power profiler app does not recognize ppk2

RE: power profiler app does not recognize ppk2

ziv123 — Mon, 31 Jan 2022 15:06:39 GMT

well the other pc that everything is working on it also has the 7.60

also as i am new to manjaro trying to downgrade this caused a mass issues after trying this command that i found on the web, unfortunatly "pamac install downgrade" so i can use 'downgrade [nrf command line]'

so anyway .. i dont think that the 7.60 is the issue and also i have some problems with flashing now .. i will add the terminal prints just in case but i think i will also open a new thread for that one

augury_app git:(zh1_bist) ✗ west flash --erase                                                
Traceback (most recent call last):
  File "/usr/lib/python3.10/site-packages/pkg_resources/__init__.py", line 573, in _build_master
    ws.require(__requires__)
  File "/usr/lib/python3.10/site-packages/pkg_resources/__init__.py", line 891, in require
    needed = self.resolve(parse_requirements(requirements))
  File "/usr/lib/python3.10/site-packages/pkg_resources/__init__.py", line 782, in resolve
    raise VersionConflict(dist, req).with_context(dependent_req)
pkg_resources.VersionConflict: (west 0.12.0 (/home/zhershkovitch/.local/lib/python3.10/site-packages), Requirement.parse('west==0.10.1'))

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/usr/bin/west", line 33, in <module>
    sys.exit(load_entry_point('west==0.10.1', 'console_scripts', 'west')())
  File "/home/zhershkovitch/.local/lib/python3.10/site-packages/west/app/main.py", line 781, in main
    app.run(argv or sys.argv[1:])
  File "/home/zhershkovitch/.local/lib/python3.10/site-packages/west/app/main.py", line 106, in run
    self.run_command(argv)
  File "/home/zhershkovitch/.local/lib/python3.10/site-packages/west/app/main.py", line 338, in run_command
    self.run_extension(args.command, argv)
  File "/home/zhershkovitch/.local/lib/python3.10/site-packages/west/app/main.py", line 386, in run_extension
    command = self.extensions[name].factory()
  File "/home/zhershkovitch/.local/lib/python3.10/site-packages/west/commands.py", line 488, in __call__
    mod = _commands_module_from_file(self.py_file)
  File "/home/zhershkovitch/.local/lib/python3.10/site-packages/west/commands.py", line 467, in _commands_module_from_file
    spec.loader.exec_module(mod)
  File "<frozen importlib._bootstrap_external>", line 883, in exec_module
  File "<frozen importlib._bootstrap>", line 241, in _call_with_frames_removed
  File "/home/zhershkovitch/workspace/ncs/zephyr/scripts/west_commands/flash.py", line 11, in <module>
    from run_common import add_parser_common, do_run_common
  File "/home/zhershkovitch/workspace/ncs/zephyr/scripts/west_commands/run_common.py", line 31, in <module>
    from runners import get_runner_cls, ZephyrBinaryRunner, MissingProgram
  File "/home/zhershkovitch/workspace/ncs/zephyr/scripts/west_commands/runners/__init__.py", line 52, in <module>
    _import_runner_module(_name)
  File "/home/zhershkovitch/workspace/ncs/zephyr/scripts/west_commands/runners/__init__.py", line 14, in _import_runner_module
    importlib.import_module(f'runners.{runner_name}')
  File "/usr/lib/python3.10/importlib/__init__.py", line 126, in import_module
    return _bootstrap._gcd_import(name[level:], package, level)
  File "/home/zhershkovitch/workspace/ncs/zephyr/scripts/west_commands/runners/canopen_program.py", line 13, in <module>
    import canopen
  File "/home/zhershkovitch/.local/lib/python3.10/site-packages/canopen/__init__.py", line 1, in <module>
    from pkg_resources import get_distribution, DistributionNotFound
  File "/usr/lib/python3.10/site-packages/pkg_resources/__init__.py", line 3266, in <module>
    def _initialize_master_working_set():
  File "/usr/lib/python3.10/site-packages/pkg_resources/__init__.py", line 3240, in _call_aside
    f(*args, **kwargs)
  File "/usr/lib/python3.10/site-packages/pkg_resources/__init__.py", line 3278, in _initialize_master_working_set
    working_set = WorkingSet._build_master()
  File "/usr/lib/python3.10/site-packages/pkg_resources/__init__.py", line 575, in _build_master
    return cls._build_from_requirements(__requires__)
  File "/usr/lib/python3.10/site-packages/pkg_resources/__init__.py", line 588, in _build_from_requirements
    dists = ws.resolve(reqs, Environment())
  File "/usr/lib/python3.10/site-packages/pkg_resources/__init__.py", line 777, in resolve
    raise DistributionNotFound(req, requirers)
pkg_resources.DistributionNotFound: The 'west==0.10.1' distribution was not found and is required by the application
➜  augury_app git:(zh1_bist) ✗

