by pressing the aforementioned "side mounted" button"), it should be found as an Open DFU Bootloader, and described with its address below. Seems strange that it just has 1 number in your case. Can you confirm that the device is in Bootloader mode?

Best regards,

Simon

RE: Error when fetching device versions: readFwInfo error

lalum — Thu, 01 Sep 2022 13:18:21 GMT

Hello,

There are any news about this topic ? I Have the same problem with a nrf52840 dongle

I use a manjaro distribution and programmer v3.0.3

I have a dual-boot with a windows 10 on my machine and I succeed to read and write my dongle on windows

Best regards,

Maureen

RE: Error when fetching device versions: readFwInfo error

Simonr — Fri, 15 Jul 2022 08:27:06 GMT

Yes, this is the expected behavior for the nRF52840 Dongle, as the nRF Sniffer application is now running (and using the USB) instead of the Bootloader. You need to press the "side mounted" button to get it back into bootloader mode every time you want to flash it.

Best regards,

Simon

RE: Error when fetching device versions: readFwInfo error

KELD_ELECTRONICS — Thu, 14 Jul 2022 12:32:28 GMT

He was able to put the Dongle in bootloader mode but after load again the sniffer hex file I get the same error. Is that normal?

Thanks.

14:28:31.506

Parsing HEX file: C:\Pruebas\nrf_sniffer_for_bluetooth_le_4.1.0\hex\sniffer_nrf52840dongle_nrf52840_4.1.0.hex

14:28:31.506

File was last modified at 26/10/2021 12:44:34

14:28:31.550

Update files regions according to Application core

14:28:31.550

Parse memory regions for file

14:28:36.245

Target device closed

14:28:46.867

Using @nordicsemiconductor/nrf-device-lib-js to communicate with target via USB SDFU protocol

14:28:47.360

Update files regions according to Application core

14:28:47.360

Parse memory regions for file

14:28:54.553

Does not need to be reloaded: C:\Pruebas\nrf_sniffer_for_bluetooth_le_4.1.0\hex\sniffer_nrf52840dongle_nrf52840_4.1.0.hex

14:28:54.554

Hash is generated by SHA256

14:28:54.556

Performing DFU. This may take a few seconds

14:28:54.578

Opening serial port for SDFU programming: 0%

14:28:54.996

Opening serial port for SDFU programming: 100%

14:28:55.116

Uploading image through SDFU: 0%

14:28:55.394

Uploading image through SDFU: 1%

14:28:55.414

Uploading image through SDFU: 3%

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Uploading image through SDFU: 4%

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Uploading image through SDFU: 5%

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Uploading image through SDFU: 7%

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Uploading image through SDFU: 8%

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Uploading image through SDFU: 10%

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Uploading image through SDFU: 11%

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Uploading image through SDFU: 13%

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Uploading image through SDFU: 14%

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Uploading image through SDFU: 16%

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Uploading image through SDFU: 17%

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Uploading image through SDFU: 19%

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Uploading image through SDFU: 20%

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Uploading image through SDFU: 22%

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Uploading image through SDFU: 23%

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Uploading image through SDFU: 25%

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Uploading image through SDFU: 26%

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Uploading image through SDFU: 28%

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Uploading image through SDFU: 29%

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Uploading image through SDFU: 30%

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Uploading image through SDFU: 32%

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Uploading image through SDFU: 33%

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Uploading image through SDFU: 35%

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Uploading image through SDFU: 36%

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Uploading image through SDFU: 38%

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Uploading image through SDFU: 39%

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Uploading image through SDFU: 41%

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Uploading image through SDFU: 42%

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Uploading image through SDFU: 44%

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Uploading image through SDFU: 45%

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Uploading image through SDFU: 47%

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Uploading image through SDFU: 48%

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Uploading image through SDFU: 50%

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Uploading image through SDFU: 51%

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Uploading image through SDFU: 52%

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Uploading image through SDFU: 54%

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Uploading image through SDFU: 55%

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Uploading image through SDFU: 57%

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Uploading image through SDFU: 60%

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Uploading image through SDFU: 61%

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Uploading image through SDFU: 63%

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Uploading image through SDFU: 64%

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Uploading image through SDFU: 66%

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Uploading image through SDFU: 67%

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Uploading image through SDFU: 69%

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Uploading image through SDFU: 70%

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Uploading image through SDFU: 72%

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Uploading image through SDFU: 73%

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Uploading image through SDFU: 76%

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Uploading image through SDFU: 77%

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Uploading image through SDFU: 86%

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Uploading image through SDFU: 89%

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Uploading image through SDFU: 92%

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Uploading image through SDFU: 94%

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Uploading image through SDFU: 95%

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Uploading image through SDFU: 97%

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Uploading image through SDFU: 98%

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Uploading image through SDFU: 100%

