Tenant already has SIM ... registered.

RE: Tenant already has SIM ... registered.

Øyvind — Tue, 08 Mar 2022 08:47:40 GMT

Great! Thanks for clarifying! 🙂

RE: Tenant already has SIM ... registered.

Jing — Fri, 04 Mar 2022 16:08:42 GMT

I emailed Iuliana Bigu and re-activated the sim card.

RE: Tenant already has SIM ... registered.

Øyvind — Fri, 04 Mar 2022 07:24:44 GMT

Hi Jing, may I ask how you solved it?

-Øyvind

RE: Tenant already has SIM ... registered.

Jing — Fri, 04 Mar 2022 03:19:13 GMT

Thanks for your help. Problem solved!

RE: Tenant already has SIM ... registered.

Øyvind — Tue, 01 Mar 2022 08:37:26 GMT

Thanks for trying. I have forwarded to the cloud team.

RE: Tenant already has SIM ... registered.

Jing — Tue, 01 Mar 2022 07:22:56 GMT

Thanks. New error.

After I click "Skip", there is an inactivated SIM card under my "SIM Card" session. If I tried to "Active", go back to the original error.

RE: Tenant already has SIM ... registered.

Øyvind — Tue, 01 Mar 2022 06:46:38 GMT

Hello,

Our nRF Cloud team has removed the SIM manually. You should be able to re-add the SIM to your account. Please verify.

Kind regards,
Øyvind

RE: Tenant already has SIM ... registered.

Jing — Mon, 28 Feb 2022 18:57:56 GMT

I think the sim might have registered in the 1st session, but it was not provisioned. Is there any way I can clean the registration and re-do the activation? thanks,

RE: Tenant already has SIM ... registered.

Jing — Mon, 28 Feb 2022 16:35:24 GMT

How did you get the error?

I tried adding it via "Add device", the first time everything was fine, until "activate". The page took too long to respond. So I refreshed the web page and tried to re-register the device. Then, I got the error.

Can you please try the SIM card?

I can see the SIM card under my account, but cannot activate it.

if the SIM works or not in the Thingy:91?

There is no data connection for the Thingy:91.

RE: Tenant already has SIM ... registered.

Øyvind — Mon, 28 Feb 2022 10:26:13 GMT

Hello,

Can you please provide more details on how you got the error? Was this the first time you registered the SIM via nRF Cloud?

Can you please try the SIM card and verify if the SIM works or not in the Thingy:91.

Kind regards,
Øyvind