RE: power profiler app does not recognize ppk2

Simonr — Tue, 25 Jan 2022 14:11:46 GMT

Sorry that it took some time to get back to you. There seems to be some problems with the latest J-Link version (v7.60e) that might relate to the BLE app error you're seeing. Could you try rolling back to v7.52 for example and see if this error still occurs or not?

Best regards,

Simon

RE: power profiler app does not recognize ppk2

Simonr — Thu, 20 Jan 2022 06:32:16 GMT

Hi Ziv

No worries, we can keep it in this ticket, as I asked about the BLE app as well, and I'm currently waiting for feedback. I'll update you as soon as I have a suggestion.

Best regards,

Simon

RE: power profiler app does not recognize ppk2

ziv123 — Wed, 19 Jan 2022 12:42:33 GMT

i work with Manjaro, its an Arch base distribution of linux, it's not Ubuntu

but i will try ..

GREAT !!

it worked for the power profiler

my ble is not yet able to scan via my computer ble any ideas on that ?

do you want me to open a new thread on the ble and close this one ?

thanks a lot

best regards

Ziv

RE: power profiler app does not recognize ppk2

Simonr — Wed, 19 Jan 2022 11:55:01 GMT

Hi again

Thank you for the updates. I forwarded this info internally, as I was out of suggestions as to what could cause this, and one of my colleagues have the following suggestion:

It might be an issue with permissions or a conflict with the ModemManager service. We've not seen this in Ubuntu before, but you can try installing the nrf udev rules (https://github.com/NordicSemiconductor/nrf-udev/tree/master/nrf-udev_1.0.1-all/lib/udev/rules.d) before use.

Best regards,

Simon

RE: power profiler app does not recognize ppk2

ziv123 — Tue, 18 Jan 2022 14:08:53 GMT

log:

2022-01-18T14:03:33.199Z INFO Application data folder: /home/zhershkovitch/.config/nrfconnect/pc-nrfconnect-ppk
2022-01-18T14:03:33.312Z DEBUG App pc-nrfconnect-ppk v3.3.0 official
2022-01-18T14:03:33.312Z DEBUG App path: /home/zhershkovitch/.nrfconnect-apps/node_modules/pc-nrfconnect-ppk
2022-01-18T14:03:33.312Z DEBUG nRFConnect 3.9.3, required by the app is (^3.8.0)
2022-01-18T14:03:33.312Z DEBUG nRFConnect path: /opt/nrfconnect-appimage/resources/app.asar
2022-01-18T14:03:33.312Z DEBUG HomeDir: /home/zhershkovitch
2022-01-18T14:03:33.313Z DEBUG TmpDir: /tmp
2022-01-18T14:03:52.614Z INFO Validating firmware for device with s/n EB4F39038474
2022-01-18T14:03:52.627Z INFO Opening device with s/n EB4F39038474

the board if it is not seen well enough in the photo is PCA63100

RE: power profiler app does not recognize ppk2

Simonr — Tue, 18 Jan 2022 13:09:01 GMT

There doesn't seem to be anything wrong from this log, it seems like it is still in the process of opening the device, does the log just stay like that indefinitely? And could you upload it as text instead of a picture?

I would also like a picture of the PPK2 you're connecting to and the sticker with version information on it. Just so I can check if we have any notes on it internally.