14:28:59.341

All dfu images have been written to the target device

14:28:59.391

Target device closed

14:29:02.345

Failed to write: Error: Timeout while waiting for device D6428F211933 to be attached and enumerated

14:29:13.028

Using @nordicsemiconductor/nrf-device-lib-js to communicate with target via USB SDFU protocol

14:29:13.062

Error when fetching device versions: readFwInfo error (Origin: "Error when starting nrfdl_fw_read_info")

RE: Error when fetching device versions: readFwInfo error

Simonr — Thu, 14 Jul 2022 12:13:35 GMT

Is the Dongle in Bootloader mode or acting as a sniffer now? Try pressing the small button on the side of the Dongle and it should start pulsing red (putting it back into bootloader mode). If not you have to recover it as described in the Dongle Programming tutorial.

Best regards,

Simon

RE: Error when fetching device versions: readFwInfo error

KELD_ELECTRONICS — Thu, 14 Jul 2022 10:38:33 GMT

I have the same error. I just installed nRF Connec For Desktop V3.11.1 and Programmer V3.0.3 and after programmer the sniffer_nrf52840dongle_nrf52840_4.1.0.hex file I can´t programmer any more

11:46:27.877

Using @nordicsemiconductor/nrf-device-lib-js to communicate with target via USB SDFU protocol

11:46:27.907

Error when fetching device versions: readFwInfo error (Origin: "Error when starting nrfdl_fw_read_info")

The device is a nRF52840 dongle (nrF6829 2.1.0 2021.51) bought at Mouser Electronics

What can I do to recovre the dongle?

RE: Error when fetching device versions: readFwInfo error

xennex — Fri, 24 Jun 2022 21:31:17 GMT

I'm getting the same error with Programmer v3.0.3 and the nRF52840 dongle:

Error when fetching device versions: readFwInfo error (Origin: "Error when starting nrfdl_fw_read_info")

What I did was program the firmware for the wireshark sniffer sniffer_nrf52840dongle_nrf52840_4.1.0.hex. After doing that, I could not longer program firmware.

RE: Error when fetching device versions: readFwInfo error

adam.schneider — Wed, 22 Jun 2022 15:57:58 GMT

Same error here (Windows 10). Here is what gets logged every time i try to open the dongle in Programmer (v3.0.3):

DEBUG Sending usage data {"category":"pc-nrfconnect-programmer","action":"Open device","label":"nordicUsb"}
INFO Using @nordicsemiconductor/nrf-device-lib-js to communicate with target via USB SDFU protocol
DEBUG Sending usage data {"category":"pc-nrfconnect-programmer","action":"Open jlink device family","label":"nRF52"}
DEBUG Sending usage data {"category":"pc-nrfconnect-programmer","action":"Open jlink device version","label":"nRF52840"}
DEBUG Sending usage data {"category":"pc-nrfconnect-programmer","action":"Open jlink device board version","label":"PCA10059"}
ERROR Error when fetching device versions: readFwInfo error (Origin: "Error when starting nrfdl_fw_read_info")

RE: Error when fetching device versions: readFwInfo error

rajumar1778 — Fri, 17 Jun 2022 23:36:51 GMT

Hi Simon

I have now tried this on another PC with Win8.1 and the same problem come nRF BLE want to program the device but then fails! Please can you try a fresh install on another machine and see what is going on! I am surprised that you can't reproduce this. We are stuck now and cant continue developing any further. We will have to soon decide to use this chip in our product. So any help you can provide would be useful to you and us not forgetting a lot of people who are having this issue. Please try to recreate the issue. Some time when you have all the software installed and done a lot of setting on your pc as your developing then you can't recreate it but when you have a fresh PC the problems there...

Hoping you can help..

Regards,

Raj

RE: Error when fetching device versions: readFwInfo error

rajumar1778 — Fri, 17 Jun 2022 13:02:46 GMT

One thing I noticed also is that the J-Link v758b(32bit) was installed on my 64bit OS!!!

RE: Error when fetching device versions: readFwInfo error

Simonr — Fri, 17 Jun 2022 12:55:05 GMT

Thank you for your reports. We are continuously working on fixing this, but have not yet gotten to the bottom of it, as we're struggling to reproduce it on our end.

Best regards,

Simon

RE: Error when fetching device versions: readFwInfo error

rajumar1778 — Fri, 17 Jun 2022 12:47:06 GMT

Hi Please reply to Simonr (more the merrier) I think he is the expert on this.

RE: Error when fetching device versions: readFwInfo error

rajumar1778 — Fri, 17 Jun 2022 12:27:15 GMT

RE: Error when fetching device versions: readFwInfo error

llydoffad — Fri, 17 Jun 2022 12:16:23 GMT

I have the same problem. Version 3.11.1 run for the first time and a new nRF52840 dongle.

Error when fetching device versions: readFwinfo error (Origin: 'Error when starting nrfdl_fw_read_info')