iBasis sim activation

RE: iBasis sim activation

Øyvind — Fri, 21 Jan 2022 07:39:19 GMT

Aiden, thank you, and I concur that this is not a good unboxing experience. I will forward this feedback to the responsible people.

RE: iBasis sim activation

aob24 — Thu, 20 Jan 2022 21:00:55 GMT

Hi Øyvind,

Thank you for your response.

To elaborate - I am talking about the inability to evaluate the nrf9160DKs cellular functionality out of the box (as per Nordics currently recommended guides) due to the issues with nrfCloud that prevent sim activation - I hope this clarifies my point.

I have raised a private ticket (Case ID: 282929) as per your suggestion.

Regards,

Aidan

RE: iBasis sim activation

Øyvind — Thu, 20 Jan 2022 08:07:06 GMT

njeester, the current solution is for you to convert this ticket to private, and send us the ICCID(s) and PUK(s) of your SIM(s), and we will activate the SIM(s) manually. This will not add the SIM(s) to your account, but allow the SIM(s) to be used.

Sorry for the inconvenience!

RE: iBasis sim activation

Øyvind — Thu, 20 Jan 2022 08:04:06 GMT

aob24,

[quote user="aob24"]I received the sim with the nRF9160DK and like many from what I have read I am a bit shocked at how poor this service is[/quote]

Can you please elaborate on the what service is poor? This is not how it should be, and we are working hard to support customers in any way.

[quote user="aob24"]Please can you advise a workaround or escalate to iBasis Tech Support to activate the sim.[/quote]

As mentioned, our nRF Cloud team are working hard to find the solution. The current solution is to generate a private ticket and send us the ICCID(s) and PUK(s) of your SIM(s), and we will activate the SIM(s) manually. This will not add the SIM(s) to your account, but allow the SIM(s) to be used.

We apologies for the inconvenience.

RE: iBasis sim activation

Øyvind — Thu, 20 Jan 2022 08:02:06 GMT

Hello Tompak, our nRF Cloud team are working hard to find the solution. The current solution is to generate a private ticket and send us the ICCID(s) and PUK(s) of your SIM(s), and we will activate the SIM(s) manually. This will not add the SIM(s) to your account, but allow the SIM(s) to be used.

We apologies for the inconvenience.

RE: iBasis sim activation

aob24 — Thu, 20 Jan 2022 01:36:01 GMT

Hi,

I have also had the same problem for the last two weeks now. I live in Sydney/Australia where there is good coverage for LTE-M.

There definitely is an issue with the nrfcloud frontend -> "User not updated" constantly on entering ICCID and Puk.

I received the sim with the nRF9160DK and like many from what I have read I am a bit shocked at how poor this service is - considering it is the currently supported "Getting started with nRF9160DK" sample?

Please can you advise a workaround or escalate to iBasis Tech Support to activate the sim.

Regards,

Aidan

RE: iBasis sim activation

Tompak — Thu, 20 Jan 2022 00:44:03 GMT

Hi,

I have the same issues when trying to connect my iBasis SIM card. I live in Sweden/Stockholm.

Did you get any solution or work around to this?

Best regards,
Tom Karlsson

RE: iBasis sim activation

Øyvind — Wed, 12 Jan 2022 13:31:04 GMT

Hello again,

I've talked to our Regional Sales Manager for Ireland and the UK, and she informs me that iBasis SIM have limited coverage in the UK (LTE-m). Please contact you local network provider O2 or Arkessa for LTE-m activated SIMs. This way you will not need to worry about registering the SIM in nRF Cloud. For further assistance, please contact the RSM.

Sorry for the inconvenience!

Kind regards,
Øyvind

RE: iBasis sim activation

njeester — Wed, 12 Jan 2022 08:48:30 GMT

Hi, the sims are listed as not active. Still form error.

RE: iBasis sim activation

Øyvind — Wed, 12 Jan 2022 07:43:29 GMT

Hello,

I've finally got some feedback from our team. It looks like an issue with our front end, but still needs to be verified. They were able to reproduce the issue. The SIM was activated. The registration form gets sent successfully, however, the front end did not get correct event.

@sai-lee and njeester, please verify if SIMs are added to the list of SIM Cards.

RE: iBasis sim activation

Sai Lee — Mon, 10 Jan 2022 13:51:14 GMT

We got "User not updated" still not available to register

RE: iBasis sim activation

Øyvind — Mon, 10 Jan 2022 13:03:38 GMT

Hello,

No updates on this I'm afraid. I have poked our team and will update as soon as I have an answer.

Kind regards,
Øyvind

RE: iBasis sim activation

njeester — Mon, 10 Jan 2022 10:50:09 GMT

Hi, Do you have an update yet?

Thanks

RE: iBasis sim activation

Sai Lee — Fri, 07 Jan 2022 15:27:06 GMT

We also have more that 20 iBasis cards waiting to register but no one success since Tuesday afternoon after we successfully register four cards.

RE: iBasis sim activation

Øyvind — Fri, 07 Jan 2022 12:52:36 GMT

Hello,

There have been reports about instability. Will forward to our cloud team and get back to you over the weekend.

Kind regards,
Øyvind