Best regards,

Simon

RE: power profiler app does not recognize ppk2

ziv123 — Tue, 18 Jan 2022 07:24:06 GMT

i see the error only on the first open of the nrfconnect, don't see it in the second one

i tried to reinstall every component

power profiler still not recognise, here is the log:

best regards

Ziv

RE: power profiler app does not recognize ppk2

Simonr — Tue, 18 Jan 2022 06:29:39 GMT

Is this the error you uploaded previously the only error you're able to see or are you able to open the Power Profiler app at all, or do you see a similar "Unable to download" error for the Power Profiler as well. If you're able to open the Power Profiler app now, can you try to connect and open the PPK and upload the log information from the Power Profiler app so we can take a look at it?

Best regards,

Simon

RE: power profiler app does not recognize ppk2

ziv123 — Mon, 17 Jan 2022 09:16:11 GMT

tried to uninstall and reinstall both bluetooth low energy (v3.0.0) and power profiler (v3.3.0)

none works properly

RE: power profiler app does not recognize ppk2

Simonr — Mon, 17 Jan 2022 08:48:50 GMT

This seems to be related to the Bluetooth Low Energy app in nRFConnect. If you close this error message, what version of the BLE app is installed, and can you try uninstalling and reinstalling the BLE app? Are you still able to open the Power Profiler app?

Best regards,

Simon

RE: power profiler app does not recognize ppk2

ziv123 — Sun, 16 Jan 2022 10:39:40 GMT

updated to j link 7.6.0 and nrf cli tool 10.15.0-0

reinstalled the nrf connect and got this when started it :

the link leads to what seems to be a JSON or CBOR so i don't know what that means but it does notify an issue with the app update

hope to read you soon

best regards

Ziv

RE: power profiler app does not recognize ppk2

Simonr — Fri, 14 Jan 2022 10:14:54 GMT

Hi again

Okay, that at least points towards this issue not being caused by the Power Profiler app specifically. Can you try updating your J-Link drivers and nRF Command line tools to the latest version as well, as that might affect the connection.

You can also check to make sure the working and non-working computers have the same USB driver versions.

Best regards,

Simon

RE: power profiler app does not recognize ppk2

ziv123 — Thu, 13 Jan 2022 14:50:05 GMT

i downloaded this version 3.9.3 from n:

i have connected the ppk to the pc usb port and bot via docking, and i used the same usb cable as in the compered pc which did recognise the device

tried to use the programmer in the nrfconnect with my board connected with a jlink and it did not recognized it either

RE: power profiler app does not recognize ppk2

Simonr — Thu, 13 Jan 2022 13:04:08 GMT

What exactly is "the downloaded file" you refer to? Have you tried uninstalling and reinstalling either or both power profiler application and nRFConnect for Desktop? Does I.E. the Programmer app work, which doesn't need Bluetooth, and just a connection to a DK.

You can also try switching the USB cable you're using, or if you're using a USB hub, try connecting the USB with the PPK2 on it directly to a USB port on the computer.

Best regards,

Simon

RE: power profiler app does not recognize ppk2

ziv123 — Thu, 13 Jan 2022 08:14:46 GMT

same version of nRFConnect, power profiler app and manjaro on compared computer

when i try to run the downloaded file (after setting executable permissions) i get an error:

"libva error: /usr/lib/dri/i965_drv_video.so init failed"

don't know if that is the issue or some other bug

but other app like scan on bluetooth is not enabled .. son't know if it an issue with connecting to my pc ble but its enabled by me and still not working

hope to read you soon

best regards

Ziv

RE: power profiler app does not recognize ppk2

Simonr — Thu, 13 Jan 2022 07:12:45 GMT

Do you have the same version of nRFConnect, Power profiler app, and manjaro on the computer that is able to detect the PPK2 correctly? Are you not able to see the UI of the Power profiler app at all? Something could have gone wrong during the installation of nRFConnect or the power profiler, so you could try uninstalling and reinstalling the apps altogether. Does any of the other nRFConnect apps work as intended with a DK for instance?

Best regards,

Simon